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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
The vehicle was not washed or detailed as stated. The other dealerships we use always wahes the car and gives a paper checking off everything that they inspect with ratings. Like battery, good brakes good. Your the only dealership that doesn't do either of those things. Customer service rep is always polite and curteous. I give him a 5 star.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
A communication difficulty occurred when I brought my F-150 in for the scheduled TSB of the transmission. The SVC person whom I worked with was no longer employed by Surprise Ford in AZ, and all of the knowledge of the transmission discrepancies were fired with him. I had to give the whole story of the last 5 years again (intermittent bucking and slipping of the trans -now 45k miles). Finally the communication was completed and the TSB was worked, giving the transmission rebuild. What was not appreciated, was the bookkeeping... read more
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Service was to rotate tires and complete two factory recalls. Service lasted 1.5 days for 2 hours of actual work time- the way it is at dealers these days.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Surprise Ford uses "bait and switch". Advertised an oil change for $59. Charged $98. This is the second time they overcharged for advertised services, Never Again!
Business response:
All service specials/coupons do include disclaimers which indicate additional charges incur such as additional quarts, shop fees, waste disposal fee, and tax which are added on to the final total. Should you wish for us to investigate this, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Recall work on my Ford Explorer. Took two days to complete the work. Kinda a pain when it's our only car.
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Our salesperson was good I feel like everything was shady 1) finance lied about the 3/36,000 warranty being bumper to bumper. I asked if it was and was told no. . After I got home I did some research and that is what a manufacturer warranty basically is. 2) we were supposed to get LoJack but never got a working code and were told "the car was discounted so much that it wasn't included". I 3) after a month and a half the ford pass points for new car purchase still haven't been added.
Business response:
We would like to speak with you to get some additional information so we can address your concerns. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
During the inspection they failed to notice a piece of trim was falling off. When I tried to get it fixed they didn't want to replace it even though it had clearly broken. They said just gluing it in place was better than repairing it with a new piece and riveting it back like it was supposed to be. They said with the Arizona heat, gluing the broken piece would last longer than replacing with a new piece and riveting it in place like it was originally.
My experience was okay, the service guy was real nice, but after waiting 3 hours to have my new key set up with my car, I left and it didn't work. so I was wondering what the heck they did for 3 hours. That was terrible. I had to come back and wait another hour. this is after paying for the key and had to reach out because he forgot to call me
Business response:
We're disappointed to hear there was miscommunication with our team during your service appointment and want to be sure we address this with our team. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
My whole day spent there was ruined by the F&I department trying to get more money tacked on to the sales price, including several attempts to blame higher than agreed interest rate and sales price on "the computer generates those numbers". Look at every number they show you and don't sign anything with a number until you check it.
Business response:
We would like to speak with you regarding your experience so we can get some additional details so we can address your concerns. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,062 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 8:00 a.m.