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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They called me and told me there was important information about my account it was urgent to call him back, I call him back it says 0 wait time I wait for 20 minutes nobody comes on the line I call back they said 0 wait time I wait for another ************************************************************************************************************************************************************************ two neither one of them work this place is a joke
Business response:
Hello ***,Thank you for sharing your experience. It appears there may have been a system issue when you attempted to connect with us, and we apologize for any inconvenience this may have caused.I was able to locate your account, and I see that you've requested to have it placed on hold until a later date. When you're ready to resume, well be more than happy to assist you. In the meantime, if you run into any issues reaching us by phone, you're also welcome to contact us through our online chat or by emailing me directly at *... read more
These people took $500 from me and they didnt resolve anything. They tried to make get a 3100 loan. They dont explain all the details in the beginning. I been calling these people since last week about my refund and they keep giving me the run around. I advise no one not to fool with this company. They are not going to do anything for you. Its best to make a payment plan yourself with ***.
Business response:
Hello *****,Thank you for speaking with us today. We have successfully finalized your cancellation request. If you have any further questions please don't hesitate to get in touch with the representative you connected with today.
I have hired Tax Rise in April ************************************ which previous installment was high. The sales guy from Tax Rise told me that they would help me lower my tax debt. I gave them my full financial profile and paystubs etc. I met with the sales guy for 3 hours and he said due to financial hardship that the solution they would give me was non-collections. They had me do a $7K loan to sign up with monthly payments. The service document I originally signed up for was non-collections solution. The following week ... read more
Business response:
Hello ********,Thank you for taking the time to share your feedback. Your case has been forwarded to our **************************** for a thorough review.We understand there were questions regarding the difference between the initial expectations and the final resolution presented. In some instances, after a full review of a clients financial documents, adjustments are made to ensure the resolution aligns with *** and state guidelines, particularly regarding allowable expenses. Our goal is always to place clients in the be... read more
I initially spoke with ***** ***** at Tax Rise about our tax issue last week who set me up an appointment with ***** *****. I had to pay a $500 initial fee after which I was in contact with a ***** *****. After explaining my case on how the *** had already placed a levy on my pay, ***** stated that Tax Rise could negotiate to get my tax liability reduced to a manageable amount. He put me on hold and came back stating they could get my case started for $18k. I told him there was no way I could manage that since I already have... read more
Business response:
Hello ******,Thank you for sharing your feedback. We appreciate you taking the time to bring this matter to our attention. According to our records, during your most recent conversation with your case manager, ******, it appears the billing concern mentioned in your review was addressed and resolved.If there is anything that still needs to be reviewed or if you have any additional questions, please dont hesitate to reach out. Were here to help and want to ensure your experience moving forward is a positive one. If you still ... read more
I canceled my account with ********************** but I was still billed. When I reached out to them I was told someone will call me but no has contacted me. I will now have to pay the bank for a stop payment so I am not billed again. Tax Rise needs to improve on its cancelation process.
Business response:
Hello Kina and thank you for bringing this to our attention. Your case has been forwarded to our **************************** to finalize your request. A representative will be touch with you soon. We appreciate your patience and look forward to speaking with you soon!
Paid a total of $7,000 for a promise to decrease a lot of my IRS debt and Taxrise didnt do anything but take my money. My debt amount is still the same with a payment plan of $408 a month which I did my own plan before I reached out to them and it was $422 a month which I couldnt afford so I reached out to them for help. Huge mistake on my part. They told me I was approved for the hardship program then when I paid my balance of $6,300 off they called almost 2 weeks later and said I wasnt approved. Just took my money I borrow... read more
Business response:
Hello,Thank you for sharing your experience. Were truly sorry to hear that you feel this way. After reviewing your case, we understand your frustration regarding the outcome and how it compares to what you were hoping to achieve.Its important to clarify that our team worked to pursue the best resolution based on the documentation and qualifications provided at the time. That said, we would appreciate the opportunity to speak with you directly to review your file in full and see what additional options or support may be avail... read more
This is a scam do not use this company. They will take your money and do nothing for you. They put me on a payment plan with the *** which I was already on before asking them for support. Company has bad communication skills. Your better off talking to the *** yourself. An *** representative told me that on the b phone. After speaking with several other companies that's familiar with this business and the *** I was told I was scammed. I'm very disappointed.
Business response:
Hello ******* and thank you for your feedback. In order to answer all of your questions regarding your resolution we have opened ticket with our ***************************** Once they review your case in full a representative will attempt to reach you. We appreciate your patience and look forward to speaking with you.7/9/25 ****** Review ************** ******* ******* Resolution (Closed/Complete) This was a waste of money. Tax Rise put me on a payment plan with the *** which I was already on. This is a scam. Your better off... read more
I was trying to deal with a large tax issue. TaxRise was not able to decrease my tax debt in any way. TaxRise led me to believe that they could stop the penalties and interest on my tax debt. Because of this, I paid them $2300 to provide a payment plan and to stop all penalties and interest. I then found out that was incorrect. The *** was still charging penalties and interest. I spent one month trying to get a refund and was denied. TaxRise has offered to give me $300 as a goodwill gesture. They are keeping $2000 of my mone... read more
Business response:
Hello *****,Thank you for sharing your feedback. Since your review, we understand you were able to connect with our **************************** to discuss your concerns in more detail. During that conversation, we explained how the resolution you received was based on your current financial and compliance status, and was the best available option at the time.If your circumstances change in the future, please dont hesitate to reach out. Wed be happy to reassess your situation and explore other potential resolutions on your b... read more
I signed up to TaxRise in 2022, it is now 2025, no resolution has been made. I have experienced extremely long hold times, unaware case managers and additional fees. My case was neglected, I was continuously told we are waiting on the *** to respond. ***** ****** was my case manager, who was harder to reach than the ****** TaxRise has added an amount of stress to my life I cannot start to comprehend. I wouldn't advise using TaxRise
Business response:
Hello *********, and thank you for taking the time to share your feedback.After reviewing your case, we see that you were able to connect with your case manager to go over the status of your resolution. As mentioned, she will be following up with our Tax Professionals to re-verify your resolution status and will be in touch with you again. She has also provided you with her direct contact information for any follow-up.Should you have any additional feedback or would like further assistance at any time, please dont hesitate t... read more
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,928 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.