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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter The apartment wasn't properly cleaned. I took pictures of the washroom with stuff between the washer and dryer. Trash and dirt on top of the hot water heater. My move in process was a hassle. I work graveyard shift and told them that I would be there to pick up my keys at 9am when they opened, I didn't get my keys until almost 10am. Then the keys that they gave me didn't work, so I had to walk back down 3 flights of steps, go back to office and tell them that the keys didn't work. This was very frustrating be... read more
Business response:
LaTangela, we do apologize for any inconvenience that you experienced. What you describe doesn't reflect our typical standards for a move-in-ready apartment home, and we appreciate the heads up about ensuring this doesn't happen for future residents. If any matters are unresolved, please reach out to our team at sierrafallmgr@tamresidential.com.
Verified Renter Bad communication changed my apartment at the last minute turned in an inventory sheet and they still haven’t came to fix what was on the sheet and I also put in a maintenance request that has yet to be completed
Business response:
Alvolyn, thank you for bringing these concerns to our attention. We strive to make the move-in process as convenient as possible and apologize for any miscommunication. Our maintenance team is typically quite responsive, and we are eager to address your maintenance needs. When you have a moment, please reach out to us at TownewestMgr@tamresidential.com so we can gather a few additional details.
Not worth the cost Apartments are over priced especially in relation to square footage and amenities (1 bedroom 1 bath same cost of a 2 bed 2.5 bath townhome with a parking spot), office staff unwilling to work with residents (not very knowledgeable and am positive won’t get any of my deposit back since a ton of issues will likely be found), office does not follow through (had a walk through with pictures in December to see about about moving to a bigger unit and never heard back regarding it. Also I had to go down to the of... read more
Business response:
We appreciate your candid feedback and are truly committed to creating a peaceful and welcoming home for all who live in our community. Your observations touch on several matters from apartment finishes to follow-through, and we would like the opportunity to speak with you in more detail. Peace of mind in the place you call home is a key part of a positive living experience, and your perspective helps highlight areas where we can continue to improve. Please reach out to our team at huecovalley@tamresidential.com so we can co... read more
Verified Renter Horrible management. !!!!!!!They say one thing in email and another in person. On top of that she has an ugly attitude……..there is always some type of miscommunication.
Business response:
Claudia, your peace of mind in your home is essential, and we hope to provide a lasting solution to your communication concerns. We would benefit from learning more about your experience so we may take the best course of action. When you have a moment, please do not hesitate to email us at oakforestmgr@tamresidential.com.
Verified Renter Roaches inside my apartment, and rusted pipes causing brown water to flow when turned on. Spider webs surround the outside of my front door which leads to insects attempting to enter.
Business response:
Kindred, thank you for trusting us with your concerns regarding home upkeep. We want to ensure your comfort is prioritized, and we welcome a follow-up conversation at oakforestmgr@tamresidential.com. We look forward to speaking more about your concerns and how we can elevate your experience.
Verified Renter Desiree and Kristin are AMAZING! I love the office staff. It is the management company who once again dragged their feet so residents were unable to enjoy the pool (4th out of the 5 summers I have been here. ) I moved here because of the pool… and almost every summer there is a problem that they wait UNTIL the summer to work on which leaves us unable to use the amenities promised at move in. AGAIN THE OFFICE STAFF AND MAINTENANCE STAFF ARE AMAZING! So if you want a usable pool go elsewhere. If you don't care ... read more
Business response:
Elaine, it is clear from your review that you care a lot about your experience, and we appreciate you lifting up Desiree, Kristin, and the maintenance team so kindly! Your feedback about the pool is well taken, and we recognize the impact of seasonal access. We hope the strengths you have found here, especially in the service from our team, continue to bring value to your time in the community. Thank you for your balanced and thoughtful words.
Verified Renter Place is nice, but I pay for parking, and in the three months I’ve lived here, I’ve had to report my spot being taken four times, and one of those four, the resident who had taken my spot was extremely hostile to me, and a friend I had with me. I emailed the office, to no response, and have since seen this same resident park their vehicle in numerous reserved spots, with their own verbal admission that they do not have a reserved spot of their own. The lack of response from management is a major red flag to m... read more
Business response:
Hailey, thank you so much for your feedback as a resident. Ensuring your comfort and well-being is a top priority, so please know we plan to thoroughly reevaluate our policies in this area. At your earliest convenience, please email us at encorecrossingmgr@tamresidential.com so we may gather more information and help you feel more at ease in our community.
Verified Renter Overall, not positive severe lack of communication from management staff rent is excessive for the amenities is provided. Pool is very rarely cleaned, even though they close it weekly for cleaning frequently there’s debris in the pool. My car was towed from a reserve spot that I pay for monthly. Maintenance issues are swept under the rug and take months to complete.
Business response:
Austin, it is essential to ensure your comfort, so we are troubled to learn about your many concerns. We will certainly look into your comments about our pool and parking, and we hope to learn more about your experience with our maintenance and general services. When you have a moment, please feel free to email us at encorecrossingmgr@tamresidential.com. It is our pleasure to assist.
Worst living experience ever Me and my husband have lived here 3 years. Ive rented over 5 different apartments and this is the worst living experience we both have ever had. Place is not kept up, office never answers the phone, and it will take months if u have any repairs.
Business response:
Thank you for being part of our community for the past three years. Your input about responsiveness and home care helps guide our efforts as we work to provide a more enjoyable living environment. We always aim to be accessible and attentive, and your review reminds us how valuable that consistency is for longtime residents. We would love the opportunity to reconnect at RanchoDeLunamgr@tamresidential.com and talk through any outstanding concerns. We look forward to hearing from you!
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 22,905 reviews.
When is TAM Residential open?
TAM Residential is closed now. It will open at 9:00 a.m.