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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Rude customer service. Did not change or check wiper fluid.
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact our General Ma... read more
Very bad services . I email them . They don't answer my email.
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact our General Ma... read more
Car was supposed to be ready by 5 pm and then 9 am the next day . Still wasnt ready till later that afternoon. I even had an appointment. They also put the wrong oil in my car . I have always had the conventional oil and they put synthetic. I have been going to Grapevine Toyota for years . I have owned three Toyotas. The service has gone downhill. They didnt even apologize for the inconvenience this caused me. What a disappointment!
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact our General Ma... read more
**Everyone needs to steer completely clear of this dealership if you want actual trustworthy, solid good business. They could not care less about your safety. After driving over an hour to their dealership for a car, they let us drive off the lot with an unsafe vehicle that had extremely worn, old tires on it and did not tell us. I drove it home and noticed that when you get up to higher speeds on the highway, the car was shaking to the point of making me extremely nervous about driving it. We immediately drove it to our loc... read more
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact our General Ma... read more
Very poor custome experience
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact our General Ma... read more
Took 5 hours to replace a battery that was was covered under warranty. Absolutely ridiculous and no communication was had throughout the process.
Business response:
We apologize for any inconvenience you experienced due to a lack of communication. Clear and timely communication is crucial to ensure a positive customer experience, and we understand the importance of keeping our customers informed. Your feedback highlights an area where we can improve, and we will certainly take your comments to heart as we work to enhance our communication processes. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
The main issue was that the key was getting stuck in the ignition. I mentioned several other things since we were already leaving the car. I had to check on my vehicle several times with little response bc I would need a ride if my car wasn't ready.he responds late and says that they're keeping my car anything day.He said they couldn't replicate the issue and the key is still getting caught today. If I wanted to pay cash, they would change it out.since I have warranty, they wouldn't fix it.
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
2 hours to do a routine oil change/maintenance? Why make appointments for your customers if they still have to wait for hours. Toyota of Grapevine knows how to make their customers wait.
Business response:
We apologize for the extended wait time you experienced during your appointment. We understand that your time is valuable, and we're sorry for any inconvenience this may have caused. We strive to provide efficient and timely service to all our customers, and we regret that we fell short in your case. Your feedback is important to us, and we will take steps to improve our scheduling and service process to ensure a more seamless experience for you and all our customers in the future. Thank you for bringing this to our attentio... read more
Hello and to whom this may concern, I wish I could state that my service was even worth one star, but it was not. I was told to have my car checked in July 28th, at 8:45 am, and my wife and daughter brought the car in on time. We were then told that it would take 4- 6 hours and the cost was going to be $800 roughly, but not over. Being an elderly man who is handicapped in a wheelchair our car is very much a necessity. What was to be a day of work turned into 4 days and lack of communication. I had to call to check on my vehi... read more
Business response:
We're sorry to hear that you were not satisfied with the service you received. Your experience is important to us, and we apologize for any inconvenience or frustration you may have encountered. We strive to provide top-notch service to all our customers, and we regret that we did not meet your expectations on this occasion. If you could provide us with more details about your specific concerns, we would appreciate the opportunity to address them and work towards a resolution. Your feedback helps us improve and provide bette... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 13,022 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.