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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Friendly, I informative employees. Clean, welcoming environment.
Business response:
We are overjoyed to hear about your positive experience with our team and facility. Your comments about our welcoming staff and clean environment truly mean a lot to us. We work hard to ensure every customer feels comfortable and well-informed during their visit. Thank you for taking the time to share your thoughts - it helps us continue providing the quality service our customers deserve.
The first day they declined my full cash offer minus $245.00. I left. The next day they called me at home and by them sweeten the deal, I bought the car. It was an needless hassle.
Business response:
We appreciate feedback regarding the purchasing process and the efforts made to accommodate customers. Our team strives to provide flexible options and clear communication throughout vehicle transactions. We aim to support buyers in finding solutions that work for their needs. For any follow-up or questions, please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
Surprise Ford, great people, fast service, reasonably priced.
Business response:
Your feedback is incredibly valuable to our team. We're thrilled to hear that you found our staff to be wonderful and that we provided quick service at a fair price. Your positive experience means everything to us. Thank you for choosing Surprise Ford and for taking the time to share your experience with others.
Service representative, Dave Greathouse, is the difference between just having a regular oil change and feeling my vehicle is being taken care of by a professional. Thanks!
Business response:
We are delighted to hear about your positive experience with Dave during your recent oil change service. It's wonderful to know that you felt your vehicle received professional care that went beyond a standard service visit. Dave's dedication to providing exceptional customer service truly reflects our commitment to taking excellent care of both you and your vehicle. Your feedback about feeling confident that your vehicle is in capable hands means a great deal to our entire team.
Had a new battery programmed. Took about an hour. Very pleased with the service.
Business response:
Thank you for your wonderful feedback! We're delighted to hear that your battery programming service went smoothly and that you were satisfied with the experience. It's great to know that the one-hour timeframe worked well for you and that our team was able to take care of your automotive needs efficiently. Your positive feedback about our service means a lot to us at Surprise Ford, and we look forward to helping you with any future vehicle maintenance or service needs.
Pretty direct in general. Tried to raise the price the day I went in to get the car. A little dishonest and sheisty, whatcha gonna do.
Business response:
Thank you for your feedback about your experience, and we understand your concerns. We value transparency in our dealings and strive to provide clear, consistent information throughout the entire process. Your input helps us recognize areas where we can improve our communication and ensure all customers feel confident in their interactions with our team. We take these matters seriously and use feedback like yours to enhance our service standards. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-6... read more
Great customer service! Very knowledgeable and professional
Business response:
We are delighted to hear about your wonderful experience with our team! Your recognition of our knowledgeable and professional approach means everything to us. We take great pride in providing exceptional customer service, and it's truly rewarding to know that we met your expectations. Thank you for choosing Surprise Ford, and we appreciate you taking the time to share your positive feedback with others.
The service advisor was very friendly and professional. He made me feel like I was a valued customer.
Business response:
Thank you for taking the time to share your experience with us. We are glad to hear that our service advisor provided you with the friendly and professional assistance you deserved. Knowing that you felt valued as a customer means everything to our team. Your positive feedback reinforces our commitment to delivering exceptional service and treating every customer with the respect they deserve. We truly appreciate your business and look forward to serving you again in the future.
GREAT PEOPLE TO WORK WITH VERY KIND
Business response:
We are ecstatic to hear about your wonderful experience with our team. Your appreciation for the kindness and collaboration you received truly means the world to us at Surprise Ford. It's heartwarming to know that our staff made such a positive impression during your visit. We're proud to have earned your trust and look forward to continuing to provide you with the exceptional service you deserve for all your automotive needs.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,204 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.