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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Terrible rip-off.On the Texas Nissan of Grapevine Terrible rip-off. On the Texas Nissan of Grapevine website, they state "Remember, the price you see online is the price you'll pay when you visit us in person - you can count on it!" That is a lie. $1,341.00 was added to the $9,000.00 advertised price of our used car for an "160-something-point" inspection (called "Dealer-Added Accessories: Reconditioning" on our invoice). We found out after several weeks of getting the runaround from our sales guy that this inspection was ne... read more
Business response:
Hello H., and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
Scheduled a test drive but was sold the day before. Drove an hour. Test drive was confirmed. "Upfront" price will add 1400 for reconditioning. Price advertised will go up.
Business response:
We apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
The service advisor had issues getting everything done because he kept forgetting what was requested, what should have been a fairly quick visit took half a day. I was charged for a new key plus programming but again he forgot to get the key and have the work done. I used to go out of my way to get service here but things have gone seriously down hill. There are too many options so I doubt I’ll be back here.
Business response:
Dan, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Mark Topham at 817-380-3928 or Mtopham@vtaig.com to discuss this further.
Very bad experience. I don’t want to go over every single detail but a few items. 1. I spent 7 hours and half to buy my vehicle. 2. When I went to finance I declined the extended warranty because it was over priced he said if you don’t buy the warranty we will go up on the car price. 3. Middle row of seat. All need to be fixed and I requested that before I bought and they said yes we will order the piece and you can come back and will get fixed ... that was a lie .. they order hook and loop tape and they hand it to me and th... read more
Business response:
Mohammad, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
Things started great. We had an honest conversation with the sales guy and didn't think we could make it work. I expressed some safety needs to the gentleman. Next day my wife made the deal but unfortunately this is where it went downhill. After accepting down payment 2 sales guys lied to my wife and then tried to sell the car after she had money down on it. Manager stepped in and finished things. When she brought it to me, front lights still didn't work, broken glass all throughout under back seat. And they tried to charge ... read more
Business response:
Thank you for your feedback. We never want a customer to feel ignored while reaching out to us. We would like to speak with you about earning back your trust. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
Came in to Texas Nissan of Grapevine to buy a Maxima. Everything the car salesman did was excellent. When I went in to do financing the gentleman that did the financing for me, asked if I was interested in an extended warranty and i was interested in extending my warranty to 100k. He also asked if I was interested in a maintenance plan which I was on the fence about and the gentleman could see that. Next, he stated that if I purchase the maintenance plan all I would be responsible for would be tires, he even went as far as s... read more
Business response:
Andrew, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
This dealership is a scam. Literally shady people working here. They added on a warranty that I never asked for or would be told I was receiving. They never even gave me the paperwork on said warranty I bought (which again they just put it on there without telling me) the car was listed sticker for 14k they took out 25k through a loan in my name when they said they would take it out for $15,200 (by the time tax title and license was factored in) with that being said I also put 5k down in cash so they basically just pocket my... read more
Business response:
Jennifer, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
If I had seen this site I would not have gone there. The worst experience I've had with a dealership. I've been with Nissan for over 12 years and never had an issue. Customer service is the worst. The information they give you is different from Nissan Corporation.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
Just bought a used car there a month ago. Salesman was ok, generic conversation. When it came time to negotiate the sales manager was deceptive and did not tell the truth as we found out while in finance. Almost walked out in finance but they were able to give us what we were looking for. Another issue is finance never gave us all the paperwork we signed and can not get them on the phone. We had an extended warranty we bought and they can’t get us the contract. Still working to get it a month later. Every time I call recepti... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,536 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open tomorrow at 7:00 a.m.