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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Was overcharged for a make ready fee and the tank was 1/4 full
Business response:
Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience caused regarding the make ready fee and the fuel level of your vehicle. Your satisfaction is important to us, and we want to ensure that your concerns are addressed promptly. Please contact our General Manager, Neal Asaad, at 817-329-5949. Neal is eager to discuss your experience in more detail and work towards a resolution that meets your expectations. We appreciate your feedback and the opportunity to improve our service.
They used high pressure sales tactics and they also tied interest rates to products, which i have now learned is illegal.
Business response:
We're deeply sorry to hear about your experience. Providing a comfortable and transparent purchasing process is paramount to us, and we regret any discomfort you may have felt due to high-pressure sales tactics. Regarding your concerns about interest rates tied to products, we take compliance with all regulations seriously. To address this matter and ensure it's resolved promptly, we recommend contacting our General Manager, Neal Asaad, at 817-329-5949. Neal will personally investigate the situation and take appropriate step... read more
the service contact was pleasant / efficient.. I took my 28k Tundra in for basic service before a road trip... got started and realized the windshield washer was inoperative, then noticed a hose loose under the hood edge went to open the hood and noticed an oily handprint on front of the hood - I hadn't opened the hood in months.. price has doubled, gone from carwash, to carwash certificate, to oily handprints and specifically requested to opt out of survey requests...spam folder full
Business response:
Thank you for sharing your feedback. We're glad to hear that your service contact was pleasant and efficient. However, we're sorry to learn about the issues you experienced during your recent visit, including the inoperative windshield washer, loose hose, and oily handprint on the hood. Your satisfaction is important to us, and we'd like to address these concerns promptly. We apologize for any inconvenience caused by the increase in price and the unwanted survey requests. To ensure that your concerns are addressed properly, ... read more
After making an appointment to have a recall addressed, and was told that they had the parts to repair the car, I had to leave my car all day to find out they really DIDN'T have the parts and would have to bring it back and leave it for another WHOLE DAY. Ridiculous
Business response:
We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. It is certainly not our intention to misinform or inconvenience our valued customers. We understand the importance of having recall issues addressed promptly and efficiently, and we regret that we fell short of meeting your expectations in this instance. Your time is valuable, and we apologize for any inconvenience caused by the miscommunication regarding the availability of parts for your repair. To ensure that this issue ... read more
Terrible service, the supervisor and the technician are not trained well.
Business response:
Thank you for taking the time to share your experience. We would like the opportunity to discuss your recent visit, however, we are unable to locate your customer record with the information provided. Please reach out to our General Manager, Neal Asaad at 817-329-5949 at your earliest convenience.
After purchasing a car from this company (Texas Toyota of Grapevine )and relying on its warranty to address potential issues, I had an extremely bad service experience. The repair process took over a month and a half, negatively impacting my flexibility and freedom of movement. The service was a nightmare, and I dealt with the worst customer service in my life. I do not recommend anyone to deal with this company, as it seems their focus is solely on sales without caring about customer comfort and satisfaction.
Business response:
Thank you for your candid feedback regarding your recent service experience. We sincerely apologize that the warranty repair process for your vehicle took significantly longer than expected and significantly impacted your daily life. We also understand your frustration with the level of customer service you received. At Texas Toyota, we strive to provide exceptional service throughout the entire car ownership journey, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure yo... read more
Never returning back to this dealer. Incredulous attitude from service team. Brought in vehicle for diagnostic and repair twice. Problem was never resolved. Finally discovered the repair was done on the wrong side of the vehicle (defective door lock actuator). Never admitted fault and only offered 10% discount on a $800 repair. Can't believe this is a Berkshire Hathaway asset.
Business response:
Thank you for taking the time to share your recent experience. We sincerely apologize that your service visit did not meet your expectations, and that the problem with your vehicle was not resolved after two attempts. We understand your frustration, and we take all customer concerns seriously. We would appreciate the opportunity to discuss this matter further and explore all possible solutions to rectify the situation. We recommend contacting our General Manager, Neal Asaad, directly at 817-329-5949. Neal is committed to ens... read more
Was told 2-3 hours max was there 6 hours
Oversell on every service visit and debates of offers when checking in or checking out. This has occurs to me on almost every visit.
Business response:
Thank you for your feedback about your service visits. We sincerely apologize that you've consistently felt pressured to accept additional services and that there have been debates regarding offers during check-in and check-out. We understand how frustrating it can be to feel oversold on services, and our goal is to provide clear recommendations based on your vehicle's needs, not pressure you into unnecessary work. We are also committed to providing a smooth check-in and check-out experience. We value your business and want ... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,018 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.