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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Poor communication poor service
Business response:
We sincerely apologize for your experience and appreciate you bringing this to our attention. Clear communication and quality service are our top priorities, and it's disappointing to hear we fell short. We would like the opportunity to address your concerns directly. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can work towards resolving this for you. Thank you for your feedback, and we hope to hear from you soon.
When I pickup my car was with oil in my windshield, hood and bumper,
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with your vehicle's condition upon pickup. This is not the level of service we strive for. To address this issue and ensure your concerns are properly handled, please contact our General Manager, Neal Asaad, at 817-329-5949. We appreciate your feedback and are committed to making things right.
Left oil on bottom of vehicle, said it was probably a bad oring from oil filter. I did my own inspection of the vehicle and verified no oil was leaking from the oil drain plug or filter. It was clear they didn't clean up after them self's and didn't want to admit it. Not bringing my vehicle to get serviced here even if it's free!
Business response:
We sincerely apologize for your experience and understand your frustration. We strive for high standards in our service, and it's clear we fell short in this instance. Please reach out to our General Manager, Neal Asaad, at 817-329-5949. He would like to address your concerns directly and work towards a resolution. Thank you for bringing this to our attention.
Way over priced had to call get info diff person
Business response:
Thank you for your feedback. We're sorry to hear that you found our pricing to be higher than expected and that you had to reach out for information. We value your concerns and would like to address them directly. Please contact our General Manager, Neal Asaad, at 817-329-5949. He will be glad to assist you and ensure you have a better experience in the future. Thank you for bringing this to our attention!
I schedule an appointment in advance. I drive 30 minutes from East Dallas. And for an oil change, I once again wait nearly 3 hours in addition to the 30 minute each way commute. What's the point of making and scheduling an appointment? Very, very, very frustrating.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your recent visit. Waiting for an extended period, especially after scheduling an appointment, is understandably frustrating, and we appreciate your patience. We want to address this issue and ensure it doesn't happen again. Please reach out to our General Manager, Neal Asaad, at 817-329-5949. He would be happy to discuss your concerns and work towards a resolution. Thank you for bringing this to our attention, and we... read more
THE worst experience in a dealership. Absolutely NEVER going back.
Business response:
We're truly sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we want to address your concerns directly. Please reach out to our General Manager, Neal Asaad, at 817-329-5949. We appreciate your feedback and hope to have the opportunity to resolve this for you. Thank you for bringing this to our attention.
NASTY SERVICE REMOV DAVID FRAGA AND HIS SON THEY NOT GIVE A GOOD SERVICE BAD EXPERIENCE
Business response:
We sincerely apologize for the negative experience you had and the service issues you encountered. We take feedback like yours very seriously and want to ensure that your concerns are addressed. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can discuss the situation in detail and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Malísimo me recomendaron un servicio y se descompuso por el servicio que le hicieron y tuve que pagar mucho dinero
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the service you received. We understand how upsetting it can be when a recommended service does not meet expectations and results in additional expenses. We want to understand the situation better. Please contact our General Manager, Neal Asaad, at 817-329-5949. Neal is committed to addressing your concerns and working with you to find a satisfactory resolution. Thank you for bringing this to our attention. W... read more
After making an appointment , my Mitsubishi Truck was kept without a diagnosis for 5 days then I was told they knew what was wrong, but could not purchase the part so I had to have it towed to another auto repair shop at my expense and paid for a rental car for 5 days and 2 more days while new shop diagnosed different problem than was quoted. Agent was kind and empathic but out come was unsatisfactory!
Business response:
Thank you for taking the time to share your experience with us. We are unable to find any record of your visit in our database, so it may be possible that you have us confused with another dealership. We recommend that you reach out to the dealership that you did visit directly to address your concerns, but if we may be of any assistance, please reach out to our General Manager, Neal Asaad, at 817-329-5949. Thank you.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,018 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open at 7:00 a.m.