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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
This dealership's service resulted in no solution to our electronical issue to access our Apps. The cause was using our Apple 15 phones and required an adapter I purchased on Amazon and not know to the service staff. Had to rent two cars and lose 6 additional hours of driving to and from the dealership without a solution.
Business response:
We apologize for any inconvenience you experienced with our service. It's disappointing to hear that the issue you brought your vehicle in for persisted even after the service appointment. Our goal is to provide effective solutions for our customers, and we're sorry we fell short in this instance. We would appreciate the opportunity to further investigate the matter and ensure that your concerns are properly addressed. Please contact us directly so we can work together to resolve the issue and ensure your satisfaction. Your ... read more
It took two hours to get the oil changed.
Business response:
We apologize for any inconvenience caused by the long wait time during your appointment. We understand that your time is valuable and we strive to make our service as efficient as possible. We appreciate your patience and will work to improve our processes to better serve you in the future. Thank you for your feedback.
Scammers. Want to upsell you on everything you don't need. Didn't honor price on coupon.
Business response:
Thank you for bringing your concerns to our attention. We apologize for any frustration you experienced regarding the coupon pricing. To better assist you, could you please provide more details about the coupon, such as the date of issuance and the specific terms mentioned? We want to ensure we address your concerns accurately and work towards a resolution. Your feedback is valuable to us, and we appreciate your understanding as we strive to provide the best customer experience. Feel free to reach out with additional informa... read more
The car has been in the shop three times within the past four weeks, but there has been minimal communication about its status and it remains unrepaired.
Business response:
Thank you for sharing your feedback, and we apologize for any inconvenience you experienced with our service center. Your time is valuable, and we regret any miscommunication that may have occurred. During the holiday season, our service centers may experience increased demand, leading to longer processing times. We appreciate your understanding and want to assure you that your concerns are being addressed. If there's anything specific you would like to address or if you have additional concerns, please feel free to reach ou... read more
Why is it that the last 3 times I've been to this facility something has gone wrong. Last 2 times may car was scratched on the driver side. This time your workers fail to put on my locking lugnut and don't even put the key back in the glove box. So now I have to order a new lugnut key and lugnut. You are making it very hard for me to want to bring my car in when repeatedly you damage my car!!! Totally unacceptable!!!
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
Weren't very helpful and was not transparent on the dealings of the car. They seemed to not care too much about helping us get what we wanted and the environment was toxic. Too many men that work there and they kept staring at my wife when we walked in. Like the car I got but had to get it realigned when I got it back to my hometown Toyota dealership. Will not shop for Toyotas there in the future.
Business response:
We're genuinely sorry to hear about your experience with our sales staff. Providing a positive and pressure-free buying experience is one of our top priorities, and it's concerning to hear that you felt otherwise. Our team is here to assist you in finding the right vehicle that suits your needs, and your satisfaction is of utmost importance to us. We appreciate your feedback as it helps us identify areas for improvement. We would like to address your concerns and ensure that your future interactions with us are more in line ... read more
WE SET UP A TIME TO SEE A VEHICLE - GOT STALLED BY THEM NOT BEING PREPARED AND THEN BEING VERY PUSHY TO MAKE A COMMITMENT TO THE VEHICLE IN TEN MINUTES, ASKING FOR A DEPOSIT ETC. DO NOT RECOMMEND THIS DEALERSHIP
Business response:
We're genuinely sorry to hear about your experience with our sales staff. Providing a positive and pressure-free buying experience is one of our top priorities, and it's concerning to hear that you felt otherwise. Our team is here to assist you in finding the right vehicle that suits your needs, and your satisfaction is of utmost importance to us. We appreciate your feedback as it helps us identify areas for improvement. We would like to address your concerns and ensure that your future interactions with us are more in line ... read more
Overcharged! No car wash! Hidden fees! Very poor customer service! No oils coming out of the three services (I have watched these services online) on my van BUT still got charged for what so_called hazardous fees.
Business response:
We're genuinely sorry to hear about your dissatisfaction with our service. Providing a positive experience for our customers is our utmost priority, and it's disheartening to know that we fell short of your expectations. We take your feedback seriously, and we would greatly appreciate it if you could provide more specific details about the issues you encountered during your visit. This information will help us identify areas that need improvement and allow us to take corrective actions. Please reach out to us directly so tha... read more
They don't resolve my problem but they send me back to the dealership that I bought the car from
Business response:
Thank you for sharing your feedback with us regarding your recent experience. We're sorry to hear that the issue with your vehicle was not resolved, and we apologize for any frustration or inconvenience this may have caused. We take all concerns and issues with our customers' vehicles seriously and strive to provide accurate and efficient diagnoses and repairs. We understand that you were not satisfied with the service you received from us, and we apologize for falling short of your expectations in this regard. We would like... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,018 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.