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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I went in for a basic oil change. I placed a reservation online and they confirmed it. I arrived 15 minutes early and they reviewed what else could be done for the car. I advised all I needed was an oil change, but the service rep was pretty insistent that I needed more. This car has had every service done that's recommended by Toyota and decided to trust him. They took the car back and said it would be 1 1/2 hours to complete everything. I told the rep, I have a meeting and I need the car back in two hours, no matter what. ... read more
Bought a new car. Tire went flat same weekend. Way too much bickering among service associates about handling the repair. Service agent didn't take the time to match the new tire with the existing tires on the car. Ended up having to buy matching tire on my own.
Before I arrived I asked specifically, is there anything wrong with the car? Any dints, scratches? Please check so I don't waste my time. They say nope nothing, and then I buy the car to see a small chip in the windshield, you know and I know they would have checked for it, seen it and said nothing. I know this because even as I was inspecting the car he casually said "get any chips in windshield repaired fast before it spreads". Silly me trusted and didn't check more carefully. But do I trust these guys to be truthful and h... read more
Rav 4 problems with front camera and safety info malfunctions while under warranty. Offered a rental car since they needed 24-48 hours to work on car. Was shuttled to pick up rental car then told it would not be covered. Called Customer Care and was advised the car should be covered. Three days later I was advised the car was ready only to find it not working properly. Had to sit and wait 2 hours for them to complete quality checks that should have been completed prior to calling me to pick up the piece of junk. You have los... read more
Business response:
We sincerely apologize for the issues you've experienced with your RAV4, especially regarding the front camera and safety information malfunctions. We understand how frustrating it must have been to deal with the rental car situation and the delays in service. Your feedback is invaluable, and we are committed to improving our processes to ensure a better experience for our customers. Please reach out to General Manager, Neal Asaad, at 817-329-5949 for further assistance.
One of the worst agent I ever meet.
Business response:
We are sorry to hear about your experience. Your feedback is important to us, and we would like to resolve this matter. Please reach out to General Manager, Neal Asaad, at 817-329-5949 for assistance.
Service advisors Tech said my cars rear brakes were at #8 and need replacement..Wipers ,Cabin air filter, Engine air filter needed replacement..Went to brakes plus ..As usual rear brakes and filters and wipers were all good nothing needed to be replaced.....
Business response:
We appreciate your feedback regarding the service you received. We strive for transparency and accuracy in our assessments. Please reach out to General Manager, Neal Asaad, at 817-329-5949 for further assistance.
No one seems to know what they are doing. They quote one price for a particular service but when you go to pay for it, hocus- pocus, the price went way up.
Business response:
We apologize for your experience. It seems there was a misunderstanding regarding the pricing of our services. We strive for transparency and would like to resolve this issue. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 for further assistance.
A myriad of items Failed based on mileage / time. Some failed apparently due to a mileage / time lapse that doesn't match my owner's manual service schedule. I was told that the owner's manual service schedule was for basic (oil changes) services only and that all other items are left to the dealership to determine (appropriate) condition, mileage, time interval. An initial incorrect part was received that caused a one-day delay. Maintenance Required light was not (and still isn't) reset.
Business response:
We apologize for the issues you've encountered and the frustration caused by the service discrepancies. Your experience does not meet the high standards we aim to provide, and we'd like to address your concerns directly. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can better understand the situation and work toward a resolution. We appreciate your feedback and hope to resolve this to your satisfaction.
Terrible lied they did not perform check on this vehicle like they claimed. Coolant was below level. Oil is dirty and I have to pay myself to get it changed. They claim they give 5 oil changes free within 2 years and won't honor their lies.
Business response:
We apologize that you are unhappy with your purchase. Your free oil changes aren't showing in our system yet due to the fact that the vehicle was purchased only two weeks ago. You are entitled to two years of free maintenance. If you have any additional concerns, please contact Jeff Rhodes @ (903) 915-0459.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,151 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open at 7:00 a.m.