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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,167 reviews
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2024 CADILLAC CT5-V BLACKWING Shopper's profile image
2024 CADILLAC CT5-V BLACKWING Shopper 
a year ago

We had a great experience with our salesman Gio at Surprise Ford. He was very knowledgeable and was not pushy. Thanks Gio for the pleasant buying experience. 

Business response:

Thanks for sharing your experience! We're thrilled to hear that Gio provided you with excellent service and made your buying process enjoyable. Enjoy your new ride! 

2015 FORD FUSION SE HYBRID Owner's profile image
2015 FORD FUSION SE HYBRID Owner 
a year ago

I was in and out in the time given. No hard pressure for additional services. One comment is that the chairs at the tables have lost their comfort factor..hard to sit on them 

Business response:

Thanks for the great feedback! We're thrilled to hear you had a smooth experience without any pressure. We appreciate your note about the chairs and will look into improving their comfort. Your insights help us enhance our service! 

2017 FORD ESCAPE SE Owner's profile image
2017 FORD ESCAPE SE Owner 
a year ago

Joe is our service writer, he does awesome, took car in and they did all the work, very timely and professional. We trust Joe and thats how we roll. 

Business response:

Thanks for your kind words! We're thrilled to hear Joe provided you with excellent service. Our team strives to deliver timely and professional care for all our customers. We appreciate your trust and look forward to serving you again! 

2022 FORD F350 SUPER DUTY Owner's profile image
2022 FORD F350 SUPER DUTY Owner 
a year ago

Very helpful and honest with everything 

Business response:

Thank you for your kind words! We're thrilled to hear that you found our team helpful and honest. Your satisfaction means a lot to us, and we look forward to continuing to provide excellent service! 

2015 FORD EDGE TITANIUM Owner's profile image
2015 FORD EDGE TITANIUM Owner 
a year ago

Excellent Service Advisor Take me off your mailing lists as I sold the edge and bought a hybrid Honda. 

Business response:

Thanks for the great feedback! We're glad to hear you had a positive experience with our service advisor. 

2020 FORD F150 Owner's profile image
2020 FORD F150 Owner 
a year ago

Customer service was superb! Upon receipt of the vehicle, an explanation was given as to why the problem occured, which is nice to know.. 

Business response:

Thank you for your fantastic feedback! We're thrilled to hear that our customer service met your expectations and provided clarity about your vehicle. Your satisfaction is our priority, and we appreciate you taking the time to share your experience! 

2019 FORD FIESTA S Owner's profile image
2019 FORD FIESTA S Owner 
a year ago

Hey work very hard to get the job done, And I truly appreciate it! 

Business response:

Thanks for your kind words! We're dedicated to delivering great results, and it's wonderful to hear that our efforts are appreciated. Your support motivates us to keep striving for excellence! 

2019 FORD EDGE SEL Owner's profile image
2019 FORD EDGE SEL Owner 
a year ago

Very timely. There were No problems. 

Business response:

Thank you for your fantastic review! We're thrilled to hear everything went smoothly and that you appreciated our timely service. Your satisfaction is our priority, and we look forward to serving you again in the future! 

2021 JEEP GRAND CHEROKEE LIMITED Shopper's profile image
2021 JEEP GRAND CHEROKEE LIMITED Shopper 
a year ago

Professional and accurate information about different automobile models 

Business response:

Thank you for your fantastic review! We're glad you found our information helpful and accurate. Our team works hard to provide the best insights on automobile models, and your feedback truly means a lot to us. Enjoy your car shopping! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,167 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open tomorrow at 7:00 a.m.