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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
He did a great job he answered all my questions again if I saw he need to be giving an a raise
Business response:
Thank you for your positive and kind words, *******. We highly appreciate it.
Horrible company, did not produce on a timely manner, so I stopped responding to them and now they have sent a big bill over to a collection company for a promise never fulfilled.
Business response:
Thank you for your review, ********. We apologice if it's been taking some time to get your resolution ready. We always try our best to finish a case in a timely manner, however, some cases are more complicated than others. I have forwarded your case to our quality assurance department and they'll be reaching out to you shortly.
This company has completely ignored every attempt I have had to contact them or to have someone contact me back about canceling my account with them. They try to hurry you into securing a credit card number so they can immediately draw from your account and when you want to cancel they do not respond to your cancellation and continue to withdraw from your bank account. There is no option to opt out of having them stop from pulling money from your accounts. ****** was handling my account and so far he has been the worst perso... read more
Business response:
Thank you for your review, ****. We apologize if your experience with us has not been what you expected. I'm happy to say though that your concerns have since then been addressed and taken care of.
I hired Taxrise to file an amended 2018 tax return. After speaking to ****** we decided to try and reduce my tax debt, at that time my debt was just over $8000. They put a hold on collection and then it took nearly two years to get the ammanded return filed. My tax debt steadily climbed, but they still said that had everything under control. I paid them $500 service fee and $2500 dollars to go towards the offer to pay and resolve my tax debt. The have since given the case to multiple case workers and each one said they would... read more
Business response:
We apologize for the difficulty you've experienced workign with us. Like you, we want to get this issue resolved as soon as possible. I have forwarded your case to our quality assurance department and they'll be reaching out to you shortly.
Not with tax rise as a whole, only Destiny. Disappointed with the resolutions team. Instead of me owing the *** 23k I'm gonna end up paying 30k. Tell me how tax rose helped me?
The company took too long to try and gather up information and kept taking my money while the *** was charging me per day!
Business response:
Thank you for your review, ******. I was able to pull up your case and can see that you've received a charge back of your payments and you're no longer a client with **. You already spoke with quality assurance and agreed to the cancellation. Nonetheless, I will have quality assurance reach out to you again to clear up any miscommunications.
If I could give negative stars I would!! Truly unprofessional !! I called multiple times !! I would leave messages with 3 different agents! No response!! I emailed numerous times again no response! In the end somehow I owed the *** more money than what my *** statements said!! Stay away if you want your taxes to rise!! Just like their company name says!! Also I shouldnt have to try and click a link to talk to someone! They should contact me!
Business response:
Thank you for your review, *******. I'm sorry to hear that you've experienced some communication issues with our team. Please know that I have forwarded your case to our quality assurance team and they'll be reaching out to you shortly.
I have been paying them ****** monthly forc2 yrs now and they redid my taxes, but with no change in the amount I owe the **** All that money I could have paid to the *** and reduced what I owe on my own. Now I am out double the money.
Business response:
Thank you for your review, ********. I'm sorry to hear that you're not happy with our services so far. Please know that we're still working on your case and we have not put you into a final resolution yet. I have forwarded your case to our quality assurance department and they'll be reaching out to you shortly.
Lot of extra texts saying to join after joining previously
Business response:
Thank you for your review. Unfortunately, we can't find you as a customer in our system under the name you provided here. I kindly ask you to reach out to our customer service directly in regards to this.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,773 reviews.
When is TaxRise open?
TaxRise is open now. It will close at 5:00 p.m.