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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Worst dealership ever! Pulled the old bait and switch. Poor communication between sales guy, sales manager and finance guy.
Business response:
Were disappointed to hear you feel that way about your experience. We want to speak with you directly in order gather some details about your visit so we can address your concerns. Please contact our Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest convenience.
I was not notified when recall service was completed. Car was there almost 2 days. I had to call to see if it was ready.
Business response:
We're disappointed to hear there was miscommunication pertaining to your vehicle. We would be happy to address your concerns, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Got charged 108.00 for works oil change and they didnt wash truck, rotate tires, left oil everywhere around filter. All they care about is 5 stars. Ill stick with greenway family auto
I brought the car in because the engine light came on. They performed the repairs at a cost of about $3500. I took it home and everything seemed fine. Within, 10 miles the engine light came on once again. I took it back and it cost another $800+ to repair it a second time. I'm less than happy that it took two visits to get the car repaired correctly.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Took my truck in fo a tune up, when I picked it up the radio had a clicking noise and static. I took it back, they couldn't figure what was wrong. They did fix it but only lasted for a day.
Bad customer service and still trying to resolve my issues. Do not buy a car from here!!!
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact our Lucy Penaloza, our Customer Service Manager, at 623-666-8577 and we will do our best to make this better.
Panoramic sun roof cracked following previous recall to replace seal. Dealer claimed it was damaged during our regular driving and wouldn't replace it under warranty.We believe it was a stress fracture as there were no obvious chip marks. The Mach-E on-line blog reported similar problems. Doubt we'll buy from Ford again.
Failed to properly balance tires and failed to find noise in front tires while backing up. As bad still!
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
I wished I could give my experience with Surprise Ford 0 stars. They lied and they made me pay for a service that should have been covered under my recall. I will never go back to Surprise Ford. I would recommend everyone take their vehicles to Rodeo Ford in Goodyear, Arizona. They have superior service and great customer service. Avoid Surprise Ford at all costs. They will rip you off.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,062 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 8:00 a.m.