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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
It took three days to complete the service. We set an appointment to replace the shocks and struts, an item previously recommended by them. They admitted that management policy would not let them order the struts until the car was in the shop. They had "delays" for other customers that took precedence over our time in their shop. The wrong struts were ordered or shipped to them, so a reorder was required. These are not uncommon parts. The 4Runner/Tacoma should be a standard vehicle coming through their service department, an... read more
The fact that the parts and service department are now charging a 3% fee to use a credit card is both shocking and disappointing.
had a bad tire, they had to order the right size and got it the same days that is good. tried to call, text the service rep, never a reply, called the service number and asked the rep answering my question, said would get back to me after contacting my rep,never did. Paid is cash since they charge 3% for using credit card, could not give me my change, since they don't (Guess the rep) have cash on hand
They overfill engine oil. Unprofessional work never recommended.
As a concerned Toyota owner, I'm deeply disappointed with the lack of attention given to my ongoing concerns. The maintenance suggestions for my RAV4 have been inconsistent, sometimes incorrect, and not aligned with the vehicle's actual needs. I've received conflicting and often inaccurate information from staff, which has undermined my confidence in the service provided. Additionally, the assistance and recommendations offered have been vague or unhelpful, failing to provide the proper guidance I expect from a reputable bra... read more
Went in for complimentary 10k service and was told my lights were stripped and needed a $263 replacement. Also first question asked was " Did you buy your car from us?" Which I thought was a bit strange, I have never been asked that before bringing in my car for service I would think if they really wanted to know, they could just look it up by the VIN number in their system. This location is closer to my work, however, I won't bring bringing it in here for service in the future just didn't get a great feeling from the overal... read more
No manners by new employee, Mohammed. I was treated like garbage once I decided not to buy a car. Took an eternity for the payoff to go through. Nobody answers calls and the service is atrocious!
It took 3 hours of waiting to get an oil change. Service rep did not give me any updates why it was taking so long. When I checked into my appointed time, the service rep said it would take 1 1/2 hours. I had to go to the Service Manager at the end of 3 hours to find out what was going on.
Had to return twice after service was completed due to the lack of care that went into my repair. Mistakes were made and service director lacked any responsibility by telling me mistakes happen.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,151 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open at 7:00 a.m.