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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,071 reviews
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John M.'s profile image
John M. 
2 years ago

Friendly, efficient service team. Nicely appointed waiting area. Car finished earlier than projected. Two thumbs up!! 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2018 LINCOLN MKZ RESERVE Owner's profile image
2018 LINCOLN MKZ RESERVE Owner 
2 years ago

Very clean area to sit in, service rep. attentive. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2017 FORD EXPEDITION LTD Owner's profile image
2017 FORD EXPEDITION LTD Owner 
2 years ago

Everything was done in a timely fashion. And my Service Rep, Zack was excellent. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2022 FORD MUSTANG GT Owner's profile image
2022 FORD MUSTANG GT Owner 
2 years ago

Easy getting in and out in a timely matter.. very informative and professional 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2015 FORD EDGE SEL Owner's profile image
2015 FORD EDGE SEL Owner 
2 years ago

Evan took care of everything from start to finish. Very happy with the experience 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2020 FORD EXPLORER XLT Owner's profile image
2020 FORD EXPLORER XLT Owner 
2 years ago

Very great service. Friendly on time and thtoough. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2018 FORD ESCAPE SE Owner's profile image
2018 FORD ESCAPE SE Owner 
2 years ago

I went in for a Road Trip package where an oil change, oil chassis, rotate tires, and car inspection. They found that my tires lug nuts needed to be changed out. I was happy to hear they caught that concern. Didn't want to be on the road with a flat tire and unable to remove the tire. Joe in Service was very knowledgable about my Ford Escape. He definitely has been very professional. I feel much safer now driving my car to San Diego, California. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2017 FORD F150 SUPERCREW Owner's profile image
2017 FORD F150 SUPERCREW Owner 
2 years ago

Prompt sign in, Quick service. Affable service rep. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2021 FORD EXPEDITION XLT Owner's profile image
2021 FORD EXPEDITION XLT Owner 
2 years ago

Just as expected. Dave took great care of our vehicle. Thank you 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. me with any further questions or inquiries. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,071 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open at 9:00 a.m.