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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
WORST EXPERIENCE! DO NOT BUY FROM THEM! Bought a truck and the next day things were going wrong and they told us to bring it in and they would “take care of it”. Only to find “take care of it” meant we would pay for diagnostics of the problem and pay to fix the problem. Promised to align the truck in writing then didn’t even do that. Told many lies and because we didn’t have the “lies” in writing it was just too bad and our problem to deal with. Yes we declined the extended warranty; but were told if anything happened within... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
Wow…..dishonestly at its finest. Our salesman, Les, explained their MSRP markup policy on a new Rogue and we agreed on a $4,000 trade-in plus a new graduate discount of $500. In financing we asked for a breakdown/printout of the pricing TWICE. When we finally got them to show us their breakdown the trade-in was $3,000 and no new college graduate discount was applied. Quite an experience for a first time car buyer and college graduate. When called out on their attempted theft of $1,500 the finance man fled, the salesman disap... read more
Business response:
Hello, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
Absolutely the worst car buying experience in my life. I’m very unhappy they tacked on $5000 to the car price saying it was for dealer add ons which were tint, wheel locks, pinstripe and door guards. They tried to pass off these things as done, but the pinstripe and door guards were not on my car. Then they tried to says the price increase was actually for market adjustment and said they always go over that with customers and explain they are increasing the price from sticker price. They absolutely never mentioned this to me... read more
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
I wanted to mention that QB surpass expectations for POOR customer service. I mentioned the car had a few issues, and he said "I will take care of them", but he didn't. The tint was coming off the windows and he said "We have a professional tint window guy onsite that will take care of it", and absolutely nothing was done. Also, he promised to get me another key for my truck, BUT, not only, I have to drive 38 miles each way, but also I MUST go ONLY on Wednesdays between 9:00 and 10:00 am. And if the guy is sick, or decides n... read more
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
I would NOT even give a 1/16 star rating! THIS DEALERSHIP IS A SCAM!!!!!!!! I went on Wednesday to test drive 2018 Frontier, and everything went really well. No issues, and I really liked the car. QB my salesperson was really helpful, UNTIL I visited Isaias or whatever his name is in the financing office. He tried to fool me by adding 6 more months to my contract for absolutely no reason. He said that the system didn't allow him to add the 60 months, when I was ALREADY APPROVED for. HE IS A SNAKE!!!!! He insisted to take the... read more
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
I’d give half a star if I could. I am deeply disappointed by my experience with Texas Nissan in Grapevine. They are exactly why car dealerships have the reputation they do. First, there are bogus “non-negotiable” restoration fees tacked on to the advertised price of the car. I was upfront and honest from the get-go and got nothing but smoke and mirrors in return. Isaiah in the finance department was snakey. I asked questions on every document I was asked to sign, was thorough in reading, (ya know, because this is a big decis... read more
Business response:
Hello McKenna, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
Unethical Dealer. Avoid at all costs. Dealer charges thousands in "safety reconditioning fees" on used vehicles. This is a lie. When a safety defect was pointed out on the vehicle, the dealer attempted to strong arm me during negotiations by increasing the price of the vehicle. Charging %15 in fees on top of the increasing the asking price for a service that does not exist is clearly deceptive and unethical.
Business response:
Thank you for your detailed feedback. Customer service and transparency are extremely important to us. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
I gave it two stars because the salesman was nice enough. The pictures on the internet didn’t show the many flaws this vehicle had. It was for my husbands company. He has a new salesman that needs a vehicle. This truck we looked at was missing a tailgate, missing all of the seat controls/handles and wires were hanging out from under the dashboard. I get that the price was cheap, but they should’ve put pictures of the issues. Then, we wouldn’t have wasted our time driving an hour. We found a truck newer year and lower miles f... read more
Business response:
Ashlee, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
Texas Nissan of Grapvine services department a scam/fraud . Literally shady people working.. I had bought their oil change special buy 5 and get 2 free. after 2 oils changes, they have cancelled rest of the oil changes and come up with the excuse that I had to sign contract. When I asked them why after 2 changes I had to sign contract they had no answer. When I spoke to the supervisor, he was no different than his sales rep. If I had seen reviews I would not have gone there.
Business response:
Farhan, thank you for taking the time to speak with Mark Topham about your concerns. If we may be of any further assistance, please reach out to Mark once more at 817-380-3928 or Mtopham@vtaig.com.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,531 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.