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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,350 reviews
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2020 FORD EDGE SEL Owner's profile image
2020 FORD EDGE SEL Owner 
a year ago

Service was good, unfortunately they do not provide drop off and pick up to my area. (Very limited drop off area). 

Business response:

Thank you for your feedback! We're thrilled to hear you had a great service experience. We appreciate your input regarding the drop-off area and will take it into consideration for future improvements. Your satisfaction is important to us! 

2018 FORD TAURUS LIMITED Owner's profile image
2018 FORD TAURUS LIMITED Owner 
a year ago

France was new but very very good. Everything went as good as anyone would want. thanks france was nw 

Business response:

Hi there! We're thrilled to hear you had such a great experience with us. It's wonderful that everything went smoothly during your visit to France. Thank you for sharing your positive feedback! We look forward to seeing you again soon. 

2023 LINCOLN AVIATOR RESERVE Owner's profile image
2023 LINCOLN AVIATOR RESERVE Owner 
a year ago

I liked the way I was treated by my service advisor John. Very friendly. 

Business response:

Thanks for sharing your experience! We're thrilled to hear that John provided you with friendly service. Our team strives to create a welcoming atmosphere for all our customers. We appreciate your feedback! 

2022 FORD F150 Owner's profile image
2022 FORD F150 Owner 
a year ago

Got my oil changed in a timely manner and washed my vehicle. 

Business response:

Thank you for your fantastic review! We're glad to hear that you had a quick oil change and a clean vehicle. Your satisfaction is our priority, and we look forward to serving you again! 

2022 FORD F150 SUPERCREW Owner's profile image
2022 FORD F150 SUPERCREW Owner 
a year ago

John did an excellent job. Professional, helpful, easy to deal with. Got the work done quickly. 

Business response:

Thanks for the great feedback! We're thrilled to hear that John provided such excellent service and made the process smooth for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience! 

2016 HONDA ACCORD LX Owner's profile image
2016 HONDA ACCORD LX Owner 
a year ago

Great Job!! Customer Service with Chad in the Service Department was great. He was very courteous & helpful!! 

Business response:

Thank you for your awesome feedback! We're thrilled to hear that Chad provided you with excellent customer service. We always strive to make our customers feel valued and appreciated. Your satisfaction is our top priority! 

2022 FORD F150 SUPER CAB Owner's profile image
2022 FORD F150 SUPER CAB Owner 
a year ago

Fast and easy, David is a great service person. 

Business response:

Thank you for the fantastic feedback! We're thrilled to hear that David provided you with fast and easy service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience! 

2019 FORD EXPLORER XLT Owner's profile image
2019 FORD EXPLORER XLT Owner 
a year ago

Customer service was OUTSTANDING!!! 

Business response:

Thank you for the fantastic feedback! We're thrilled to hear that you had an outstanding experience with our customer service. Your satisfaction means a lot to us, and we look forward to serving you again in the future! 

2001 FORD F250 SUPER DUTY Owner's profile image
2001 FORD F250 SUPER DUTY Owner 
a year ago

Surprise ford helped diagnose a problem on a 25 year old F250 and help me fix a problem that they did not make replacement parts for. Great service. 

Business response:

Thanks for the great review! We're thrilled to hear that our team could assist you with your F250. It's always our goal to provide exceptional service, no matter the age of the vehicle. Enjoy your ride, and we appreciate your support! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,350 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 6:00 p.m.