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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Tax Rise Inc.Everything seemed fine up until now!I tried returning a call to a Tax Rise rep only to have the number cut off on me as though it were a non existing number!Also, the Tax Rise Contact Us page buffers for eternity, not allowing the use of it?!?I'm starting to wonder if I got scammed?!?
Business response:
Hello ****, I appreciate you reaching out and providing this feedback. I am sorry to hear that you had issues getting through to us. I do see that you spoke with your Case Manager on April 12th, but I will have him or a member of our team reach out to you today to make sure that we answer any questions you may have. Thank you
This company is a rip-off. I signed up with them last year at tax time. For the first time on life I owed IRS federal taxes amount of $4,500. And it's because my husband passed away and I didn't know that I should have had social security take out taxes. Yeah they seem very helpful and nice. At first. They need some money for this. They need some money for that. End up making payments to UCFS I have $104.83 for 24 months which he comes out to $2,515.92 half of what I owe the **** Now this year I've already found my 2023 taxe... read more
Business response:
Thank you for taking the time to reach out to us to provide details about your experience with our team so far. I want to apologize for the negative experience that you are outlining. I am going to submit a ticket to our ***************** team on your behalf to have a member of the team review your case in detail to identify any steps that could have been improved. We will reach out to you within ***** business hours to discuss further.
I am not satisfied at all, I was contacted on march 8th asking if I could pay, I could not, they said they would reach back out on the 28th of march, if Im not responding to these calls and or saying yes to confirm my payment, why did I NOT get a warning that it was still gonna with draw on April 8th. I was not made aware of that when I signed the contract, i was seriously under the impression I could put it off until I was ready. I am now OUT 500 dollars, which I had talked to ******* or Ani about and they had offered me 37... read more
Business response:
Hello *****, thank you for reaching out to voice your concerns. I am sorry for the confusion that took place regarding your billing and scheduled date. A member of our ***************** team will be reviewing your case in detail and following up with you within the next 48 business hours to see what steps we can take to rectify the situation.
Horrible customer service. Took Months and months for them to assign me a new caseworker after being told my previous one was no longer with the company. My returns had been signed and sent back but apparently lost - multiple times - and when I finally had a new case worker, they were condescending and again, lost my return. After signing it for the 3rd time, still had difficulty getting in touch with them. After finally completing that process 3 months later and still no word from them and told I was waiting for a new casew... read more
Business response:
Hello *******. Thank you for taking the time to provide us information about your experience. I am sorry to hear that you felt as though one of our Case Managers was condescending. Our goal is to provide quality customer service to all of our clients. I will follow up with our **************************** so that we can review the calls and provide and necessary coaching based on the outcome of our review. At this point it does look like you have a new Case Manager assigned who will be supporting you through the resolution.
Scam untruthful company I had an agreement from October 2023 and until today April 2 ***************************************************************************** the truth that I was never told before I signed the agreement, that I have to pay 60% of the service fees before they work on my case . I already pay over $4000 and nothing happened for 6 months I called for cancellation and refund and they said money is not refundable so pay and you are under their teeth they do what ever they want not care after you signed.
Business response:
I appreciate you taking the time to reach out and provide your feedback. I am sorry to hear that you feel as though expectations were not clearly set for you at the beginning of your process, we will make sure to review the calls that took place and provide appropriate coaching. After reviewing your case, it does look like work has been done (including onboarding, an assigned Case Manager, collecting financials for the Tax Professionals, and a review of your current situation). I do see that you already had contact with a me... read more
I was told that I would not have to pay IRS but would pay them $165.00 for 3 years.. The girl that was assigned to my case wanted me to apply for a loan but needed to be rejected for it I asked why cause none of this was to me. Then she said that they would put a lien on my house until 1932. I wanted to listen to the phone conversation with ******* that set up all this and I had a time to set up but they never did call me so we could listen to that phone call so I wrote them and told them I wanted my money back and I have st... read more
Business response:
Thank you for taking the time to reach out and share your experience. Our goal is to make sure all clients are satisfied with the service and fully understand all steps taken in their case to work towards the best resolution for their financial situation. I was able to locate your account and I will have a member of our **************************** reach out to you to review your case so we can further review any concerns or frustration you have experienced. Please be on the look out for communication from our team so we can... read more
This was the was not a good experience, even though I was filled with a lot of hope that my situation would be resolved in a manner that would be both affordable, stress-free, and quick. My initial conversation included all the words a customer needs to hear for the purpose of being lured in. It took almost a year to be resolved and when I received my resolution from Tax Rise, I learned that they basically did nothing for me. I still owed the same amount, my monthly payment was not something I could afford. I ended up having... read more
Business response:
Hello ******. I am sorry to hear that you did not get your desired outcome. We will review your interactions to ensure proper steps are taken to address any level wrong information or threatening remarks, as that goes against what we stand for.
I would give ZERO stars if I could. I called them and was considering them to assist in resolving my IRS tax issue. They refused to give me a fee and said I would need to pay a deposit to get started but would not give me a set amount or even an estimated amount. Since I only owed 5K, I decided i would settle with them myself which I did. Unfortunately, they continue to call me several times a day. I have blocked ********************************************************* from but they just keep coming. I have called them back... read more
Business response:
Hello *****. I am sorry to hear about the difficulty you have had with receiving communication after expressing your disinterest. Your experience is not what we hope for and we have a process in place to avoid this from happening. We will be following up with you via the email address on this review to confirm your contact information so that we can ensure it is accurately removed from our system.
Weve attempted to work with numerous s-called Tax Resolution ********************************** was they only one to actually help us.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,769 reviews.
When is TaxRise open?
TaxRise is open now. It will close at 5:00 p.m.