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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,073 reviews
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2016 FORD F150 SUPERCREW Owner's profile image
2016 FORD F150 SUPERCREW Owner 
a year ago

Brakes maintained as promised. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2019 FORD RANGER XL/XLT/LARIAT Owner's profile image
2019 FORD RANGER XL/XLT/LARIAT Owner 
a year ago

Nice, friendly staff...I got what I paid for. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2020 FORD ESCAPE TITANIUM Owner's profile image
2020 FORD ESCAPE TITANIUM Owner 
a year ago

Zach the service writer was awesome and very helpful. my only beef with the dealership is that it took them a week to find out what was wrong with my vehicle and I had to pay for a rental while the car was just sitting in there a lot waiting to be looked at. all the staff was very friendly and polite, they are the best Ford dealership in our area. I just wish that I didn't have to pay all that rental money before finding out that it wasn't covered under warranty. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2017 FORD ESCAPE TITANIUM Owner's profile image
2017 FORD ESCAPE TITANIUM Owner 
a year ago

Joe, Service Advisor, is personable and extremely caring for the customer. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2022 FORD F350 SUPER DUTY Owner's profile image
2022 FORD F350 SUPER DUTY Owner 
a year ago

I had the 20k service done and it was finished in less than an hour. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2018 FORD EXPLORER XLT Owner's profile image
2018 FORD EXPLORER XLT Owner 
a year ago

They came ro my house to fix the recall on the roof rails on my Explorer. Awesome! :Peoria Ford wanted the car for 2 weeks to do this 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2017 FORD FUSION S Owner's profile image
2017 FORD FUSION S Owner 
a year ago

Comprehensive service provided with flexibility and competency 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2018 FORD F150 SUPERCREW Owner's profile image
2018 FORD F150 SUPERCREW Owner 
a year ago

They were very fast and informed me on the actual condition of my vehicle. They are now my preferred service location. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2020 FORD F150 SUPERCREW Owner's profile image
2020 FORD F150 SUPERCREW Owner 
a year ago

Great job and a car wash too. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,073 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.