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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,167 reviews
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2018 FORD F150 SUPERCREW Owner's profile image
2018 FORD F150 SUPERCREW Owner 
a year ago

The Service Advisor was very knowledgeable and friendly. My vehicle was promptly attended to. The waiting area and facilities were comfortable and clean. Really appreciated the complimentary beverages and snacks. Definitely a positive experience. 

Business response:

Thanks for the awesome feedback! We're thrilled to hear you had a positive experience with our team and enjoyed the amenities. Your satisfaction is our priority, and we look forward to serving you again soon! 

2022 FORD EXPLORER XLT Owner's profile image
2022 FORD EXPLORER XLT Owner 
a year ago

Service was fantastic, got my vehicle back quickly. 

Business response:

Thanks for the great feedback! We're thrilled to hear you had a fantastic experience and that we got your vehicle back to you quickly. Your satisfaction is our priority! 

2000 FORD WINDSTAR SE Owner's profile image
2000 FORD WINDSTAR SE Owner 
a year ago

It didn't take long and my vehicle was well taken care of. 

Business response:

Thank you for your feedback! We're thrilled to hear you had a quick and positive experience with us. Your vehicle's care is our top priority, and we appreciate you sharing your thoughts! 

2008 FORD MUSTANG GT Owner's profile image
2008 FORD MUSTANG GT Owner 
a year ago

Good customer service . Car runs great. 

Business response:

Thanks for the awesome feedback! We're thrilled to hear you're enjoying your car and had a positive experience with our customer service. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts! 

2021 FORD MUSTANG GT Owner's profile image
2021 FORD MUSTANG GT Owner 
a year ago

Service was quick and good. Excellent experience 

Business response:

We're thrilled to hear you had such a positive experience with our service. Quick and quality care is what we aim for. Looking forward to seeing you again! 

2018 JEEP WRANGLER UNLIMITED SAHARA Owner's profile image
2018 JEEP WRANGLER UNLIMITED SAHARA Owner 
a year ago

Quick service and the process was communicated effectively by Evan. 

Business response:

Thanks for the fantastic review! We're thrilled to hear that you had a great experience with our team and that Evan communicated everything clearly. Your satisfaction is our priority, and we appreciate your feedback! 

2024 FORD BRONCO OUTER BANKS Shopper's profile image
2024 FORD BRONCO OUTER BANKS Shopper 
a year ago

Good experience. We loved the salesman, courteous, friendly, and willing to go forward to management with our negotiations. Everyone was friendly and accommodating, however, the final price negotiations took longer than necessary. 

Business response:

Thank you for your feedback! We're thrilled to hear you had a good experience and appreciated our team's efforts. We strive to make negotiations as smooth as possible and will work on improving that process. Your insights help us enhance our service! 

2015 FORD MUSTANG 50TH ANNIVERSARY Owner's profile image
2015 FORD MUSTANG 50TH ANNIVERSARY Owner 
a year ago

Joseph was a pleasure to deal with! 

Business response:

Thank you for the great feedback! We're thrilled to hear that Joseph made your experience enjoyable. We appreciate your support and look forward to serving you again! 

2019 FORD RANGER SUPR/XL/XLT/LARIAT Owner's profile image
2019 FORD RANGER SUPR/XL/XLT/LARIAT Owner 
a year ago

Went in to service my vehicle and it was done in a timely manner. I will go back to Ford. 

Business response:

Thanks for your feedback! We're thrilled to hear your service experience was quick and efficient. We look forward to seeing you again at your next visit! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,167 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.