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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
The service was performed while I waited. Last time they couldn't rotate the tires because the lug nuts were damaged and out of spec. This time, miraculously, they were fine and the tire rotation could be completed. The service statement said they checked the battery and it was GOOD. I left the dealership and stopped at a carwash. The car wouldn't start. I got a jump start and went directly to Autozone where they tested the battery and it was bad. (5 year old battery). I'm not able to trust the service work at this particula... read more
Business response:
Were disappointed to hear this feedback and would like to speak with you about your experience. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Was not advised about needing to replace rear shock absorber and about the open recall for my fusion for the brake hose.
Business response:
Were concerned hearing this feedback as your Service Advisor has notes that the findings from the multipoint inspection were reviewed and that you declined the work. We would like to speak with you to discuss your visit and your experience so we can address this internally. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
check your records and papers tried to charge me for a new battery when old battery was still under warranty (installed by them)
Business response:
Were concerned to hear this and as we want to understand this review further. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Poor service and I wont be going back. I had some issues with my AC and that was the main reason for the service but I thought since my Bronco was going to be there Id have them change the AC and rotate the tires. Upon arrival they had no notation of the AC service and said I would have to leave it with them for 8 days before it could even be looked at. That was not an option for me at the time so I just had the oil change and tire rotation. When I picked up the Bronco they asked if I was aware a lug nut was broken off and o... read more
Business response:
We take damage claims very seriously and would like to speak with you regarding your visit with us. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Not the "service" I was expecting. I usually have good experience bringing in my old F-150 for standard maintenance at Surprise Ford. I brought in my truck for a standard oil change but had to leave it overnight because they were apparently "really busy", even though the garage was empty when I dropped it off at 12:30 pm. The service advisor said that someone would call me when it was ready the next day. No one called. When I picked it up, I was given a repair estimate for $2,000. $1,100 for new tires (I replaced all 4 last ... read more
Business response:
Were disappointed to hear you werent satisfied with your service visit. During your service inspection, our technicians do a thorough multipoint inspection and should have provided you the report that outlined the condition of various parts of your vehicles include tread wear on tires, any visible breaks or cracks in parts, worn belts and the like and share those findings and anticipated timelines for service need on those items coupled with detailed photos. We would be happy to address your concerns and go through the repor... read more
Terrible! No communication. I had to almost beg to buy a car. No follow up. They stole my trade from me by confusing me with the numbers. I feel so taken advantage. Engine problems - oil leak- door locks dont work. No safety was completed on the car. Rear tires not legal with low tread. My anger has become sadness. Never again. Wish I could have the liars shut down
Business response:
We strive to provide our customers with a 5-star experience so were disappointed to hear this. We would like to speak with you to gather more details from you so we can address your concerns. Please contact Ramiro Sepulveda, our Sales Manager, at 623-666-8577 at your earliest convenience.
Horrible service and bad management. Provided bad info on recall causing me an unnecessary trip, failed to initially provide service statement and after demanding service statement lied on the statement about performing multi-point inspection!
Business response:
We strive to provide every customer with great service so were disappointed to hear this. Recalls are issued by the NHTSA in conjunction with Ford and oftentimes while a vehicle may fall under the notification we wont know if a recall repair will be needed until we do a full inspection. We would like to speak with you to better understand your experience so we can address your concerns. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
The service took, while I waited, over 2 hours. The same service at Mike White Ford take just over an hour. In addition, I could see where they did the tire rotation. The techs did not get a secure lift location on the frame and as they started to lift my truck the drivers side violently slipped down and they had to try again. Somebody could have gotten hurt. The wash job was a joke. The service tech was a very nice man.
Business response:
We strive to provide our customers with a 5-star experience so were disappointed to hear this. We would like to speak with you about your visit with us so we can address your concerns. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
I have typed my response 3 timesfix your system its garbage
Business response:
Were disappointed we werent able to earn your 5 star review as that is what we strive for. We want to address your concerns related to your experience, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,062 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 8:00 a.m.