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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Surprise Ford is a premier Phoenix-area Ford dealership located on the west side of the Valley. We offer an incredible selection of new and used Ford cars, trucks and SUVs, including models like the F-150, Mustang and Explorer. You can apply for financing on our site and even get an online trade-in appraisal that you can redeem at our store. As a leading Ford car dealership in Surprise, Arizona, we also offer first-rate repair services at our state-of-the-art auto repair shop. Our factory-trained techs handle everything from... read more
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
1st time to Suprise Ford Service. Communication was poor. Service gal said a 2 day repair when I made appointment. I brought my car in on a Thursday, service guy said probably would take 4 days not including the weekend. No rental or loner offered. I live 8 miles away so didn't qualify for a ride home. It was warranty and recall work. service guy said he would call me Friday with a update , no call. I call the following Tuesday (6days later including weekend)for update. It was ready that night. I'm not sure I would return th... read more
Excellent first contact by coordinator. Service took way longer than it should have been. Almost 2 hours for an oil change on a scheduled appointment is ridiculous. Have done this 3 times now, not a single event, it is the standard.
Was disappointed that the LoJack and the Zaktek were included in the price, not negotiable . I asked the GM why I have to buy something I don’t want, his response was, it comes with the car, I noticed the car only had 1/4 tank of gas. I question the sales person and he says we don’t fill up on used cars. overall, not too impressed.
I requested for my Zaktek reapplication to be completed with my service. It was clearly communicated at drop off it included the interior plan. Upon pick up the interior was not completed and I had to wait an additional hour at the dealership. Once I returned home I discovered the interior was not fully done as my third row was visibly still dirty.
Dave Greathouse is awesome! However your referral program sucks., I referred my cousin and they bought a car in March and I still haven’t received my referral $ yet. Many phone calls, in person visit with Oscar on July 1st with Info filled out and copy of my driver license as well. Why so long!
Slow. Too slow, not one person is moving with any sense urgency. Made me late.
I purchased a new Ford Edge here last year. The sales team was average. But when bringing car in for service, my rating has dropped. Quality of work seems ok, but there is no process for checking in customers in the morning. There are 2 service doors, one with a bright green arrow, the other with nothing. A reasonable person would line up at the green arrow. But when the 2 doors open, a service guy comes out and brings all the cars in first from the unmarked door. All of a sudden, I go from number 3 in line to number 8. Very... read more
While waiting OUTSIDE for service, I asked to have the blaring music turned down. I was told they had to contact corporate to do this simple task. Finally a manager came out to let me know the music wasn’t loud. Inside it was fine. Outside was ridiculous. Seriously, one needs to contact corporate to do a simple request to turn down the music? Manager should spend less time pumping up his muscles and take a walk around the facility to look at what the customer experiences within this dealership. Sales may improve.
The check engine light came on for a day on my 2011 F-250 and then went off. Because I was pulling a 36 foot 5th wheel I wanted it checked prior to travel. I took it to Surprise Ford and it was diagnosed with a broken turbo. They recommended it be replaced for $7,450. The price was concerning and I asked for a second opinion. Surprise Ford then brought the price to $5,900 and then $5,200 and eventually $4,920 plus tax. I was eventually able to rescue the truck for $570. This was for 30% for the ordered parts and shipping. We... read more
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 3.9 star rating with 5,038 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.