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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
They put a new transmission in my 2019 Raptor with 96,000 miles on it . Had it for a week, but what ever it takes to make it rite .
Business response:
Thank you for your patience during the transmission replacement on your 2019 Raptor. We appreciate your trust in our team and are committed to doing whatever it takes to make it right. Glad we could get your truck back on the road running smoothly.
Great service, and pleasant attitude from the service team Thank you
Business response:
Thank you for your kind words about our service team! We truly appreciate your positive feedback and look forward to serving you again at Surprise Ford.
Zack took care of what I needed.
Business response:
Thank you for the positive feedback! We're glad Zack was able to take care of everything you needed. We appreciate your business at Surprise Ford.
Fast service. Knowledgeable representative.
Business response:
Thank you for the positive feedback! We're delighted you received quick, efficient service and that our representative provided the expertise you needed. Your feedback means a great deal to us at Surprise Ford, and we look forward to serving you in the future.
Happy...With everything...
Business response:
Thank you for your positive feedback! We're thrilled that everything met your expectations during your visit. Your satisfaction means a great deal to our team at Surprise Ford. Thanks for choosing us for your automotive needs.
Great service! Oil change and rotation of tires! Only issue was when I got in the truck the drivers window was half down. Something had triggered the window and was in safety mode so it would not auto roll up. Had to trouble shoot and fix that only took about 10 minutes to find a video on YouTube. Was more expensive then originally advertised through the Ford app. I would call ahead for pricing!
Business response:
Thank you for your positive feedback! We're glad we could help with your oil change and tire rotation. We apologize for the unexpected window issue and appreciate you resolving it. Your feedback about pricing differences from the Ford app is valuable - calling ahead is a great way to confirm current rates. Thank you for choosing Surprise Ford!
Took my F350 in for an oil change. The staff is friendly and were done with in a resealable amount of time
Business response:
Thank you for your wonderful feedback about your F350 oil change! We're delighted our team provided friendly service within a reasonable timeframe. We appreciate you choosing Surprise Ford and look forward to serving you again.
A1 service greeted at the door service completed on time
Business response:
We are overjoyed to hear about your excellent experience with us! Your comments about receiving top-notch service from the moment you arrived and having everything completed as scheduled truly mean the world to us. We work hard to ensure every customer feels welcomed and valued while maintaining our commitment to timely service. Thank you for choosing Surprise Ford and for taking the time to share your positive experience with others.
My vehicle needed several systems flushed out and cleaned and we fluid refills. My service manager Evan scheduled everything and it was completed including a recall issue.
Business response:
We are ecstatic to hear about your positive experience with our service team. It's wonderful that your vehicle received the comprehensive care it needed with multiple system flushes, cleaning, and fluid replacements all handled efficiently. We're particularly pleased that your service manager coordinated everything smoothly and ensured the recall matter was addressed during the same visit. Your feedback about the thorough and well-organized service means a great deal to us. Thank you for choosing Surprise Ford and trusting u... read more
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,414 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 6:00 p.m.