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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They took my money and never helped me. Tried getting my money back and they wanted to close my account, which they did, and I got no money. Back. They did nothing and now I'm still dealing with the same issue. The perception they left me with was not good. I just wanted my money back so I could go somewhere else to get help.
This company scammed me into signing up. In the end, I now owe more than I did before hiring them.Initial screening: They say the call is being recorded, but I don't think it is. They quoted an "unconfirmed, but likely payoff amount of approximately $3000 according to their calculator. Financing "set-up": Once they give you a low quote, they send you to financing. Total cost was about $13000. Since I thought I'd be saving in forgiven back taxes (I had an extremely **********). Mathematically, I was tax debt for loan debt and... read more
Business response:
Hello *****,Thank you for your feedback and for bringing this matter to our attention. Your case is currently under review by our ****************************, as it was previously closed and completed in April 2024 following your conversation with our resolution specialist.Once our team has completed a full review, a representative will contact you to discuss possible next steps to address your feedback and answer any questions you have. We appreciate your patience as we work through this process and remain committed to add... read more
Please be careful on this company as soon as they get money, they don't care anymore.I am not happy with them. They don't do what they tell me they're going to do.
I wouldnt even **** them one star. This company is a fraud. They filed my taxes late without any of my business expenses didn't ask me for any extra information for my business expenses. So I filed a complaint with bbb, and tax rise answered with offering to pay the almost 2000 they caused me in late fees only if I withdrew my complaint. Instead of doing the right thing. I have to now pay to get them amended correctly. More money out of my pocket they caused me. They will also respond to these complaints pretending that they... read more
tax rise scammed me out of money based off misrepresentation of the services they would provide me. they took $366.00 from me then told me that I had to open a $5100 loan at $400 a month in order for them to assist me with my tax problems.
Business response:
Hello ******,Thank you for your review. After locating your case we can see you were able to connect with our representative on 7/30/25 and he was able to assist you with scheduling an appointment with a member of our ***************************** We look forward to connecting with you and discussing your feedback directly.
I was hung up onhe said I was being mean. What a complete softie. I did nothing to this man for him to hang up on me. I wanted to cancel because I read the reviews of people who are working hard just to get by and do things the right way and still get ducked in the bass. This guy is there to collect a check not help people. None of them. He started telling me about a kids place (Disneyland) and how they have bad reviews but people still go. Whoopdiduckingdoo!!! Kept telling me that we have helped ****** people with their tax... read more
Business response:
Hello, and thank you for your feedback.Were truly sorry to hear about your experience and appreciate you bringing it to our attention. We take all concerns seriously and expect every member of our team to communicate respectfully and professionally, even during difficult conversations. Your case has been cancelled as you requested. If there is any part of your cancellation or case status that remains unclear, or if you would like further assistance in addressing this situation, please dont hesitate to reach out to us directl... read more
What a ****. Told us they were going to do all of this negotiating on the call, and after we paid and waited months for a resolution, the only way we knew that anything was done was a notice from the *** staring we entered into a payment plan- FOR THE FULL AMOUNT. We had no say at that point, so we paid them thousands to do what we could have simply done ourselves in about 30 minutes on the phone with the ***. Now we are paying a huge amount to the *** AND the loan for their terrible service. STAY AWAY.
Business response:
Hello and thank you for your feedback.Please know that we strive to place all of our clients in the best resolution they qualify for based on IRS guidelines, which are determined by your income, expenses, and overall financial profile. We have forwarded your case to our **************************** for further review. A member of our team will be reaching out to discuss your case in more detail and explore what options may still be available.We appreciate your time and the opportunity to improve your experience with us.
I am a customer, but they lack communication. And they didn't even qualify my financial issues before they submitted my plan . I'm still waiting on an updated plan, but as of this point, I don't know if they would be worth it because there was very little communication from them; and very little collaboration on documentation, and very little discusssion on how we are suppose to meet the requirements. I honestly feel like I'm on my own on this. I would like more collaboriation and communication, and detailed instructions. I ... read more
Business response:
Hello *******,Thank you for sharing your feedback. We understand how important clear communication and collaboration are during this process.Weve located your case and see that you recently reconnected with your case manager to review your resolution status. Please know that we are working diligently to pursue the most favorable outcome for your situation. That said, we do rely on financial documentation and must adhere to *** guidelines, including what the *** considers allowable expenses, to move forward effectively.Your c... read more
Absolutely the worst! Everything from being on hold with their phone system all the way to the case managers. Their communication is absolutely horrible and have been trying to work with them to resolve an IRS issue with ZERO results. They claim to have a A+ rating with the BBB, but based on my claims and files, they have done NOTHING but take my money. I do NOT recommend this company to anyone who is dealing with an *** issue. I can easily provide a timeline as well as specific names that I have dealt with from TaxRise, bec... read more
Business response:
Hello,Thank you for bringing this to our attention.We understand how frustrating it can be when communication doesnt meet your needs.After locating your case, we see that you have connected with your case manager and have been in active communication regarding the status of your file. Please know your case manager is working closely with our team of tax professionals to ensure we pursue the best possible outcome on your behalf. We appreciate your patience and the opportunity to assist you further.Your feedback is important, ... read more
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,928 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.