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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Had a tire rotationcorrect tire pressure not set. Left front was 26 psi, other tires 29 to 30 psi. Should have been 35 psi. Corrected at Dlscount Tire. Assigned service rep out to lunch at appointment time. Assigned another rep 20minutes later. Had to ask for copy of inspection report, I asked to be completed.
Business response:
Thank you for taking the time to leave a review, and we sincerely apologize for the shortcomings in your recent tire rotation service. It's unacceptable that the tire pressures weren't set correctly and that you had to wait for service and request the inspection report. We take tire safety very seriously, and ensuring proper tire pressure is a crucial part of that. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better. Thank you for your feedback. It helps us identify are... read more
Communication was absolutely horrible! They had my car all day and didn't hear a word. Took multiple attempts to get ahold of the service tech who finally called me 30 minutes before they closed to tell me the laundry list of things my car "needed" but that since it was so late I would need to come back. This was the last time we will be going to grapevine.
Business response:
Thank you for taking the time to share your experience. We understand the frustration with the lack of communication from our service department. We would like the opportunity to see if we can further assist you, however, we are unable to locate your customer record. Please reach out to our General Manager, Neal Asaad, at 817-329-5949, to see if we can assist.
Service Appointment for an Oil Change was scheduled with Advisor Alyssa Sisk. I arrived 10 mins early and Alyssa was nowhere to be found. Other Advisors paged for her over the PA and I found myself standing and waiting outside my vehicle for over 10 mins. Absurd! I waited for my vehicle to be serviced2.5 hoursand this was with an appointment for a simple Oil Change! Absurd! I received a text msg indicating my vehicle was ready and thus went to pay for my serviceAdvisor Alyssa was nowhere to be found. Was directed to another ... read more
Business response:
Thank you for bringing your concerns to our attention. We sincerely apologize for the disappointing experience you had during your recent service appointment for an oil change. We are disappointed to learn that your vehicle was left unattended for an extended period and that the service took much longer than anticipated for a simple oil change. We take cleanliness and professionalism very seriously, and it is inexcusable that your car was returned with oily handprints and with the adjustments and settings changed. We underst... read more
Expensive Rip off Dishonest
Business response:
We're truly sorry to hear about your negative experience. We apologize if you felt our service did not meet your expectations in terms of fairness or transparency. We are committed to providing fair and honest service. We'd like the opportunity to regain your trust. We value your feedback and hope to resolve this issue to your satisfaction. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Very disappointed for many reasons already explained on a phone call.
Business response:
Hello there, we are sorry to hear about your disappointing experience. We value your feedback and would like to learn more about your concerns. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
They agreed there was a problem. Had me bring my car in five times. Then told me things were "normal"
Business response:
Hi there, we are sorry to hear about your disappointing service. We value your feedback and would like to learn more about your concerns. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
It was so bad, it took so long
Business response:
We apologize for any inconvenience caused by the long wait time during your appointment. We understand that your time is valuable and we strive to make our service as efficient as possible. We appreciate your patience and will work to improve our processes to better serve you in the future. Thank you for your feedback.
Took over 2 hours for an oil change eventhough I had an appointment.
Business response:
We want to extend our sincere apologies for the extended wait time you experienced during your recent service appointment. We understand how valuable your time is, and we genuinely regret any inconvenience this may have caused. Your feedback is essential, as it helps us identify areas for improvement in our service process. We will be conducting a thorough review of our scheduling and service procedures to ensure that wait times are minimized and that our customers have a more efficient and pleasant experience. If you have a... read more
Terrible customer service. Called in advance to schedule service to get repairs done that needed parts to be ordered. I showed up for my appointment and was told the parts weren't available after all. When asked why I wasn't told in advance, they said "We saw your appointment and thought about calling but we got busy." No accountability was taken and they didn't even apologize for my wasted time. No effort to make it right.
Business response:
Thank you for sharing your feedback regarding your negative service experience, and we sincerely apologize for any inconvenience you may have encountered. We take your concerns seriously, and we are committed to resolving the issue to your satisfaction. To assist us in investigating the matter further and addressing your specific concerns, we kindly request more information about the service appointment. Details such as the date and time, the nature of the service, and any interactions with our team will help us better under... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,018 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.