Surprise Ford's cover image
Claimed

This profile has been claimed by the business owner or representative.

Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

Get directions
WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,078 reviews
Select a rating
2022 FORD BRONCO BIG/BLAC/WILD T Owner's profile image
2022 FORD BRONCO BIG/BLAC/WILD T Owner 
4 months ago

Easy positive and got what I needed completed. 

Business response:

Thanks for the awesome feedback! We're thrilled to hear you had a positive experience and got what you needed. Your satisfaction is our top priority! 

2019 FORD RANGER XL/XLT/LARIAT Owner's profile image
2019 FORD RANGER XL/XLT/LARIAT Owner 
4 months ago

Timely service & provided a military discount. 

Business response:

Thanks for the great review! We're glad to hear you appreciated our timely service and military discount. Your support means a lot to us, and we look forward to serving you again! 

2023 FORD EXPLORER LIMITED Owner's profile image
2023 FORD EXPLORER LIMITED Owner 
4 months ago

Fast service. I was able to wait for it. I also found out that the platinum extended warranty was probably a waste of money. Several items I wanted addressed were not covered. 

Business response:

Thank you for your feedback! We're glad you had a fast service experience. We understand warranty concerns can be frustrating; we're always here to help clarify any coverage details. Your satisfaction is important to us, and we appreciate you sharing your thoughts! 

2023 FORD ESCAPE ST LINE Owner's profile image
2023 FORD ESCAPE ST LINE Owner 
4 months ago

Very friendly and helpful. Took his time to explain things to me. 

Business response:

Thank you for your kind words! We're thrilled to hear that you had a positive experience and found our team helpful. Your satisfaction is our priority, and we appreciate your feedback! 

2018 FORD ESCAPE TITANIUM Owner's profile image
2018 FORD ESCAPE TITANIUM Owner 
4 months ago

A+ fast and reliable service we will be back!!! 

Business response:

Thank you for your wonderful feedback! We are thrilled to hear that you experienced fast and reliable service. It is always our goal to provide the best possible experience for our customers, and we look forward to welcoming you back in the future. 

2025 FORD EXPLORER ST Owner's profile image
2025 FORD EXPLORER ST Owner 
4 months ago

Scheduled an appointment but had to wait (was understaffed over the noon hour) The actual service was great and especially unrelated was the electronic devices explanation and instruction. 

Business response:

Thank you for your feedback. We appreciate your understanding regarding the wait time, and we're glad to hear that you found the service to be great and the electronic devices explanation helpful. Your satisfaction is important to us, and we strive to provide the best experience possible. Thank you for choosing us! 

2007 FORD F150 SUPERCREW Owner's profile image
2007 FORD F150 SUPERCREW Owner 
4 months ago

Very professional, fast end efficient 

Business response:

Thank you for your kind words and positive feedback! We are thrilled to hear that you found our service professional, fast, and efficient. Our team is dedicated to providing the best experience possible, and it's rewarding to know we met your expectations. We look forward to serving you again in the future! 

2020 LINCOLN CORSAIR RESERVE Owner's profile image
2020 LINCOLN CORSAIR RESERVE Owner 
4 months ago

Fast, professional, courteous 

Business response:

Thank you for your kind words! We are thrilled to hear that you experienced fast, professional, and courteous service. Our team is dedicated to providing the best experience possible, and it's wonderful to know that we met your expectations. We look forward to serving you again! 

Norm W.'s profile image
Norm W. 
4 months ago

Good service work. A bit expensive even with $100 discount coupon. 

Business response:

Thank you for your feedback. We appreciate your recognition of our service. We strive to provide high-quality service and understand that cost is an important factor for our customers. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577. We look forward to hearing from you! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,078 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open tomorrow at 7:00 a.m.