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Symphony Veterinary Center
- Veterinarians
- New York , NY
About this business
Location details
170 West 96th Street, New York , NY, 10025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | 9:30 a.m. to 3:00 p.m. |
This veterinary clinic has honestly really disappointed me lately. My cat was prescribed special food as she literally scratches her skin off due to allergies to regular food. In order to keep her on this diet that already costs me close to $100 a month they need to "view" her to renew it. I have called and explained I can't just bring her in for a quick look over as she is a rescue cat that has a traumatic past and will throw up and hide for days after leaving her home. I requested if we could please zoom if it's just a "vi... read more
Business response:
Dear Stacy, We are sorry to hear about your negative experience with Symphony Veterinary Center. We strive to provide quality care for all of our patients, and we apologize if we fell short in your case. We understand the importance of your cat's special diet and we apologize for any inconvenience caused, but we do require in-person visits for prescription renewals in accordance with veterinary regulations. We appreciate your offer to pay for any additional services needed, but unfortunately, this was not a matter of cost. ... read more
CONSUMERS BEWARE !!!! Ask for an itemized bill before handing your card over so you don't pay for unnecessary services as this place is MONEY DRIVEN. I've dealt with places like this before so I came in explaining exactly what service I wanted done and somehow they were still able to charge me for a whole bunch of unwarranted and unnecessary. Also if your dog needs shots or vaccines you can get them done for way cheaper then this place let me tell you I feel like I got scammed here. Not only that when I finally called a 3rd... read more
I really want to be fair and objective. The vets are nice but the way in which the clinic approaches care is 100% about the money first. Anytime I call in for just basic advice on my pet it's always about the money i.e booking an appointment first -- nothing can be done without this. I can literally call in and say hey my dog looked at me funny and they'll recommend an appointment. They will not recommend any over the counter treatments or any at home remedies first. I also find it strange that a doctor will never call me ... read more
Business response:
Brendan, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
The last time I visited before my dog died, the place had devolved. It was never really the same after Dr. Campbell left. There were a few good vets after her, but there was a lot of turnover, and no one seemed to stay long who was good. When my dog was in her final decline, after 18 years at the practice, they could not get her in, and I had to go to another vet entirely. I will not be bringing my new dog to this practice, particularly since I heard that they are no longer a local business, but owned by a corporation.
Business response:
K.a., we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one.
Never go here! I took my cat here a few years ago because she stopped eating and was vomiting. They did an x-ray and the doctor completely missed what was wrong. She was declining very fast and I had to bring her back in and I wanted answers. Dr. Campbell is the worst and said I may have to put my cat to sleep. Turns out she ate a toy and needed surgery right away. They told us they couldn't do surgery there. Luckily it was treatable and she got her surgery at Blue Pearl. I will never go back to Symphony Vet. They have no cl... read more
Please don't go here, the Vet here misdiagnosed my cat, told me my cat was 100% normal which was wrong, the blood test results cearly stated what was wrong, the Vet either never read the blood test or is that incompetent. Had to rush my cat to emergency and the Vet there confirmed he was misdiagosed here. Do not go here!! Also the receptionist is very rude, not worth it, I know it's easy to get here but it will cost your pets life and your wallet in the long run. Run!
Business response:
Hi Jen, we are so sorry to hear that your experience was not up to par. Our manager did reach out to you to discuss your concerns. Please give us a call at your convenience. We hope your cat is feeling better.
The level of service has declined tremendously over the years. I've been bringing my cat here for nearly 10 years. In recent years, I believe ownership has changed and customer service has declined. There is no consistency among the different vets. The front end staff are rude. I was told my cat needed surgery. I called in Nov and was told I was being put on a waiting list for January. Today I am being told that nothing is available until March. After coming to Symphony Vet for nearly 10 years (even after moving ... read more
We have been taking our pets to this place for more than 10 years. The incompetence and nonchalant attitudes never ceases to amaze me here. All this perception on how they care about your pets is nonsense. My cat needed a prescription diet from Chewy due to kidney issues. It had been a week and Symphony Vet had not yet send the prescription. When calling to following, I was told, "we'll get to it when we get to it". Really? Classy. Please don't pretend that you care about our pets or your customers when all we are to you are... read more
DO NOT GO HERE. NO COMPASION AT ALL. I called yesterday because it was time for my sweet angel to be put to rest. When I called the person who answered the phone told me they were too busy!!!!!! Wtf. Rude non caring jerks... DO NOT GO HERE. went in yesterday with my dog he hasnt been feeling well. I told the vet (found out she was just filling in for day) what was going on . She suggested blood work which I was fine with. I mentioned he had diarrhea. So we did the blood work and anal gland expression, i paid my bill a... read more
Frequently asked questions about Symphony Veterinary Center
How is Symphony Veterinary Center rated?
Symphony Veterinary Center has a 4.6 star rating with 780 reviews.
When is Symphony Veterinary Center open?
Symphony Veterinary Center is open now. It will close at 7:00 p.m.