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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I was cheated Wasted time Not satisfied with the service
Business response:
We're sorry to hear about your dissatisfaction, but we're having trouble understanding the specific details of your experience from this review. In order to address your concerns and improve our services, we kindly ask that you provide us with more information about the issues you encountered. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
I called to on the Wednesday before my pick up to let them know I wouldnt be able to pick my car up until Friday that same week. When I called I spoke to an older woman and told her my situation and she said the car would be ready Thursday around 6pm and that she will let Monica know I would pick it up Friday morning. When I got there Friday morning nothing was done to my car at all. The people working Friday morning said that my car would be ready in an hour since I told them I couldnt stay long and had to be someone. I ask... read more
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Absolutely had the worst (after) car-buying experience with this particular location. Purchased a used 2016 Hyundai Elantra SE from Javier. Was a great walkthrough and initial drive. Was told it was not inspected for repairs yet but was assured that it was in great condition or it would not be in inventory so not to worry. I would only have to wait for a few days for the inspections in service there for anything that may be missed. 10 days later I receive the car, sun visor is not fixed (hangs down on driver side), and trunk... read more
Business response:
We appreciate your feedback. Our goal is to make the purchase process easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Our vehicle finally received the part that was needed. We also received the second key FOB 6 weeks after the sale. Our vehicle was there for 7 days once we were asked to bring it in for the key FOB. Our pre collision sensor was out and the part had to be ordered. This was going to take just two days. The delay was for the FOB, not the sensor. Why would they tell you to bring in your vehicle knowing they do not have the part? We were also told that someone would talk to us about the reimbursement of the windshield. This did n... read more
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Scheduled a 5000 mile service. Was there for over 3 hours. I finally asked for my truck back after I found out they had not started on most items. They did get the oil changed. What a joke for a service department.
Business response:
We apologize for the inconvenience you experienced during your recent appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our customers. Our team is committed to addressing your needs and ensuring a smooth service process. We want to learn more about your specific situation so that we can improve our services and avoid similar delays in the future. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
2.5 hours for an oil change, with a confirmed appointment.
Business response:
We apologize for the inconvenience you experienced during your recent appointment. Your feedback is valuable to us, and we take it seriously as we continually strive to improve our services. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
It was a range of emotions. First I call because my maintenance light came on and I advise it was time to have it service. No one on the told me that it would be a charge, but they did ask the mileage. We schedule my service and when I was speaking the service personal she ask what I was there for and I said the free service to my car. She told me to sign the paper and they will call when ready. 313 dollars later she advise that is what I owe. That's when the problems started. Oh its more.
Business response:
We're sorry to hear that you had a negative experience, but we are a bit confused by your review. Your feedback is essential to us, and we want to fully understand the issues you encountered so that we can address them properly. We would greatly appreciate it if you could provide more details about your specific concerns. Our goal is to ensure customer satisfaction, and your feedback will help us identify areas for improvement. Please feel free to reach out to our customer service department or speak directly with a manager ... read more
They don't deserve even one star. They didn't want to honor the TOYOTA warranty on their own battery. I had to battle for that. They wanted me to pay for a new battery when I am sure that they were going to file it under warranty and TRY to have me pay as a new customer purchase. HA!!!! I know Warranty/Policy. I WILL NEVER GO BACK TO THIS DEALERSHIP!!! Lost a customer for good.
Business response:
We apologize for any inconvenience or frustration you experienced with regard to the warranties. We understand the importance of warranty coverage and strive to ensure that our customers receive the appropriate protection for their vehicles. To address your concerns effectively, we kindly request more specific information regarding the issues you encountered with the warranties. This will enable us to investigate the matter thoroughly and provide you with a suitable resolution. Please contact our General Manager, Neal Asaad,... read more
Toyota of Grapevine - So far, no one EVER returns emails or phone calls (for service questions, prices and/or OEM parts numbers, etc). Have made about 10 request in past 7 months (even went by and spoke to their customer service rep, won't give his name here, who promised to call me because their "system was currently down" (yeah, right). He never called & never returned my follow-up calls. Lastly, my 2010 Prius is a IV, not a III, the seats are leather and not cloth & the color is Blizzard Pearl, not white. PLEASE correct y... read more
Business response:
Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 13,022 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.