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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Tires were feathering, split
Business response:
Thank you for bringing this important issue to our attention. We take concerns about tire safety very seriously, and we regret learning that you encountered feathering and splitting. Your vehicle's safety is our top priority, and we want to ensure that we address this matter fully. To discuss your experience in detail and explore the best solutions, we encourage you to contact our General Manager, Neal Asaad, at 817-329-5949. He will be happy to assist you and ensure that your concerns are resolved promptly. Thank you for re... read more
Took longer than estimated. I had to go hunt down service person to get car. Could not pay with cash, check or credit card without service charge. No notice of additional service charge. No detail inspection report (last 3 times I was there). No car wash as used to have. No driver to go home. Service fallen off, cost high & won't take cash & had to pay fee to use credit card. I don't do business with business that don't disclose additional fees. Doubt I will go back.
Business response:
We sincerely apologize for your recent experience at our dealership, and we appreciate you taking the time to provide your feedback. It is concerning to hear that your service took longer than estimated and that you encountered several issues, including difficulties with payment options and a lack of the detailed inspection report and complimentary car wash. We understand how frustrating it can be when expectations are not met, especially in terms of transparency regarding fees. It is our commitment to provide clear communic... read more
My experience at Grapevine Toyota was disappointing. The service wasn't greatmy car was there all day, and I had to chase them down to find out when it would be ready. There was no proactive communication. To make matters worse, I was told I had to pay in cash or face an additional fee for using my credit card. This isn't standard practice at other dealerships, and it wasn't the case the last time I had my vehicle serviced at Grapevine Toyota.
Business response:
We understand how frustrating it can be when communication isn't clear and timely, especially regarding service expectations and payment methods. We strive to keep our customers informed throughout the service process, and we're sorry to hear that this wasn't your experience. Regarding the payment policy, we appreciate you bringing it to our attention, as we are continuously reviewing our practices to ensure they align with customer convenience. If you would like to discuss your concerns further, please don't hesitate to rea... read more
I took my vehicle to the shop under a Goodwill claim under ally warranty since my warranty had already ended. It was very obvious what was wrong with my vehicle that the front right was completely out, but the left side strut needed to be replaced also. The warranty company had already said that they will cover both strut. Well Texas Toyota Grapevine only replaced the right side told me that they replaced a boot with that and there is nothing wrong with the left side when I got my vehicle home they had been to squealer on my... read more
Business response:
Thank you for taking the time to share your detailed experience with us. Please accept our sincerest apologies for the frustration and inconvenience you've encountered. We understand how disappointing it must have been to deal with these ongoing issues and miscommunications, especially when your time and trust are so valuable. To ensure that your concerns are properly addressed and resolved, we encourage you to reach out to our General Manager, Neal Asaad, at 817-329-5949. Neal is committed to making things right and working... read more
Very bad service and the treatment was a bit unpleasant, very bad information about the cars for sale.
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you had during your visit. It's concerning to hear that you did not receive the level of service we aim to provide, especially regarding the information about our vehicles for sale. Your experience is important to us, and we would like the opportunity to address your concerns directly. We encourage you to contact our General Manager, Neal Asaad, at 817-329-5949. Neal is committed to ensuring that our customers receive the best c... read more
Just not a good place in general
Business response:
We're sorry to hear about your experience. To address your concerns and ensure we improve, please contact General Manager, Neal Asaad, at 817-329-5949. He will be happy to assist you further. Thank you for bringing this to our attention.
It took 2 hours for an oil change and fix nail in a tire.
Business response:
Thank you for your review. We apologize for the extended wait time during your visit. Your feedback is important, and we strive to improve our service efficiency. Please feel free to reach out to General Manager, Neal Asaad, at 817-329-5949, if there is anything we can do to address your concerns or if you need further assistance. Thank you for your patience.
Its a very bad car . Its only been 6 days of buying that car and now it has soo many problems with tires and axle. The car is literally shaking while driving
Business response:
Thank you for your feedback. We're sorry to hear about the issues you're experiencing with your vehicle so soon after purchase. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
I was told a credit card charge would be added to my card after the service was done. This store policy was implemented while my car was being repaired. Also I was missing two tire caps.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit. We would like the opportunity to make this right. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly and work toward a resolution. Your satisfaction is important to us, and we appreciate the chance to regain your trust.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,018 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open at 7:00 a.m.