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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Liars. Told me I needed new shocks for 4,000. what they didn't know was that my shocks were new! Took it for a 2nd opinion and they said no it was just some mud on them! They also said I needed an alignment.but I just got new tires With an alignment. My 2nd opinion saved me over $4,000!
Business response:
We're sorry to hear about your recent experience. We strive to provide accurate recommendations based on the information available to us, but we appreciate your feedback and will take it into consideration for future improvements. Thank you for bringing this to our attention. Please contact our General Manager, Neal Asaad, at 817-329-5949 to discuss this further.
Over 2 hours to get an inspection done. Why bother making an appointment
Business response:
We want to extend our sincere apologies for the extended wait time you experienced during your recent service appointment. We understand how valuable your time is, and we genuinely regret any inconvenience this may have caused. Your feedback is essential, as it helps us identify areas for improvement in our service process. We will be conducting a thorough review of our scheduling and service procedures to ensure that wait times are minimized and that our customers have a more efficient and pleasant experience. If you have a... read more
Took over 2 months to fix my car. They said it was ready after a month but got the check engine light the very next day and had to drop back. Poor service.
Business response:
We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately. Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work tow... read more
I go in for a battery warranty check and the service guy tells me it's going to be 5 hours I drive to family Toyota and it only took 1.5 hours to check the battery and replace it so I wouldn't be going back to grapevine Toyota
Business response:
Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the long wait time during your appointment. We understand that your time is valuable and we always strive to make the process as efficient as possible. Please know that we will take your feedback into consideration and work towards improving our service. We appreciate your business and hope to have the opportunity to serve you again in the future.
Lousy customer service and follow-thru. You need to manage your own service appointment and deal with endless non-returned phone calls. They aren't interested in solving your problem - only having you come back repeatedly. 0 stars if possible.
Business response:
We are sorry to hear about your negative experience with our dealership. Providing excellent customer service is of the utmost importance to us, and we apologize that we fell short in this regard during your visit. We take all complaints seriously and are committed to resolving any issues that our customers may have. Could you please provide us with more details about your experience so that we can investigate this matter further and make any necessary improvements? Thank you for bringing this to our attention. We hope to ha... read more
They tried to upsell me, recommending service totaling nearly $2000 on a car 2 years old with low miles.They lost my trust and a my family's business by their predatory actions. Do not recommend grapevine toyota.
Business response:
We apologize for any inconvenience you experienced during your recent visit. Our commitment to providing honest and transparent service is of the utmost importance to us. We strive to recommend services based on the specific needs of each vehicle and ensure that our customers receive the necessary maintenance and repairs. If you feel that some recommended services were not necessary, we genuinely apologize for any miscommunication or misunderstanding. We encourage you to reach out to our service department directly, so we ca... read more
The sales price quoted online was not the price offered when I contacted the dealership. Buyers order included an add-on (XPO?) for $1299 that isn't needed. Sales person cut to $899, but never clarified what the charge entailed.
Business response:
We're sorry to hear that you are dissatisfied with our pricing. Our team constantly strives to offer competitive and fair prices to our valued customers. We understand the importance of transparency when it comes to pricing, and we always aim to provide detailed breakdowns of all costs associated with our products and services. Your feedback is valuable to us, and we would appreciate the opportunity to better understand your concerns. Please reach out to our customer service team, and we'll be more than happy to discuss the ... read more
We made an appointment for early on a Friday morning, but y'all started the work so late that y'all had to keep my car overnight. Then you couldn't find the problem, but you found plenty of other things that "needed immediate attention". Turns out they weren't immediate needs after all. Meanwhile my car is still running on overdrive. You also told my wife the diagnostic charge would be waived if we did repairs, but then it wasn't. Not real happy with y'all right now.
Business response:
We're disappointed to learn that your recent service experience did not meet your expectations, and we sincerely apologize for any inconvenience caused by the need to keep your car overnight. We understand that your time is valuable, and we regret any inconvenience this may have caused. To better assist you and address your concerns, we would appreciate additional details about the specific reasons your vehicle needed to be kept overnight. This information will enable us to investigate the matter thoroughly and implement any... read more
TTG sold me a used car with a lot of problems. Then, when I asked them to help with repairs, they only offered to inspect the vehicle to tell me all the problems it had....kind of: in your face. Once the inspection was over there was no mention of offering to fix anything, only to "let them know when I want to trade out of it." They did repair work on the vehicle before I took possession of it. The work they did has failed within 2 months of the repair. They did not even offer to repair their own work. Yeah, right, I'm going... read more
Business response:
We apologize for the issues you've encountered with your vehicle after your purchase. Your satisfaction is important to us, and we regret any inconvenience this may have caused. We understand that vehicle issues can be frustrating, and our goal is to ensure that you have a reliable and enjoyable ownership experience. To address your concerns, we kindly request specific details about the issues you've encountered and any relevant information that can help us address them. Your feedback is valuable, and we will use it to impro... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,018 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.