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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Worst dealer , worst manager , worst staff , they damage my car parts , but didn't tell me , when I take to another dealer , they told me .I never go there.
Business response:
We are concerned to hear about your disappointing experience. We understand your frustration. This level of service falls short of the standards we strive to maintain, and we take your concerns seriously. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns properly.
I hate the recommendations for services that aren't covered under my warranty when they aren't even needed. The recommendations were going to be several hundred dollars and my car only has 15k miles. This is nothing but taking advantage of customers who know little about cars. I want recommendations only for things that are actually needed. When finished, the service person gave me my keys, told me which door to go out, and I had to search for my car. Finally, I went back in and had someone go find it for me.
Business response:
Thank you for sharing your concerns about your recent service experience. We understand your frustration. Your trust is important to us, and we want you to feel confident that any suggestions we make are truly in your vehicle's best interest. Your feedback helps us improve our processes to ensure every customer has a smooth experience from start to finish. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we ca... read more
I had an appointment and was told it would take an hour to an hour and a half. At the hour and half mark they hadn't even started on my car. I was there for 3 hours and when I finally got my car the glove compartment was still take apart from when they checked the carbon air filter. I will not be coming back to Toyota due to it's not worth my time.
Business response:
We value your input regarding your recent service experience, and we understand your frustration. The situation you've described falls far short of the quality standards that we strive to provide. We would appreciate the opportunity to discuss this matter further and address your concerns directly. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can work toward a resolution.
Service advisor was not attentive or communicative about my vehicle.
Business response:
We take feedback about communication and attentiveness seriously and strive to provide clear, timely updates for every customer. Our team is committed to ensuring each interaction is professional and supportive. We work to maintain high standards for service and customer care at all times. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your experience and offer assistance.
One of the items we questioned was not addressed
Business response:
We appreciate your input regarding your recent experience with us. We truly value customers like yourself who take the time to share their thoughts, as it allows us to continue improving how we serve our community. Thank you for choosing Texas Toyota for your needs.
I had an appointment for an oil change. When I made the appointment I was very clear I would be waiting on the car. At the appointed time, my "service provider" informed me it would be an hour to hour in a half wait. I told him that was baloney. If I have an appointment, that means time of service. Once the free oil changes I got when I bought the vehicle are used up, I will not return to Toyota of Texas for service.
Business response:
We understand how important appointment timing is, especially when planning to wait, and our goal is always to manage schedules in a way that respects our customers' time. We aim to set clear expectations and provide efficient service during every visit. If you would like to share more feedback, please contact our General Manager, Neal Asaad, at 817-329-5949.
Scheduled appointment to replace battery once in the shop sat 4 hours waiting with lack of communication
Business response:
Your feedback is invaluable to us, and we understand your frustration. We recognize that clear communication during service appointments is essential, and we're sorry to hear that your experience fell short of the standards we strive to maintain. We are committed to improving our service processes and communication to ensure better experiences for our customers moving forward. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss this matter further.
Worst experience of my life! The technicians that changed my oil spilled oil on my seats! Also, during this service appointment I had my windshield wipers changed on the passenger side. The technicians installed the wrong wiper size on the passenger side!!!! I had to call the service department and inform them that they had installed the incorrect wiper size! Then return to the shop again! No apology, no discount offered by service associate Shawn!!! Wow Never again Adios Grapevine Toyota
Business response:
We appreciate you sharing your feedback and understand how frustrating it can be when service issues are not addressed properly. Our intention is always to provide careful, accurate service and ensure customers feel heard and respected. If you would like to discuss this further, please contact our General Manager, Neal Asaad, at 817-329-5949.
Did not take my vehicle for a regular service this time around as I have moved elsewhere in the area. Took it in for remediation of the Takata Airbag recall. The dealership declined to warranty their work from an intermittent airbag light which inconsistently occurred after the recall. Primary reasoning from dealership to decline was due to poor dealership documentation of "customer states".
Business response:
We appreciate you sharing your experience and understand how important clear documentation and consistent follow-through are for safety-related services. Our intention is always to address recall and warranty concerns carefully while maintaining accurate records to support every customer. If you would like to discuss this further, please contact our General Manager, Neal Asaad, at 817-329-5949.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 15,122 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open tomorrow at 7:00 a.m.