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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
This dealership's service and sales departments are equally terrible. Will not return.
Business response:
Thank you for your feedback. We apologize for your disappointing experience with both our service and sales departments. We strive to provide excellent customer service and clearly fell short during your visit. Please reach out to our General Manager, Neal Asaad, at 817-329-5949, so we can address your concerns and work towards a resolution. Your satisfaction is very important to us, and we hope to have the opportunity to make things right.
Too slow service. Simple oil changes took more than 3 hours
Business response:
Thank you for your feedback. We sincerely apologize for the delay in your service. We understand your frustration, especially for a simple oil change. We take your concerns seriously and would appreciate the opportunity to discuss your experience further to ensure we improve moving forward. Please feel free to reach out to our General Manager, Neal Asaad, at 817-329-5949. We value your time and hope to have the chance to make things right.
Not a great experience. Took several hours and there were several extra costs added.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the delays and any additional costs that were added to your experience. We strive to provide a smooth and transparent process for all our customers, and we're sorry we fell short in your case. Please reach out to our General Manager, Neal Asaad, at 817-329-5949, so we can address your concerns directly and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Hidden frame damage. Listen the vehicle for sale after I traded it back in.
Business response:
Thank you for bringing this to our attention. We take concerns about vehicle condition and transparency very seriously, and we sincerely apologize for any frustration or disappointment you've experienced. Ensuring our customers' trust is a top priority. We want to investigate this matter thoroughly and address your concerns directly. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can gather more details and work toward a resolution. Your feedback is important to us, and we appreciate the opportunity to... read more
When I bought Grapevine Toyota seller said that we will get free to change oil, car check but they cheated. We had to paid.
Business response:
We sincerely apologize for the experience you had and understand your frustration. This is certainly not the level of service we strive to provide. If there was any misunderstanding regarding your free oil changes and car check, we would like to clarify and resolve this issue for you. Please contact our General Manager, Neal Asaad, at 817-329-5949, and we will do everything we can to address your concerns and make things right. Thank you for bringing this to our attention.
Worst experience. The service advisors was not helpful.
Business response:
We're sorry to hear about your disappointing experience with our service advisors. We strive to provide helpful and supportive service to all of our customers, and it's concerning to hear that we fell short in your case. We would appreciate the opportunity to resolve this for you. Please contact our General Manager, Neal Asaad, at 817-329-5949. Thank you for your feedbackit helps us improve.
Sales agent process was excellent. Signing process with finance terrible negative 5 stars
Business response:
Thank you for sharing your feedback with us. We're glad to hear that your experience with our sales agent was positive, but we're sorry to learn that the financing process did not meet your expectations. We take your concerns seriously, and we'd like to make things right. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can better understand your experience and address any issues you encountered. Your satisfaction is our priority, and we appreciate the opportunity to resolve this matter.
It was horrible. They didn't put any windshield wiper fluid. The tires were left low on air.
Business response:
We apologize for the experience you had during your visit. It's unacceptable that your windshield wiper fluid was not filled and that the tires were left low on air. We take these concerns seriously, and we want to ensure they are addressed immediately. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can resolve this to your satisfaction. Thank you for bringing this to our attention, and we look forward to making things right.
Un professional, be careful they will scam you, scan and take a picture of display information on the window of the car. The manager came to as with different price, $4000 more. After we confront them he said was a mistake. They will enter fees like " repairs ", if you put the car for sale the price should be included. I have reported to BBB.
Business response:
We sincerely apologize for the experience you had. This is not the level of service we strive to provide, and we understand your frustration. Please contact our General Manager, Neal Asaad, at 817-329-5949, so we can address your concerns directly and work towards a resolution. Thank you for bringing this matter to our attention.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,018 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.