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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Surprise Ford is a premier Phoenix-area Ford dealership located on the west side of the Valley. We offer an incredible selection of new and used Ford cars, trucks and SUVs, including models like the F-150, Mustang and Explorer. You can apply for financing on our site and even get an online trade-in appraisal that you can redeem at our store. As a leading Ford car dealership in Surprise, Arizona, we also offer first-rate repair services at our state-of-the-art auto repair shop. Our factory-trained techs handle everything from... read more
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Used car buy Not here! This dealership has been a nightmare. My son found a used car that he wanted to drive. The car drove great on his test drive. The negotiations went well and he bought it. He decided to buy the Platinum extended warranty. Well on his way home the car throws up a check engine light. He takes it back right away. Sales manager says probably the gas cap was not on correctly. Wrong! We took to the Emissions testing within the three days and it failed. This car is not a Ford so we gave this dealership a chanc... read more
Bait and switch. Fake sticker Price! Visited the dealer to test drive a used F150. We were ready to make a deal before running credit. Great move on our part for sure. Sticker price was advertised for 13,981.00. It was online at that price. It was on paperwork in the vehicle. Manager presents that they are wanting to be clear and showed another 2700.00 tacked on due to already installed options. Bedliner that wasn’t in the truck. Nitro filled in the tires, poly coating on paint, and something about a side step protector. 270... read more
Several Disappointing Visits From Sales to Service The service advisor did work with his manager to get our vehicle repaired using the extended warranty plan we purchased from the same dealership. That is what went well. My experience with Surprise Ford has been awful from purchase to each interaction since. We purchased the vehicle and upon delivery noticed a rattling noise coming from the engine bay and was told "no worries, just bring it back at your convenience and you'll be covered by the warranty". I scheduled an appoi... read more
My rig lasted three weeks You would think going to a "Ford" "Dealership" would instill confidence. Normally, I would agree. But "Surprise Ford" is an insult to the Ford Motor Co brand (I have owned four). Do not buy from this dealership. They show no pride in their products, they do not stand behind their vehicles, or care about their reputation as a dealer. They also do not care about the power of consumer word-of-mouth, or about making repeat customers. I am advising you to avoid this "dealership" at all costs. My story: I... read more
Sticker Price is a Lie! Run from this place. Surprise Ford is a correct name. Because surprise the sticker price is not the real price!. They just tried to add 3000.00 on top of the sticker and advertised price; a 23% INCREASE. The reasons include: nitros in tires , pin stripping, coating on car and doors. Haha said they were options. These are items added to increase thier profit on the sale of the car. They are not options, they add no value to the car and are absolutely vapor ware. Don't waste your time here... If they wo... read more
Never been treated so poorly Went in to look at a Chrysler Pacifica and decided to purchase, after waiting for over an hour the came back with a price with in the neighborhood of 6k added on with no explanation. When called out on it the sales guy I believe Tyler said I’ve got to make money too...seriously. After we get them to remove everything 3 hours later we wait an hour for detail to be done. After the 4 hour ordeal has passed we are unable to get car seats into the vehicle due the head rests. Apparently no one at a pla... read more
Severely saddening Friday May 24th, my son was looking at trucks and stumbled upon one he knew his dad would love. A beautiful black 2014 F-150. He showed the ad to him and the following morning my husband went to Surprise Ford and looked at the truck. He instantly knew he was in love with it. The sales person Jason wrote up a deal that worked and told him with his credit score he could get him financed. Less than an hour later he had a contract signed and sealed the deal with a handshake. I went down there to see it before ... read more
The worst of the absolute worst! Run from this dealership! Everything about them is sleazy from the sales manager during the buying process to the followup with their completely useless service department on an unresolved warranty issue to the management. They have literally kept us hanging for the last four weeks with lie after lie on a warranty issue on a $75,000 vehicle which came with a defect. We will never step foot inside this dealership again. I have never had such a horrendous experience with a new car purchase and ... read more
Awful What was supposed to be a quick fix ended up taking a week. Back windshield wiper quit working and I took it in to get repaired overnight. I hadn’t heard from the advisor that day like she said so I called her. Told me they hadn’t taken it back to maintenance yet and will call me the next day. She did call the next day, but told me that they had to order a new part and it should be in that evening and finished with. She said she would call when it was done. 4 days later and heard nothing back from them. Finally called ... read more
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 3.9 star rating with 5,038 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.