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Sutherlin Nissan Mall of Georgia
- Car Dealers
- Buford, GA
About this business
Location details
3520 GA-20, Buford, GA, 30519, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 8:00 p.m. |
Tape was placed on the leather seating to hide cosmetic defects in the vehicle. It was tape specifically for this type of defect which now has to be repaired . The fact it was intentionally hidden allowing you to charge me more is very disappointing. And the inside wasn’t cleaned or gas put in it.
Business response:
Thank you for taking the time to leave us feedback on your recent visit to our sales department. If there is anything I can do to resolve any issues you may have had during you visit, please give me a call. My direct number is 770-940-2791. Thank you for choosing Sutherlin Nissan Mall of Ga and we are here if you need any further assistance! Emily Sutherlin Nissan Mall of Ga
When I came in to get my car serviced I was notified that a gasket was broken when putting everything back together I was told I would receive a call when the part arrived that was on 12-29-22 I still haven’t received a call about the part yet today is 1-17-23 I also had a coupon for my service that was supposed to be applied at checkout but it wasn’t
Business response:
Thank you for taking the time to leave us feedback on your recent visit to our service department. I would love if you could give me a call so I can try and resolve the issues you may have had during your appointment. My direct number is 770-940-2791. Take care and I look forward to hearing from you. Emily Sutherlin Nissan Mall of Ga
This place is horrible 😩I was there for service for my Nissan Pathfinder but I’m not going there anymore! Very dishonest and all they want is to charge you more and scare you that your car need a lot of work when there is nothing wrong with your car!! Please🏃♀️🏃♀️🏃♀️
Business response:
Thank you for taking the time to leave us feedback on your recent visit to our service department. I would love if you could give me a call so I can try and resolve the issues you may have had during your appointment. My direct number is 770-940-2791. Take care and I look forward to hearing from you . Emily Sutherlin Nissan Mall of Ga
The employee that worked on my car was incredibly condescending. Just because I’m a woman does not need he needs to man-splain what maintenance I needed. I had already told him that I had an oil change and tire rotation last month and he tried to insist that I still needed one for this service. I also requested a vehicle on the website when I made the appointment which this location apparently does not provide. That would have been nice to know when making the appointment. I will not be coming back to this location.
Business response:
Samantha, thank you for taking the time to speak with me today. I apologize again for the experience you had while you were here for you service appointment. Please let me know if there is anything else I can do for you. Take care and we appreciate you choosing Sutherlin Nissan Mall of Ga. Emily Sutherlin Nissan Mall of Ga
The radio is still not fixed but was told it was. Trouble getting blower motor for AC fixed.
Business response:
Pamela, thank you for taking the time to leave us feedback on your recent visit to our service department. We are sorry to hear that you were not completely satisfied. I would like to get more information from you to see if there is any way I can reconcile any issues you may have had. My direct number is 770-940-2791. Take care. Emily Sutherlin Nissan Mall of Ga
Took 6 hours for a 2. 5 hour recall repair. While there, they were supposed to clean the window smears and smudges left from when they removed window tinting and didn't clean them the first time. Didn't clean them the second time either.
Business response:
Thank you taking the time to leave us feedback on your recent visit to our service department. I would love to get more information from you to see if there's anything I can do to resolve the issues you may have had during your service appointment. My direct number is 770-940-2791. We appreciate you choosing Sutherlin Nissan Mall of Ga and I look forward to hearing from you. Take care! Emily Sutherlin Nissan Mall of Ga
Had Nissan service rewards points on my phone to Get $25 off. Your people couldn’t find that on your computer system (bought the car there) so didn’t get the discount. Then your service rep said car will be brought up front. Then handed us the keys. So we went out in lot and found it ourselves. Not much in the way of service.
Business response:
Richard, thank you for taking the time to leave us feedback on your recent visit to our service department. I spoke with your service advisor and service manager and it looks like the points you had under your account expired back in August. I apologize that your car was not pulled up to the drive, and I passed this information along as well to prevent this from happening again in the future. We appreciate you choosing Sutherlin Nissan Mall of Ga and we look forward to seeing you next time. Take care! Emily Sutherlin Nissan ... read more
I had an oil change / rotation work done on Thursday. ...noticed a noise on Friday - called on Monday, had to wait till Wednesday to have it looked at. Once they looked at it I received a quote that was over 60% higher than recommended on web search, called local service center .... their price was comparable to what was listed in searches. When I went to retrieve my car I had to wait over 25mins for someone to find it and deliver to me.
Business response:
Greg, thank you again for taking the time to speak with me today! I hope I was able to turn around the experience you had during your last appointment. We appreciate your business and please don't hesitate to reach out to me if I can assist you with anything else. Take care and Happy New Year! Emily Sutherlin Nissan Mall of Ga
I went to make purchase of a Nissan Kick and chose to get a Nissan Rogue SL. I had financing but the car was well over value for that 2000 car with miles. It was 132% over and I this dealership opportunity to get me in this car but still over priced at 118%. So no deal, dissatisfied and alternative to a new car was not proposed. So i am visiting another dealership today for a new vehicle, 2023.
Business response:
Thank you for taking the time to leave us feedback on your recent visit to our sales department. We are sorry to hear that we were not able to find a vehicle in our inventory to fit your needs. Please give me a call if there is anything I can further assist you with. Take care! Emily Sutherlin Nissan Mall of Ga
Frequently asked questions about Sutherlin Nissan Mall of Georgia
How is Sutherlin Nissan Mall of Georgia rated?
Sutherlin Nissan Mall of Georgia has a 4.4 star rating with 10,488 reviews.
When is Sutherlin Nissan Mall of Georgia open?
Sutherlin Nissan Mall of Georgia is closed now. It will open at 9:00 a.m.