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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
My service rep horrible, car sat there 3 days no work done to it. Very poor service. Had to drive there to get a few things done to it. Picked up car monday with check engine light still on. Called, nobody cared no follow up no we apologize
Business response:
Were disappointed to hear this as this is not the level of service we want to deliver to our customers. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
my repairs for "check engine" light, and "passenger airbag" light has cost me $10k - more than the car is worth. Guess I'm stuck with it for a while, now. The check engine light prevented me from passing the "emissions" test.
Business response:
Were disappointed to hear the issues with your Lincoln Zephyr. Should you have any concerns related to your service work performed, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
The manner in which this dealership processed the recall for my 2017 Ford Fusion was incompetent. The time it took Ford to get the necessary parts to the dealership, supply chain issue supposedly, was not the dealership's issue but the incompetent recall process certainly was. After calling for months I was able to schedule an appointment, told it could take two days and that was IF the parts were available. WHAT? What's the point of an appointment then? Called back to speak to my service guy to question this. He said I they... read more
Business response:
We understand and share in your frustration with getting your recall processed and appreciate your patience. Unfortunately to get this recall work performed the vehicle must be in our possession at the dealership for us to verify the VIN, mileage and inspect the part to be replaced. Because of significant delays in availability and shipping of parts globally your specific VIN must be verified for the recall and at that point the part is ordered. While this ensures the recall is being performed accurately this can cause unacc... read more
Went in for an oil change and came out with my steering wheel not centered and alignment off
Business response:
We would like to speak with you to get additional information about what you are experiencing so we can look into this further as an oil change and tire alignment are in no way connected. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Went in for recall. Was told it would take two days. Would not provide loaner vehicle. Part had to be ordered, so had to take in again. Poor communication.
Business response:
We appreciate your patience as our service drive does not have all parts related to recalls on hand. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
The service adviser was super polite. However this was the third attempt to straighten the steering wheel. I was directed toward the service manager. He was rude. When hes proven wrong, which isnt hard to do, he raises his voice and gets argumentative.
Business response:
Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss your wheel situation further.
Zero communication. We had to call and have another rep assist (Ray, he is great) with repairs that needed to be done. Didnt get the recall done, didnt get the AC looked at. We had an APPT but was told due to the amount of vehicles coming in it would take a week to diagnose. Again we had an APPT, so what we requested should be worked in to said appointment. Should not be surprised as we always have issues here. Disappointing to say the least.
Business response:
We're disappointed to hear this feedback. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this situation further.
They had my car for six days and not sure they completed all the work.
Business response:
Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss details of your appointment further.
Poor service, paid for air and rotation, that was not done. Sloppy oil change, extra oil on manifold, no oil sticker, computer oil change was not reset. Very poor experience.
Business response:
Wed like to speak with you to address any concerns regarding your recent oil change. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,062 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 8:00 a.m.