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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.17,779 reviews
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2019 FORD RANGER XL/XLT/LARIAT Owner's profile image
2019 FORD RANGER XL/XLT/LARIAT Owner 
a year ago

The service was excellent but the 90 minute appointment took 4 hours; I got a lot of reading done. 

Business response:

Thanks for the great feedback! We're thrilled you enjoyed the service and appreciate your patience during the extended appointment. We strive for efficiency and will use your experience to improve our scheduling. Happy reading, and we hope to see you again soon! 

2020 FORD EXPLORER XLT Owner's profile image
2020 FORD EXPLORER XLT Owner 
a year ago

Very good service. Timely and efficient. 

Business response:

Thank you for your kind words! We're thrilled to hear you had a great experience with our service. Timeliness and efficiency are our priorities, and your feedback reinforces our commitment. We look forward to serving you again! 

2019 FORD EDGE SEL Owner's profile image
2019 FORD EDGE SEL Owner 
a year ago

It was great! Evan was very kind and helpful. All staff are pleasant and the waiting area is comfortable. Thank you!! 

Business response:

Thank you! We're thrilled to hear you had a great experience with our team. Our staff takes pride in providing excellent service, and we're glad you enjoyed the comfortable waiting area. We appreciate your kind words! 

2023 FORD F150 SUPERCREW Owner's profile image
2023 FORD F150 SUPERCREW Owner 
a year ago

Friendly, helpful, and efficiently "On-Time. Well done guys! 

Business response:

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our team. Your satisfaction is our priority, and we appreciate your support. Looking forward to serving you again! 

2012 FORD FOCUS SEL Owner's profile image
2012 FORD FOCUS SEL Owner 
a year ago

Surprise Ford and Evan's service and help was great! 

Business response:

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with Evan and our team. Your satisfaction means a lot to us, and we look forward to serving you again! 

2020 FORD F150 SUPERCREW Owner's profile image
2020 FORD F150 SUPERCREW Owner 
a year ago

You should have automatically rotated his tires. Don't ask just do it! 

Business response:

We're always looking for ways to improve our services and your input helps us enhance the experience for everyone. Glad to hear you enjoyed your visit! 

2022 FORD F150 SUPERCREW Owner's profile image
2022 FORD F150 SUPERCREW Owner 
a year ago

GREAT PEOPLE VERY KIND AND HELP FULL 

Business response:

Thank you for your kind words! We're thrilled to hear you had a great experience with our team. Your satisfaction is our top priority, and we appreciate your support! 

2023 FORD MUSTANG MACH-E GT Owner's profile image
2023 FORD MUSTANG MACH-E GT Owner 
a year ago

Chad at Surprise Ford was great to work with on my scheduled service. 

Business response:

Thanks for the awesome feedback, Chad! We're thrilled to hear you had a great experience with our service team. Your satisfaction is our priority, and we look forward to serving you again! 

2018 FORD F150 SUPERCREW Owner's profile image
2018 FORD F150 SUPERCREW Owner 
a year ago

The Service Advisor was very knowledgeable and friendly. My vehicle was promptly attended to. The waiting area and facilities were comfortable and clean. Really appreciated the complimentary beverages and snacks. Definitely a positive experience. 

Business response:

Thanks for the awesome feedback! We're thrilled to hear you had a positive experience with our team and enjoyed the amenities. Your satisfaction is our priority, and we look forward to serving you again soon! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 7,779 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.