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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wish I never knew this companies name. Felt pressure from this company to go into this. Not fully understanding what I was getting myself into. Now I'm paying money to a third party and drowning even more in financial ruin cause of this. I wasn't comfortable going into this and now I wish I never found this company. My name is ***************
Business response:
Thank you for your review, ******. I'm sorry to hear that you felt pressured in signing up for our services. This is the last thing we want you to feel. When our clients sign up with us we want them to feel relieved because we'll take care of the situation from this point on. I have forwarded your case to our quality assurance department and they'll be reaching out to you shortly.
I enlisted tax Rise to help me resolve some back taxes, I thought I owed around *****. After I paid them a deposit and agreed to pay **** on a monthly installment . I discovered I only owed *****. The 1st few months they communicated with me and asked for many documents. I made it very clear that I was enlisting them to either make the back taxes go away or reduce them, I didnt need help with an agreement with the **** This was during COVID and filled with financial uncertainty . I was told they were working on my case and i... read more
Business response:
Thank you for your review. We take feedback seriously and strive to provide the best service and results for our clients each and every time.Our goal is always to establish rapport with our clients so that they're kept up-to- date on their case so any questions or concerns can be addressed promptly. Please know that we have taken your concerns into account when evaluating our communication process moving forward.I have forwarded this to our client assurance team who will be reaching out to you shorty.
Was extremely excited after talking with the Taxrise representative and all the information that was passed on to me and how they were going to handle my case.That was my first and last time that I was excited about anything to do with this company. Over a dozen emails, over a half dozen phone calls, two sechuled appointments (that were never conducted, due to being canceled without my knowledge) and numerous promises to "Call Me" plus a charge of $7000, I contacted my financial institution and disputed the charges. My finan... read more
Business response:
Thank you for taking the time to share your experience with Taxrise. We understand how frustrating it must have been to feel that your experience didnt meet your expectations. Its our goal at Taxrise to provide reliable services and support, so we are sorry that your experience was not up to our usual standards of excellence. I have forwarded your case to our quality assurance department who will be reaching out to you shortly.
Unwilling to refund any portion of what I paid them because I had a way to take care of my tax liability on my own. Rude customer support when refund was discussed. I get it, they have a job too, but in a current financial struggle with paying them as it is, the disrespect I was shown is unacceptable by any stretch of the imagination. Uncooperative and disrespect all the way around.
Business response:
Thank you for your review, ******. I sincerely apologize if you experienced any kind of rudeness from our customer support. This is unacceptable and we will look further into this. Furthermore, your case has been submitted to our quality assurance team who will be reaching out to you shortly.
Untrustworthy business, they tell you 350 dollar deposit they will deal with IRS! They did nothing but steal 350 dollars and wanted **** more! Do not deal with these crooks!!!
Business response:
Thank you for your review, *******. The $350 was for the initial tax investigation that was communicated with you and you signed a service agreement for. The additional charge would've been for the resolution process, which was also explained to you. We did not steal $350 from you as the service you paid for has been completed. We're sorry if you experienced some miscommunciation, but we've send you all documents that have been signed by you, maybe this will help clear things up.
Bait and switch. After a consult instead of $350 - in order to settle the charges would be $6000. *********************** was condescending while trying to explain to me I had to pay the debt in full plus the money owed to them. I declined but if they would not have mislead and lied to me - I would not selected them
Business response:
Thank you for taking the time to share your experience with us. We apologize about the misunderstanding and that our service did not meet your expectations. We take customer feedback very seriously and therefore I have forwarded your case to our quality assurance department who will be reaching out to you shortly.
Do not allow them to cause you more problems,and get you more fees and penalties.
Business response:
Thank you for your review. We understand your concerns and take them very seriously. I can see that your concerns have already been address by our team and you received a refund. Nonetheless, I have forwarded your concerns to our quality assurance department and they'll be reaching out to you shortly.
Huge waste of time and money. DO NOT waste your money!!!! After paying $500 dollars for Discovery (requesting free tax returns from the ***** i was told that in order for them to help they needed an additional $2900.00. I was led to believe by the advertising and several discussions with reps that i could save enough to justify the $3400.00 expense. The result: My payments to the *** went from $ 200 a month to $248 a month without my approval and added 36 payments of $100 per month to finance the "additional" $2900.00. I req... read more
Business response:
Thank you for your review, *****. I'm sorry to hear that you were not satisfied with resolution we provided you with. First, I'd like to address the $500 you mentioned in regards to the tax investigation. We not only pull your tax returns, but we do a complete financial analyzes in order to match you with the best possible resolution for your case. I can also assure you that our tax professionals did get you the best resolution for your case. Nonetheless, I have forwarded your case to our quality assurance department who wil... read more
Scam they hacked my debit card and had all kind of charges on it
Business response:
Thank you ***** for your review. You've since spoke to our quality assurance department and were made aware that other charges have not come from us. We kindly ask you to take down this review as it is not accurate and the situation has been resolved.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,773 reviews.
When is TaxRise open?
TaxRise is open now. It will close at 5:00 p.m.