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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,167 reviews
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2016 FORD EDGE TITANIUM Owner's profile image
2016 FORD EDGE TITANIUM Owner 
a year ago

Service Dept did a good job with my new a/c belt and fluids, that they recommended on my last 5000 mile service. It's good to take your vehicle to the same service location so that they can keep track of needed repairs. 

Business response:

Thank you for your feedback! We're pleased to hear that our service department did a great job with your A/C belt and fluids. It's important to us to keep track of your vehicle's needs and ensure everything runs smoothly. We appreciate your trust in us and look forward to assisting you with any future service needs. If you have any other questions or concerns, feel free to reach out! 

2018 FORD F150 SUPERCREW Owner's profile image
2018 FORD F150 SUPERCREW Owner 
a year ago

Surprise Ford did a great job. Went above my expectations! Service advisor Was Joseph H. 

Business response:

Thank you for sharing your experience! We're delighted to hear that we exceeded your expectations. Joseph will be thrilled to know that his efforts made a positive impact. If you need any further assistance, don't hesitate to reach out. We look forward to serving you again! 

2023 FORD F350 SUPER DUTY Owner's profile image
2023 FORD F350 SUPER DUTY Owner 
a year ago

Service was great! Got in and out Quickly 

Business response:

Thank you for your feedback! We're glad to hear that you had a great service experience and that we were able to get you in and out quickly. We appreciate your support and look forward to assisting you again in the future. If you need anything else, feel free to let us know! 

2023 FORD EXPEDITION MAX PLATINUM Owner's profile image
2023 FORD EXPEDITION MAX PLATINUM Owner 
a year ago

Great time! In and out in 45 mins 

Business response:

Thank you for the great feedback! We're thrilled to hear that you had a quick and efficient experience. We appreciate your support and look forward to assisting you again in the future. If you need anything else, just let us know! 

2015 FORD EXPEDITION XLT/KING RANCH Shopper's profile image
2015 FORD EXPEDITION XLT/KING RANCH Shopper 
a year ago

Brett was our sales huy and really listened to what we were looking for and found us the perfect vehicle..he even made a special effort to obtain the car code! Mychal took time to work with us and we sure hope we can send more customers to them! 

Business response:

Thank you for sharing your wonderful experience! We're thrilled to hear that Brett listened to your needs and found the perfect vehicle for you, and that Mychal took the time to ensure everything went smoothly. We appreciate your kind words and your willingness to recommend us to others. If there's anything more we can do for you or your referrals, please let us know! 

2022 FORD F150 SUPERCREW Owner's profile image
2022 FORD F150 SUPERCREW Owner 
a year ago

Used my service plan so it was free. Not bad 

Business response:

Thank you for your review! We're glad to hear you were able to take advantage of your service plan and that everything went smoothly. If you need anything in the future, we're always here to help! 

2020 FORD F250 SUPER DUTY Owner's profile image
2020 FORD F250 SUPER DUTY Owner 
a year ago

Service rep was fantastic and very nice 

Business response:

Thank you for your feedback! We're thrilled to hear that your service representative was fantastic and very nice. We'll make sure to pass along your kind words. If you need any further assistance, feel free to reach out. We look forward to serving you again! 

2015 FORD F150 SUPERCREW Owner's profile image
2015 FORD F150 SUPERCREW Owner 
a year ago

Personal are very friendly and professional 

2021 FORD BRONCO SPORT Owner's profile image
2021 FORD BRONCO SPORT Owner 
a year ago

I did not purchase my Bronco from Surprise Ford but the service I have been receiving has been outstanding compared to where I purchased my Bronco 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,167 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 6:00 p.m.