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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,073 reviews
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2015 FORD EDGE SEL Owner's profile image
2015 FORD EDGE SEL Owner 
a year ago

Good serviceon time! They didn't recommend any unneeded services. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2019 FORD FUSION SE Owner's profile image
2019 FORD FUSION SE Owner 
a year ago

even was amazing he got me in quick and took great care of me 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

Scott W.'s profile image
Scott W. 
a year ago

Great service department, clean and friendly staff. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2018 FORD F150 SUPERCREW Owner's profile image
2018 FORD F150 SUPERCREW Owner 
a year ago

Excellent service writer and very quick service 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2014 NISSAN VERSA S/S PLUS/SV/SL Owner's profile image
2014 NISSAN VERSA S/S PLUS/SV/SL Owner 
a year ago

HELPFUL AND CARING AND GOT THE JOB DONE! 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2000 FORD WINDSTAR SE Owner's profile image
2000 FORD WINDSTAR SE Owner 
a year ago

The service was outstanding! 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2000 FORD WINDSTAR SE Owner's profile image
2000 FORD WINDSTAR SE Owner 
a year ago

I was very pleased with the service that I received at Surprise Ford. I thought that Zack Frame was informative and pleasant. I plan to go back there again soon. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2018 FORD F150 SUPERCREW Owner's profile image
2018 FORD F150 SUPERCREW Owner 
a year ago

After I bought what I thought was exactly what I was looking for, I noticed a cold start tick in the engine. After internet investigation, I found out it was an issue in my model year with cam phasers. I called my sales guy (Dan Doncea). We discussed and he took it up-stream to the Service GM (Anoeil Azar). We has an open discussion and bottom line he said the Dealership will take care of the cam phasers. I took the truck in a week or so later and they fix the issues. Nice and quiet as it should be. Very happy with Surprise ... read more

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2013 FORD EXPLORER XLT Owner's profile image
2013 FORD EXPLORER XLT Owner 
a year ago

It was excellent. Evan and the service team took great care of me. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,073 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.