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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,349 reviews
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2022 FORD BRONCO BASE/BIG BEND/BLAC Owner's profile image
2022 FORD BRONCO BASE/BIG BEND/BLAC Owner 
a year ago

Everytime I take my Bronco here the service is fantastic. Even has been with me since the purchase of my car. I love that they keep you with the same service member. It builds the trust and relationship so you are comfortable and they know all the details of your vehicle. 

Business response:

Thank you for your fantastic review! We're thrilled to hear that you've had consistently great service and appreciate the strong relationship with your service member. Building trust is essential, and we're glad to know you feel comfortable with us. Your satisfaction means the world to our team! 

2024 FORD EXPLORER XLT Owner's profile image
2024 FORD EXPLORER XLT Owner 
a year ago

Very professional service and completed timely. I waited while thee service was done 

Business response:

Thank you for your fantastic review! We're thrilled to hear you had a positive experience with our professional service and timely completion. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts! 

2011 LINCOLN MKX Owner's profile image
2011 LINCOLN MKX Owner 
a year ago

The Ford Representative provided excellent customer servuce 

Business response:

Thank you for your fantastic review! We're thrilled to hear that our Ford representative provided you with excellent service. Your satisfaction is our priority, and we appreciate your support! 

2013 FORD EXPLORER XLT Owner's profile image
2013 FORD EXPLORER XLT Owner 
a year ago

I HAVE ALWAYS HAD MY 2013 EXPLORER SERVICED HERE. TRUSTWORTHY, DEPENDABLE AND FRIENDLY SERVICE. 

Business response:

Thanks for the fantastic feedback! We're thrilled to hear you've always had a great experience with our team. Your trust means the world to us, and we're here to keep your Explorer running smoothly. We look forward to seeing you again soon! 

2021 FORD BRONCO SPORT BIG BEND Owner's profile image
2021 FORD BRONCO SPORT BIG BEND Owner 
a year ago

Took me in right away, but delivered late. 

Business response:

Thanks for your feedback, we appreciate it! We're glad you received prompt service, but we apologize for the delay in delivery. We're always looking to improve and will work to ensure a smoother experience next time. Your input helps us get better! 

2020 FORD F150 SUPERCREW Owner's profile image
2020 FORD F150 SUPERCREW Owner 
a year ago

Staff were great. The only issue was with the warranty company. 

Business response:

Thank you for your feedback! We're glad to hear our staff made a positive impression. We understand warranty issues can be frustrating and appreciate your patience. Your experience helps us improve, so thank you for sharing. Looking forward to serving you better in the future! 

2019 FORD FLEX LIMITED Owner's profile image
2019 FORD FLEX LIMITED Owner 
a year ago

The repair was completed in a timely manner. 

Business response:

Thanks for your feedback! We're glad to hear that your repair was completed quickly. Our team works hard to ensure timely service, and it's great to know you had a positive experience. We appreciate your support! 

2024 FORD EXPLORER LIMITED Owner's profile image
2024 FORD EXPLORER LIMITED Owner 
a year ago

Fast, Efficient, Professional 

Business response:

Thank you for your fantastic feedback! We're thrilled to hear you had a fast, efficient, and professional experience. Your satisfaction is our top priority, and we look forward to serving you again in the future! 

2018 VOLKSWAGEN TIGUAN SE/SEL 4MOTION Owner's profile image
2018 VOLKSWAGEN TIGUAN SE/SEL 4MOTION Owner 
a year ago

They did their absolute best to get me in and out in a timely fashion and even worked with me to get a price I could afford at the time 

Business response:

Thanks for the fantastic feedback! We're thrilled to hear that our team was able to provide you with a speedy and accommodating experience. Your satisfaction is our priority, and we appreciate your support! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,349 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open at 9:00 a.m.