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TaxRise

4.6

About this business

Location details

19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.612,769 reviews
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slobodan g's profile image
slobodan g 
a year ago

So, I called yesterday out of desperation, I really need to get this resolved. i spoke to a gentleman that ensured i would have a resolution by the end of the week, made numerous innuendos to that effect. even after i asked for clarification on some of the items. here are some of the things i was misled on:At 0 points in the conversation was it clarified that the initial payment of 500$ was simply a retainer fee to take your case. I asked at least twice for clarification and and at no point was the billing clarified other th... read more

Business response:

Hello ****************, I'm glad we had the opportunity to speak and discuss your experience at TaxRise. Our goal is to ensure that all of our clients understand our process in finding them the best resolution possible and I apologize for the unsatisfactory experience you had. We take feedback from all of our clients very seriously so I thank you for taking the time to share yours. 

Jeff E's profile image
Jeff E 
a year ago

Contacted this company to help me with my $5000 *** debt. The first person I spoke to did everything in their power to convince me that they were not a scam and that they would be able to help me.THEY WASTED MY TIME AND MONEY. Do not, repeat, do NOT use TaxRise Inc.The negative reviews are legitimate. They promised me they would be able to reduce my tax debt and they did not. All they were able to do was put me on monthly payments with the **** which is something I couldve done on my own, without having to spend $1400 for **... read more

Daniel S's profile image
Daniel S 
a year ago

This company is a scam! I obtained Tax rise services at the end of last year in hopes that they would help me with my tax issues with the **** This was 6 to 8 months ago and they could not resolve anything, I had to constantly call them to get updates and it was always that they are reviewing. I had to pay them upfront so I had to use one of their assigned banking financial services to request loan to pay or their services and in that process take on more debt for me. Recently I was informed by my case manager (************)... read more

Business response:

Hello ******. Sorry to hear you had trouble reaching **. I do see that you were able to get in contact with a member of our quality assurance team and are working towards a solution to your concerns. I will be following up with you in the next 72 business hours to discuss your case and address any concerns you might still have. Thank you for your valuable feedback and I look forward to speaking with you. 

Marc C.'s profile image
Marc C. 
a year ago

During our initial interview they felt that the *** would lower our $23,000 tax bill. I finally received my social security disability after fighting the system for 6 years. The back pay for only 3 years was granted, and no one mentioned that the funds were taxabl. My VA disability is not taxable, so shame on me, it never crossed my min. Tax Rise took the case, and now we have paid thousands of dollars and the final resolution is, we still have to pay the 23. Tax Rise didn't fight, appeal or anythin. I feel that if you are r... read more

Business response:

Hi ****. I'm glad we were able to get in contact and discuss your experience at TaxRise and have the opportunity to shed some light on how we reached the resolution we did for you. Thank you for taking the time to speak with me, I appreciate all of the insightful feedback you provided during our discussion. 

J. M's profile image
J. M 
a year ago

If I could give them Zero stars, I would. Paint you a pretty picture of how they will help you. You are able to take a breath. Then they stick you in the back. Do NOT sign a blank payment agreement. Do NOT sign a power of attorney. They will do whatever they want. They will not try to get the debt reduced. They will not contact you before agreeing to a monthly payment. Said "you gave us power of attorney." So I guess that means you do not have a say. Its not like I didn't tell them numerous times how much we could pay each m... read more

Business response:

Hello **** I'm sorry to hear that you had this experience with us and felt we weren't communicative enough. We take all feedback very seriously. I would be more than happy to look into your case and address any concerns you have. Unfortunately I am unable to locate your case at this time. Please feel free contact us or email me directly at ************************************** so I can locate your case and reach out to you. Thank you and I look forward to hearing from you. 

Donald K's profile image
Donald K 
a year ago

This place is a scam. I started working with this company 3 years ago for my ***************************************** said that my tax debt has been lowered because of the "investigation" I needed to pay them a reduced amount plus fees for their investigation.it came to more than 2000. I was like great! Can you do something with my current tax filing? maybe you can save me there. So they increased my payment amount to them so they can complete my taxes for that year and take care of the debt . I hardly heard anything for qu... read more

Business response:

Hello ******************. Thank you for taking the time to speak with me and voice your concerns regarding your resolution. If you would like to take advantage of the other options I provided to you, we are happy to discuss this with you so please do not hesitate to contact us. Thank you again and I appreciate all of the feedback you provided. 

Hector S.'s profile image
Hector S. 
a year ago

Its unfortunate to say this but they were fast to collect all my money up front then they go dormant no calls no updates absolutely nothing its been approximately 5 months of them takin on my tax issues I supply them with all documents theyve ask my judgement still there and I wast told they would work on that immediately and to this day nothing absolutely nothing but taken my money $3,000 please find a true tax help company stay away from this company tax Rise inc 

Debbie W's profile image
Debbie W 
a year ago

Taxrise guaranteed that they would stop the *** from collecting a lump sum payment that was due right away and they would neg with them to lower my debt-they ask me for $375.00 and because I was in dire need I paid it, -I called the *** to confirm if they got in touch with them to stop the lump sum due date and they had not-I contacted Taxrise and they ask me for $2300.00 more-I informed them that they hadn't done anything-I requested a refund of the $375.00 that I spend and I still haven't heard anything from anyone-Taxrise... read more

Business response:

Hello ****** - thank you for sharing your experience. I am sorry to hear that there was miscommunication regarding our services and what our process is. I have a member of our team reviewing your case and cancellation request and they will be reaching out within 72 business hours to review further. 

Shanessa V's profile image
Shanessa V 
a year ago

They are a shame. Im paying them to represent me and the money Ive given them I couldve give to the *** all this time. They did not help me. They made agreement on my behalf to pay my tax bill and didnt geven tell me before agreeing to the amount and the total bill did not change at all. No fees were removed nor was the amount lowered which is something I couldve done myself. Im ****** off?? I will never recommend them to anyone I dont care how sorry they are. I havent seen any reviews of people who didnt get a better resolu... read more

Business response:

Hello Shanessa. I appreciate the detail on your review. I do see that a member of our ***************** team made an attempt to reach out to you today per your request but they were unable to reach you. We would like to review your case with you further and will make an additional attempt to reach out within 72 business hours. 

Frequently asked questions about TaxRise

How is TaxRise rated?

TaxRise has a 4.6 star rating with 12,769 reviews. 

When is TaxRise open?

TaxRise is open now. It will close at 5:00 p.m.