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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Actually 2 is pretty high
Business response:
We'd like to understand how we could've made this a 5 star experience. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Always make an appointment, never on time . Three hours for a simple oil change .
Business response:
We appreciate your feedback on your experience. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss your appointment further.
Appointment was set weeks prior for 8:30am, vehicle was not taken back until almost 11am. A quick oil change takes a half day off work to get completed. Service department needs to improve their efficiency. I also needed additional work done or parts reviewed and they were not able to do that - and want to keep my vehicle for days to do a quick hour inspection. Something has to change.
Business response:
We apologize this was your experience and understand your frustration. While we are doing our best to mitigate wait times we are currently experiencing higher than normal traffic and delays due to parts availability as a result of the recent strike. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss your concerns further.
Terrible service! Poor customer service.
Business response:
We'd like the opportunity to understand this further. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
It shouldn't take 3 hours for an oil change and tire rotation, especially when having an appointment time made in advanced. My vehicle wasn't even washed when I got it back. I had an appointment for 8:30, was checked in at 8:12, but didn't get my truck back for nearly 3 hours. Also I called ahead and asked about the cost of having a 12 volt and usb plugs put in the existing outlets in the Lariat BED and wasn't able to get that information.
Business response:
We appreciate your feedback. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
I made an appointment to see a car the next day however, when I arrived the dealership had raised the base price $100 more than the price online as well as added additional costs for a Lojack and paint protection they stated could not be undone. The car was now $2500 more than the price online. They also snuck a $2000 service contract in by manipulating the conversation into "payments" and not price. I emailed the GM about this and received no response. Deceit must be their normal practice!
Business response:
We'd be happy to go over your financial contract in greater depth as we strive for transparency in our business dealings. Please contact Ramiro Sepulveda, our Sales Manager, at 623-666-8577 at your earliest convenience to discuss this further.
Damage my truck and tried to not even tell me about it and the Service Manager is a real POS!!!
Business response:
We take damage claims very seriously. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Took it in to have repair done. Was told it was fixed even though they didn't do anything with it.
Business response:
Were a bit confused with this feedback and we want to understand these comments further. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
No communication with service rep. Took to long to fix and not very worried about the care of the vehicle.
Business response:
Were disappointed to hear this feedback. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,062 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 8:00 a.m.