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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,797 reviews
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2025 FORD EXPLORER ACTIVE Shopper's profile image
2025 FORD EXPLORER ACTIVE Shopper 
4 months ago

All good-Joseph was easy to work with and gal who helped me understand how to use screen was great 

2025 FORD BRONCO RAPTOR Shopper's profile image
2025 FORD BRONCO RAPTOR Shopper 
4 months ago

Jose (the salesman) and Juan (finance) were personable and provided great service. 

Arizonabuilders@email C.'s profile image
Arizonabuilders@email C. 
4 months ago

Roger Martinez was an efficient and great representative and super salesperson of Surprise Ford. He did an excellent job and was informative and very knowledgeable about all Ford products. Roger made the experience a true joy and a pleasure. 

2016 FORD ESCAPE SE Owner's profile image
2016 FORD ESCAPE SE Owner 
4 months ago

Replaced brakes and rotors,replace air filter,cabin filter. Rotated tires. Price for repair came in over $300 more than quoted! 

2023 FORD BRONCO SPORT BIG BEND Owner's profile image
2023 FORD BRONCO SPORT BIG BEND Owner 
4 months ago

Friendly and fast. Just back in town and took care of your first service as agreed 

2017 FORD ESCAPE TITANIUM Owner's profile image
2017 FORD ESCAPE TITANIUM Owner 
4 months ago

Welcoming and conscientious. Good follow through by service advisor. 

Timothy S.'s profile image
Timothy S. 
4 months ago

Professionalism of the staff 

2022 FORD EXPEDITION LTD Owner's profile image
2022 FORD EXPEDITION LTD Owner 
4 months ago

Scheduled an appointment and got right in. Got vehicle back with work completed quickly and professionally. No issues with upselling. Ask for Julian as your service representative 

Shawna G.'s profile image
Shawna G. 
4 months ago

Not a completely bad experience. Our sales rep was new and made several mistakes along the process. But overall was a nice guy. I don't hold it against him his inexperience. The finance guys are pushy for you to buy a service warranty, which I did, but I didn't negotiate getting a lower interest rate which I am satisfied with. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,797 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.