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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
One service item was done that I didn't want. Great. And 3 1/2 hours listening to 2 sound systems playing in the same space. Disco and 90s music simultaneously, awesome. And your toilets are leaking.
Waited over 2.5 hours, poor service no sense or urgency.
I came in with a tire slowly leaking air. After 3.5 hours they came back to me and said it was leaking air from a location that couldn't be repaired. The didn't process my tire warranty, didn't tell me how long it would take to get a new one, and then tried to sell me four new tires (or three if the one eventually was covered under warranty. Ugh! I would have gone to a tire shop but I have the Toyota Care Wheel and Tire warranty. What a waste of time! I took the vehicle to Toyota of Irving and had it all handled in one quick... read more
Business response:
Thank you for sharing your experience. We strive to provide efficient service and clearly communicate with our customers. Please contact our General Manager, Neal Asaad, at 817-329-5949. Your feedback is valuable, and we will use it to improve our processes moving forward.
They forgot to put the undercarriage plate back on after the oil change. Needed to go back and get that put back and they lost one of the two screws.
Business response:
Thank you for your feedback regarding your recent experience with us. We understand how important it is for every detail to be attended to, especially following a service. We appreciate you bringing this to our attention and apologize for any inconvenience caused. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns further. Your satisfaction is important to us, and we want to ensure we resolve this matter for you.
The focus on upselling has deteriorated my trust in them.
Business response:
Thank you for sharing your feedback with us. We understand that trust is essential in our relationship with our customers, and we take your concerns seriously. Our goal is to provide a positive experience for every visitor, and we appreciate your insights regarding our recommendations of additional services. To discuss this matter further, please reach out to our General Manager, Neal Asaad, at 817-329-5949. We are here to listen and ensure your experience meets your expectations.
Very bad salesperson. Never has salesperson personality. Not welcoming, wish not to buy from this dealership if did not like the car.
Business response:
Thank you for sharing your feedback with us. We strive to provide a welcoming and positive experience for all our customers, and we regret that we fell short in this instance. Your concerns are important to us, and we would like the opportunity to address them. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your experience further. We appreciate your insights and hope to make things right.
Unprofessional people. Not customer friendly.
Business response:
We appreciate your feedback and are sorry to hear about your experience. Our goal is to provide a welcoming and professional environment for all our customers. We take your comments seriously and would like the opportunity to discuss your concerns further. Please reach out to our General Manager, Neal Asaad, at 817-329-5949. Thank you for bringing this to our attention.
I bought this vehicle based on a listing I found on CarGurus for $14,701a price that seemed fair at first glance. However, when I arrived at Texas Toyota of Grapevine, I was told that price only applied to "cash-only" deals. I ended up financing the car and paying more than advertised, with no transparent explanation for the price difference. That was just the beginning. A few days after purchase, I had the car inspected at Vandergriff Honda, and the results were alarming. The inspection uncovered $6,372.70 worth of damage, ... read more
Business response:
Thank you for sharing your feedback with us. We take all customer concerns seriously and strive to provide a transparent and positive experience. We understand your frustration regarding the pricing and the condition of the vehicle. Our intention is always to ensure that our customers feel informed and confident in their purchases. We regret that you feel we did not meet your expectations in this instance. Regarding the vehicle's inspection results, we encourage our customers to conduct their own assessments, and we apprecia... read more
I was quoted a price for the service but ended up paying $100 more than quoted. Miscellaneous fees were added and I was not told about the 3% credit card fee. It took 3 hours to get my car and the entire infotainment center was no longer working when I got in my car. I then had to wait another hour for them to fix what they messed up. Will not return to this dealership for service.
Business response:
Thank you for sharing your feedback with us. We understand that unexpected costs and delays can be frustrating, and we appreciate you bringing this to our attention. Transparency in pricing is important to us, and we strive to ensure our customers are fully informed about all fees associated with their services. We also regret to hear about the issues you experienced with your infotainment system and the additional time it took to resolve the matter. Our goal is to provide a seamless service experience, and we are sorry that... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,151 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open at 7:00 a.m.