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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
A great place to service my vehicle. Only complaint is the TV in the waiting room needs to be working for people waiting a couple hours!!
Business response:
Thank you for your 5 star review! We are working on our technical issues and hope to have that fixed soon!
Anoeil was perfect! Kept me updated with my tire and got running boards added as well. I will always come back. JP
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Evan was nice and welcoming
Business response:
Thank you for your positive review!
Service was professional and completed on time. Personnel are great
Business response:
Thank you for your positive feedback!
Oil change and tire rotation. Appointment was easy to make, all work was completed to my satisfaction and was delivered on time
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Had recall work completed, everything went smooth in less time than expected.
Business response:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
The clerk was helpful. He got the oil change done and I was on my way.
Business response:
Thank you for your positive review!
Service was excellent! Kept me informed as to the status of repair which was done in a timely manner. Service personal were excellent!
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Odd and confusing. My salesperson, Lauren was attentive and helpful, however, I did not get the impression that management was connected up with or helpful to her in facilitating a sale to me. I wanted to look at 2 Ford Flex suvs. We did drive one but it had heavy fragrance inside and I had to reject it. The other Flex had JUST arrived and was awaiting inspection. Lauren gladly showed it to me (exterior only) and promised she would contacted me when I could drive it. She understood that I was very interested in it. When her ... read more
Business response:
Thank you for your feedback. Our goal is to always provide our customers with great communication so we apologize you experienced this. We are unable to identify you by this screenname but we would like the opportunity to speak with you so we can address your concerns and see if there is anything we can do to assist you. Please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest convenience.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,528 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.