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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I live 2 hours away from the dealership they kept trying to get me to bring my trade in that day when I told them I would have it with me next week. They wouldn't use my credit union made me use theirs and now it's been 3 weeks and my trade in still is not paid off but they had it for sale 2 days after traded it in. I sent them very detailed pics of my trade and told them the windshield was cracked, while looking at a second car the salesman said they didn't know the windshield was cracked
Business response:
Thank you for sharing your experience with us. We apologize for the inconvenience and frustration you've encountered, especially given the distance you traveled to work with us. This is not the level of service we strive to provide. To ensure your concerns are promptly addressed, please contact our General Manager, Neal Asaad, at 817-329-5949. Neal will personally assist you in resolving the issue with your trade-in and any other concerns you may have. We appreciate your patience and the opportunity to make things right.
They sold a Toyota Camry on two customers I'm was one of them. Will never go back.
Business response:
We're truly sorry to hear about the issue you experienced. It's important to us that we address this situation promptly. Please contact Neal Asaad, our General Manager, at 817-329-5949. He will be able to review your experience and work towards a resolution. Thank you for bringing this to our attention.
Very bad charged for work on the car I just bought and hadn't paid the first car note oil was not changed and did not get a car wash or detailed and didn't get any of the maintenance that they said they done
Business response:
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how disappointing it must be. We take situations like this very seriously and would like the opportunity to make things right. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly and ensure that your experience moving forward meets the high standards we aim to provide. We appreciate your business and hope to resolve this to your satisfaction.
After the service, my side power doors failed and I had to bring my car in twice for it to be looked at. No one took any responsibility as the doors were fully functional before bring in the vehicle for maintenance.
Business response:
We're sorry to hear about the issues you've experienced with your side power doors and understand your frustration. It's important to us that all concerns are addressed promptly and effectively. To discuss this matter further and find a resolution, please reach out to our General Manager, Neal Asaad, at 817-329-5949. We appreciate your feedback and are committed to ensuring your satisfaction.
horrible very bad service. They recommend a service and it breaks down after they did the service and made me pay a lot of money
Business response:
We are sorry to hear about your negative experience. It's unacceptable for a service recommendation to result in further issues, and it's important to us that we address these concerns properly. Please contact Neal Asaad, our General Manager, at 817-329-5949. He will be able to assist you in resolving this matter and ensure that your concerns are addressed. Thank you for bringing this to our attention.
Wait time is too high. For regular oil change is too much
Business response:
Thank you for your feedback. We apologize for the long wait time you experienced during your recent visit for an oil change. We understand how valuable your time is, and we're sorry that we did not meet your expectations in this instance. To address this concern and ensure we improve our service, please contact our General Manager, Neal Asaad, at 817-329-5949. Neal is committed to making sure our customers receive efficient and timely service, and he will be able to assist you directly. We appreciate your patience and hope t... read more
Terrible we went to go trade our vehicle down in ft worth toyota because of maintenance department and theyre outrageous price for service.
Business response:
Thank you for sharing your feedback. We're sorry to hear about your negative experience with our maintenance department and the pricing of our services. This is not the experience we strive to provide for our customers. To address your concerns and discuss your experience in more detail, please contact our General Manager, Neal Asaad, at 817-329-5949. Neal is dedicated to ensuring our customers receive fair and quality service, and he will work with you to resolve any issues. We appreciate your feedback and hope to have the ... read more
No courtesy vehicles available during service. Poor attitudes by service reps. And, car wasn't even washed while being serviced. I won't be going back to this dealership for service.
Business response:
Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced during your recent visit. It's disappointing to hear that we didn't meet your expectations regarding courtesy vehicles and service quality. We strive to provide excellent service and it's clear we fell short this time. The lack of communication and attention to detail, such as not washing your car, is not reflective of our standards. Your experience is important to us, and we would like the opportunity to address your con... read more
I was going to look at it and they sold it before I got there. So sad.
Business response:
Thank you for sharing your feedback with us. We apologize for any inconvenience or disappointment caused by the recent experience you described. We strive to provide exceptional service to all our customers, and we regret that we did not meet your expectations on this occasion. We understand your frustration regarding the vehicle being sold before your scheduled visit. We sincerely apologize for any inconvenience this may have caused you. We aim to maintain clear communication and ensure that our inventory availability is ac... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,018 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open at 7:00 a.m.