This profile has been claimed by the business owner or representative.
TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We started off well but the experience did not end well.It appears Taxrise never actually submitted my final paperwork regarding my settlement with the ****Now I have to redo the entire process AND pay another company to represent me. My $4,000.00 paid to Taxrise is gone and I have nothing to show for it except more interest and penalties owed to the ****
Business response:
Hello Mr.************. I apologize for any issues you are facing regarding the resolution we were able to get for you. I was able to locate your case and have opened a ticket with our ***************************** A member of our QA team will be in contact with you soon to discuss this matter and address it accordingly.
At first it was great, I was receiving consistent progress updates. However, for the past year Ive been getting inconsistent information and its taking multiple calls to get an update. My case is dragging on now for 3 years and at then of every year Ive been told more info is needed after being told months before that they have everything. Its very frustrating.
Business response:
Hello *****! I apologize for any communication issues you might have experienced and understand it can be frustrating. I was able to find your case and see you were able to speak with a representative in regards to an update on your case. I hope he was also able to provide some clarity on why we requested the documents that we are asking for. We want to make sure we represent your financial situation from every tax year we need to as accurately as possible when we negotiate your resolution with the IRS.
These reviews are fake! I saw how scammy this company was so I immediately canceled my relationship with them . Now Ive been waiting 2 weeks for a refund which they have refused to give me unless I issue them a bank statement! This is a scammy company with fake reviews trying to steal your money .
Business response:
Hello *******. I apologize for any delay in in processing your refund. I see that you were able to speak with a representative and she was able to explain the reason for the delay. Your refund has been processed and I tried to reach you today to provide you with the tracking number for your refund but was unable to. I will try again tomorrow. I look forward to speaking with you!
I am somewhat concerned about my case I've been paying since November 2023 and fail to see promising results
Business response:
Hello *****. I apologize if you feel the process is taking a while. I was able to locate your case and it is still in progress. I see you were able to speak with a representative from our client care team on 6/24/24 and they informed you of the documents we are still waiting for so we can progress your case. Case length varies on the clients unique financial situation and it can sometimes take months to gather the necessary documents and build out your financial profile so we can negotiate a resolution with the **** I unders... read more
These people say Im talking to handles my case when I fact Im not had me upload all my files didnt bother uploading to my paperwork was to communicate with irs by certain date didnt do that now Im in worse trouble with irs than before and now being passed around the whole office and am told I cant speak to the one whos actually doing my taxes Ive paid them close to a thousand dollars now and they have done nothing I hired them to do they said they have a resolution for me but has yet to contact IRS on my behalf
Business response:
Hello ****, I apologize for any issues you may have ran into when trying to reach your case manager. I tried to call you via the phone number we have on file but was unable to reach you. I will be sending you an email shortly that will contain my contact information. I'd love to set up a time to talk so we can go over any issues or troubles you may have ran into recently and look into finding a solution. I look forward to speaking with you!
Promises made never kept told me they were going to settle for $500. They did nothing of the sort. There was a lot of miscommunication and loss of paperwork on their part had to re-submit documents many times did not get callbacks when promised I was not happy with the service at all. I would not recommend these people to anyone..
Business response:
Hello *******. Thank you for taking the time to discuss your experience on our phone call today. I was able to review your case and we did complete all of the services we were contracted for. I apologize for any communication issues you encountered when working with us. We are always finding ways to improve our customer experience so your feedback is very valuable. If you want us to re-review your case we would be more than happy to so please don't hesitate to give us a call.
This company keeps robo calling me on different 949 area code. I asked to be put on a do not call list. They asked if I filled out a form, and I told them no, I did not. A call was coming in as I was asking to be put on the do not call list. I hope they listen this time.
Business response:
Hello *****. Sorry about that. It's likely our agents were trying to reach out to you to see if you qualified for the fresh start program. We understand you no longer wish to be contacted and as such we were able to add you to our do not call list last week. I apologize for the misunderstanding and wish you all the best.
I paid the initial fee and started making $450 payments per month made 4 payments and the had a work accident which put me out of work for the next 6 months to a year.So I called them and told them that I would not be able to continue there services.. do you know what they reply was too bad so sad no refunds! So they made a quick 1400 bucks off me I will throw them under the bus. Any chance I get
Business response:
Hello ************************. I attempted to call you via the phone number we have on file but was unable to reach you. I left you a voicemail and phone number to my direct line. I will be trying to reach you again tomorrow but feel free to reach out to me before then so we can go over your concerns either by my email or phone. I look forward to speaking with you!
Taxrise promised my assets would not be at risk of lien or seizure from IRS under their protection, that was a LIE. They promised to negotiate a ****************** free payment plan with IRS, that was a LIE. These people charged me $10,000 and did nothing but file my taxes. Strictly false promises and terrible customer service(especially once they got my money). Steer Clear!
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,769 reviews.
When is TaxRise open?
TaxRise is open now. It will close at 5:00 p.m.