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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They got $14000 & no results. It's been 3 years. They give us the eun around and keep asking for the same info ****** months. My 2022 tax return did not change. The are horrible. Scammers taking advantage of people in bad situations and they give no help or relieve. Don't do. Run. Write the irs yourself and make request.i would eate them a zero if it was an option.
Business response:
Thank you for your review, ******. Please know that I have escalated this to our quality assurance team who will reach out to you shortly.
Taxrise wouldn't refund me my $350.After 6 days of paying, I changed my mind and contacted a tax lawyer and wanted to cancel and get a refund.They said it's in the contract I signed to be charged for the first process Seems like a ripoff company and they take advantage of people who need help with their taxes.
Business response:
Thank you for your review, *****. We can't refund you for a service that was already completed.
I have felt bullied into proceeding with my case since day one, however I wanted to get the *** out of hair. I paid them **************************************** to be paying them more to proceed with the investigation portion of my case which they did not fully do cause I found out by myself I had already paid the *** already. Asked for my money back for unfulfilled work and they said the investigation process was done and I need to pay to continue. I sent emails and made phone calls to dispute with no resolution. My card t... read more
Business response:
Thank you for your review. I can confirm that you've received a refund for the money taken out of your bank account and we apologize for any inconveniences.
Went on a site that screens for eligibility. Taxrise reached out. They called me at least ***** times a day. I called back after I filed my delinquent tax years. I spoke with ************************* yesterday right around the close of business. She was super encouraging and very professional. I kept asking about the total I would expect to owe in fees to Taxrise. She said several times it depended on each person's situation. She said that I would need to pay $500.00 in installments if needed. I agreed since I figured I'd b... read more
Business response:
Thank you for your review and I apologize for any inconvenience we may have caused you. We will not ************* out to you per your request.
********************* misled me to believe that $500 was going to go towards a "Financial Plan" AND get a resolution.Which was not the case. In the contract it says they're going to charge you to 1. Pull your transcripts, 2. Gather your financial information, and then 3. TELL you your options.NOT "get a resolution". Do you see how this language is very careful and hidden?Because I didn't....... until I re read the contract. I messaged him, never got back to me.So I called AMEX to cancel the next payment and they did. Then th... read more
Business response:
Thank you for your review. We apologize for the disappointment and confusion this has created, as that's not the experience we want people to have. I will make sure someone from our quality assurance team will reach out to you as soon as possible.
Very courteous and professional. Answered all my questions and assisted me with all my needs.
Business response:
Thank you for your review, ****. We highly appreciate it.
They did not stop fees & did not stop interest. All they did was stop the *** from harassing ** endlessly. On top that, the $4k we had to pay them could've gone to the *** instead!? I don't know other services out there, but I do know these guys (who also go by ***************). DON'T DO IT! GO SOMEWHERE ELSE!!!
Business response:
Thank you for your review, ****. I'm sorry to hear that you were not satisfied with our services. I kindly ask you to click the link below to schedule an appointment with our quality assurance department who will be addressing your concerns. ***************************************************************************
Well, been having this company work on this for me for almost 15 months now. WOW!! Not good. They asked me for the SAME info that I had already given them like 3, maybe even 4 separate additional times throughout the last 12 months, and they were so slow in moving that by the time they got to "filing" it, or whatever it is that they do, the info I gave them last WOULD THEN BE OUTDATED SO THEY WOULD ASK ME FOR ANOTHER 3 MONTHS of "STATEMENTS". Super frustrating... As a result, my most recent correspondence with the *** now is... read more
Business response:
We apologize for the communication complications that you experienced and understand your frustration with the process duration. I have forwarded your concerns to our quality assurance department who will be reaching out to you within the next 72 hours. Please know that we're taking your concern serious and will be on top of it.
They didn't inform us they we don't need to pay IRS
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,773 reviews.
When is TaxRise open?
TaxRise is open now. It will close at 5:00 p.m.