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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I contacted your service to stop wage garnishment and tax Lien and to advocate on my behalf for a reasonable settlement. To this day after paying a substantial fee I was still garnished and funds were removed from my bank account. I had to call and advocate for myself. I was lied to and my case was not a priority. To this date I am still being contacted by the *********************
Business response:
Hello ****. I apologize for the frustration you are experiencing. It looks like you have already had the chance to speak to a member of our client care team on 7/26/24 who was able to give you an update on the status of your case regarding this particular issue. Your case is currently being reviewed by management to identify the proper action that need to be taken in order to progress your case. As soon as we have an update for you we will be sure to reach out and keep you updated. I appreciate your patience.
I believe I talked with your agent about my tax problem. She went thru the program. I paid you 350 to do a background check. I then talked with your agent about the next steps. After talking to ****** I believe. We setup a program. After 2 hours of consideration I called her and canceled the program. 30 days or so later you called me to setup the program thru your agent. I told him that I canceled the program. He said ok and hung up the phone. Then your company went ahead and charged my account anyway. I disputed this paymen... read more
Business response:
Hello *****. I sincerely apologize for the misunderstanding regarding your cancellation request. I'm glad we had the opportunity to speak today and resolve this issue!
Horrible customer service. No help at all. I been trying to figure something on my own for months and the only thing this company tells me is sends me emails that are automatic that I need to upload documents and when I call to ask for help they act like I know everything and it should be easy
Business response:
Hello **************. I apologize for the automatic email responses you are getting and for any communication issues you are facing. It looks like your case manager tried to reach you on 6/24 and 7/19. I also see that a representative from our client care department was able to speak with you on 7/22 and informed you of the document that we need from you as well as informed your case manager that we will be waiting for that document so that we can progress your case.
i feel i was tricked into it, once in i had to continue or lose money, i never get emails back.
Business response:
Hello *******. I do apologize for any communication issues you have experience when trying to get in contact with us. It looks like we have finished your case and were able to get you on a resolution. I tried to reach you today to go over your questions and concerns but was unable to reach you. I also sent you an email so we can schedule a time to talk and go over your case. I look forward to speaking with you *******!
I am going to be totally honest. I have had second thoughts about my choice with Tax Rise. I am questioning their business practices. I submitted my tax information on 6/21/24 and was told it should take 1 to 2 weeks. I didnt hear anything until today 7/16/24-almost a month later. I was told my taxes were being audited to insure accuracy. I would have appreciated follow up on this process and without my having to chase down the Agents who had no problem making calls to me to offer these costly services. I was also told this ... read more
Business response:
Hello **************. I apologize for any communications troubles you have ran into with our company. We typically give that time frame to our clients because it takes time to prepare your taxes and gather your financials documentation in order to build out your financial profile so that we can accurately reflect your financial situation to the *** and determine your resolution eligibility. Dealing with the *** also takes a large amount of time as sometimes we are required to send them information whether it be your taxes or... read more
Absolutely horrible! Huge turnover, nothing they say is ever followed up on. I have been signed up for 6 months and have already made multiple payments and nothing has happened on there end. I have had 4 different case managers none of which knows whats going on. Definitely not what I was told, lied at the point of original sale and then I couldnt get in contact with my rep after two weeks. Just bad business overall. Find a better company. Dont use them!!!
Business response:
Hello ****. I am very sorry that you haven't had a satisfactory experience with our services thus far. I was able to locate your case and see that you were able to speak with your case manager on 7/15/24 and he was able to inform your that your tax returns were near completion and the next steps to that will be taken to get you on a resolution. We also still need you to send over the *** notice you mentioned so we can get it reviewed by the correct department.
They are a legitimate company, eventually always got back to me, lowered my tax bill by about $2000, and got a payment plan for me with the **** BUT on my very first phone call with them I revealed all my financial details and said I wasn't interested in a payment plan, only if I could be eligible for getting CNC (Currently Non Collectible) status, which I was assured I'd be eligible for. They collected an immediate payment of over $2000 to get started. Many months later (of repeating myself, repeatedly uploading my info to ... read more
Absolutely horrible experience. Taxrise charged me $6200 for their services and did not get any change in my tax debt. So basically now I just added $6200 to my tax debt. I have to make a 270 per month payment on the taxrise service and now another 450 per month to the **** They had me give them $250 for the investigation fee and then after they got that part done, I was told by Taxrise that my *** debt would go from $25,000 down to $10,000. I agreed to that and paid them the $6200 for their service. Two months later, I get ... read more
Business response:
Hello ****. I appreciate you taking the time to share your experience and am sorry you are unhappy with your resolution. I was able to locate your case and see that you were able to get in contact with a representative from our **************************** on 7/10/24. It looks like she was able to explain that the resolution we got for you changed as we got a better understanding of your financial situation. Specifically, we were under the impression that a lien would not benefit you when determining your resolution. Per you... read more
This company is the biggest scam. I went to them to resolve money I owed in taxes FIVE YEARS AGO and they still havent resolved the initial issue. Documents requested multiple times have been provided and still no resolution. The company should be shut down. They collect people who are already in a financial hardship and promise to help but the reality is they just keep you for future tax filings. They cannot keep employees and have zero structure. After calling for updates for weeks, youll get a response only for them to sa... read more
Business response:
Hello **************. I apologize if you are upset that we are requesting documents you had previously sent in. I was able to locate your case andI do see your case manager was able to respond to your email on 7/10/24 and explain the documents we need and why we are asking for them. The *** submission requires you to verify your financial standing currently. The documents we are requesting are needed to prove to the *** that no income has been generated this year and will help get you the best resolution possible.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,769 reviews.
When is TaxRise open?
TaxRise is closed now. It will open at 8:00 a.m.