Surprise Ford

dmgdls 

on DealerRater

4 years ago

I did not buy the vehicle. It was a terrible experience. Got conflicting stories. Got. I was told truck did not pass inspection and was no longer available 

OH 

on DealerRater

4 years ago

First off, the salesman Mike M. was a good guy, very helpful and willing to make time for you. What I really hated about this place was their Finance person Ron Sedakis and the service department who wanted to charge me 600 for a disconnected wire for my adaptive cruise control (which I had a different ford dealer fix for 100). After deciding to buy a car, I spent around 2-3hours in finance all because Ron wouldnt let me go unless I signed up for the MPP. He tells me that it wont change my monthly payment and it didnt but it... read more

Masgally 

on DealerRater

4 years ago

My husband and I were looking for a used SUV and found one at Surprise Ford. We don't have the best credit because the last few months have hurt us financially. We went to Surprise Ford because the price of the truck was better than anyone else. We meet with Fred and he was great. After we drove the truck we asked fred who is the numbers guy. He said I will get him for you. The numbers guy was his manager EJ. He was so polite and understanding. He and Fred made us feel as we were the most important people in the place. He sa... read more

chad 

on DealerRater

4 years ago

Everything was going fine in an attempt to trade my car for a used car. After several days back and forth emails I was informed that there would be a $3000 reconditioning fee assessed to my trade in (a 2019 VW). Its brand new. I didn't trade the car but negotiated for the Lincoln removing the junk fees. They demanded the titling and licensing be done through their office even though my state is reciprocal for title. They did they title work but have backed out of the rest of the licensing. These guys are complete cheats. Go ... read more

DeeM. 

on DealerRater

4 years ago

This reminded me of a bad restaurant that when you walk into, you are the only one there!! That was my experience. I first tried to email and hash out details that way and possibly have the car delivered. I couldnt get them to reply. I thought they may have been really busy since it was the last day of the month. NOPE! That was not the case. Crappy dealership that does not want business. I was looking to buy a Lincoln. Rude, unmodivated, unprofessional, cocky young sales kid. Drove 53 miles one way to dealership prepared and... read more

Joshkd 

on DealerRater

5 years ago

I would highly recommend staying far from Surprise Ford. JOSH Kemp in parts and service is a horrible individual to deal with refuses to have any form of respect for customers. Surprise ford agreed to replace the tires on a used ram 2500 purchased from them. First try Josh ordered 8 year old discount tires. I did not accept these he then ordered other set that now have 3000 miles on them no towing and the tires have severe junking and are a major safety issue. Josh thinks I should pay out of pocket for new tires paying for 3... read more

TBugg 

on DealerRater

5 years ago

Spent over six hours working on a deal on this beautiful F150. After signing the paperwork and going out to transfer all of my stuff in it I noticed some rust while putting my hitch in the receiver so I looked underneath the truck and I was horrified at what I saw.. the underneath of this truck was completely rusted.. and mud packed in every crevice.. A 2 year old truck looked worse than a 20-30 year old truck.. This vehicle had clearly been flood damaged and should have been salvaged.. Yet they were going to sell it to me a... read more

James 

on DealerRater

5 years ago

Not Recommended Went in to look at potential used trucks to trade my SUV for and met with a salesmen and told him what i was looking for and what my budget was. I was told they had some trucks that would work and the only one they showed me was a brand new 50k f150 that they kept trying to pressure me into buying and when i tried to leave i watched as they attempted to hide my keys from me and tell me someone else had them to look at the trade in value. I will never do business with them I don't recommend anyone conduct busi... read more

Lexi 

on DealerRater

5 years ago

I was appalled to find when I visited this dealership that claims to serve their clients with integrity, during this pandemic not one employee was wearing a mask, there was no social distancing or disinfectant hand sanitizer for the guest, nor was there any barriers to protect the employer and guest. I wore a mask. Shame on You.