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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,167 reviews
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2017 FORD ESCAPE SE Owner's profile image
2017 FORD ESCAPE SE Owner 
a year ago

Great customer support, friendly staff, and a fast fix of my transmission. 

Business response:

Thanks for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team. Providing great customer support and quick solutions is our priority. We appreciate your trust in us! 

2015 FORD F150 SUPERCREW Owner's profile image
2015 FORD F150 SUPERCREW Owner 
a year ago

Oil change and recalls on my 2015 F-150 

Business response:

Thanks for the great review! We're glad to hear you had a positive experience with your oil change and recalls. Your satisfaction is our priority, and we appreciate your trust in us for your 2015 F-150. Looking forward to serving you again! 

2022 FORD F250 SUPER DUTY Owner's profile image
2022 FORD F250 SUPER DUTY Owner 
a year ago

It was great & like always not trying to sale you a bunch of other stuff you don't need 

Business response:

Thanks for the awesome feedback! We're glad you appreciated our no-pressure approach. Our goal is to keep things straightforward and focused on what you truly need. Looking forward to serving you again! 

2012 FORD FOCUS SEL Owner's profile image
2012 FORD FOCUS SEL Owner 
a year ago

Evan was great, had our mechanical problem analyzed, and took good care of us. 

Business response:

We're thrilled to hear that our team took great care of you and resolved your mechanical issue. Your satisfaction is our priority, and we look forward to serving you again! 

2018 FORD EXPLORER PLATINUM Owner's profile image
2018 FORD EXPLORER PLATINUM Owner 
a year ago

I liked the truthfulness of the service rep and integrity of the service technicians/mechanics who performed the service. There's not a single dislike I can think of at this time. 

Business response:

Thank you for your fantastic review! We're thrilled to hear that our team's honesty and integrity made a positive impact on your experience. Your satisfaction means the world to us, and we look forward to serving you again in the future! 

2006 FORD F150 SUPERCREW Owner's profile image
2006 FORD F150 SUPERCREW Owner 
a year ago

Surprise Ford gave me a complimentary oil change. First time I got anything free from a dealership. Thank you Surprise Ford!! 

Business response:

We're thrilled to hear you had a great experience with us. Your satisfaction is our priority, and we look forward to serving you again soon! 

2015 FORD EDGE SEL Owner's profile image
2015 FORD EDGE SEL Owner 
a year ago

I can get it all done at one time 

Business response:

Thanks for your awesome review! We're thrilled to hear that you find everything you need in one place. Your satisfaction is our top priority, and we look forward to continuing to serve you! 

2022 FORD ESCAPE SE Owner's profile image
2022 FORD ESCAPE SE Owner 
a year ago

Great job by Julian and team. I never go anywhere else. See you in a few months for a follow up. JP 

Business response:

Thank you for your kind words! We're so glad to hear that Julian and the team provided you with excellent service. Your loyalty means a lot to us, and we look forward to seeing you in a few months for your follow-up. If you need anything in the meantime, please don't hesitate to reach out. Safe travels until then! 

2022 FORD MUSTANG GT Owner's profile image
2022 FORD MUSTANG GT Owner 
a year ago

Quick and excellent service for the oil change 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,167 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.