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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Tire pressure wasnt done appropriately
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
I had an appointment time set at this location. When I arrived, I was asked to pull up and the gentleman took my name, checked the sheet and called for a technician to come fully check me in and take the car. I sat there waiting. I watched a technician take several cars behind me that had pulled up later and never even acknowledge me. The man that checked me in apologized and made another call. Yet, the other gentleman came out as other cars pulled up and took their info and pulled them around me. I called that gentleman ove... read more
Business response:
We sincerely apologize for the extended wait time you experienced during your appointment. Your time is valuable, and we understand how frustrating it must have been to wait longer than anticipated. It's possible that we may have encountered scheduling challenges during that particular day, resulting in longer wait times. We are continuously working to improve our scheduling process to ensure that such delays are minimized and do not inconvenience our valued customers like yourself.
I will be looking for a different place to service my cadi. Not please with the customer service person, can't remember her name but she was very rude.
Business response:
We sincerely apologize for the challenges you faced during your recent service appointment. Your feedback is valuable to us, and we are committed to addressing your concerns. We understand that the cost of service, appointment duration, and the demeanor of our service staff are essential aspects of your experience. We aim to provide efficient and courteous service to all our customers, and it's clear that we fell short of your expectations on this occasion. We are actively working to improve our service processes, reduce app... read more
I arrived very early to my appointment, my car was taken for the service, but the customer service wasn't good that used to be. But maybe some people are no happy with their jobs.
Business response:
We want to extend our sincerest apologies for the poor customer service experience you encountered during your recent visit. Your satisfaction is paramount to us, and we deeply regret that we did not meet your expectations. We take your feedback seriously and will be conducting a thorough review of our customer service procedures and training to ensure that our customers receive the attentive, respectful, and high-quality service they deserve. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our... read more
Crowded and hectic. Not a great experience. Took 4.5 hours to do normal 10k service, due to them spending hours checking on a foam piece on bed cover that came loose and possible recall. Indicated when started I didn't have over 2 hours, let me know. I went to check 3 hrs later and my guy left for day, new guy no sure, came an said "Im up next for oil change", after another 30+ mins, I was walking outside and saw truck in lot, went to service - confused, then said oh yeah its ready.
Business response:
Were disappointed to hear there was miscommunication with our team during your service visit. We want to address your concerns directly with you. Please contact our General Manager, Neal Asaad, at 817-329-5949 to gather more details of your visit.
Waited at the dealership for 5 1/2 hours, and my part never arrived . service supervisor never told me even after 2 1/2 hours when I went to check on it he said he would let me know when it was ready
Business response:
We regret to hear that you had a poor experience with our communication. We understand that clear and effective communication is crucial, and we apologize for any inconvenience caused by our shortcomings in this area. To address this issue, we are continuously working on improving our communication processes. We appreciate your feedback, as it helps us identify areas for enhancement. If you have any specific concerns or would like to discuss your experience further, please don't hesitate to reach out to us directly.
There was a slight mistake made by service which I wanted to have corrected. It took 5 phone calls and three weeks to get it resolved. It was a very simple request, but I couldnt get my service advisor to return my calls and I felt very frustrated and irritated. I miss Sewell!
Business response:
We're genuinely sorry to hear about your dissatisfaction with our service. Providing a positive experience for our customers is our utmost priority, and it's disheartening to know that we fell short of your expectations.
The service is so badly 9 months to make the recall
Business response:
We sincerely apologize for the extended delay you experienced in getting your recall service completed. We understand that a 9-month wait is far from ideal and is not the level of service we aim to provide. Recall services are crucial for ensuring the safety and performance of your vehicle, and such a lengthy delay is unacceptable. We take your feedback seriously and will investigate this matter thoroughly to identify the cause of the delay and make the necessary improvements in our processes. Please provide us with addition... read more
I was very frustrated with their service department. They make it impossible to get the status of your repair. I had an appointment, but it still took two days to make my repair. I would text my service adviser, but not hear back for 3 hours if at all. If I tried calling, either they would. leave my advisor a message, never receiving a call back, or automatically transfer me offshore. I tried repeatedly to talk to a manager to no avail. I ended up ubering there and confronting my advisor to get the status. I would not return... read more
Business response:
We apologize for the inconvenience you experienced during your service appointment. We understand that waiting longer than expected and lack of communication can be frustrating, and we sincerely regret any inconvenience this may have caused. To address your concerns and ensure that we improve our service, we would like to gather more information about your specific appointment. This will help us identify areas where we can make necessary improvements in our processes. Please provide details such as the date and time of your ... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 13,022 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.