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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
the service contact was pleasant / efficient.. I took my 28k Tundra in for basic service before a road trip... got started and realized the windshield washer was inoperative, then noticed a hose loose under the hood edge went to open the hood and noticed an oily handprint on front of the hood - I hadn't opened the hood in months.. price has doubled, gone from carwash, to carwash certificate, to oily handprints and specifically requested to opt out of survey requests...spam folder full
Business response:
Thank you for sharing your feedback. We're glad to hear that your service contact was pleasant and efficient. However, we're sorry to learn about the issues you experienced during your recent visit, including the inoperative windshield washer, loose hose, and oily handprint on the hood. Your satisfaction is important to us, and we'd like to address these concerns promptly. We apologize for any inconvenience caused by the increase in price and the unwanted survey requests. To ensure that your concerns are addressed properly, ... read more
After making an appointment to have a recall addressed, and was told that they had the parts to repair the car, I had to leave my car all day to find out they really DIDN'T have the parts and would have to bring it back and leave it for another WHOLE DAY. Ridiculous
Business response:
We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. It is certainly not our intention to misinform or inconvenience our valued customers. We understand the importance of having recall issues addressed promptly and efficiently, and we regret that we fell short of meeting your expectations in this instance. Your time is valuable, and we apologize for any inconvenience caused by the miscommunication regarding the availability of parts for your repair. To ensure that this issue ... read more
Terrible service, the supervisor and the technician are not trained well.
Business response:
Thank you for taking the time to share your experience. We would like the opportunity to discuss your recent visit, however, we are unable to locate your customer record with the information provided. Please reach out to our General Manager, Neal Asaad at 817-329-5949 at your earliest convenience.
After purchasing a car from this company (Texas Toyota of Grapevine )and relying on its warranty to address potential issues, I had an extremely bad service experience. The repair process took over a month and a half, negatively impacting my flexibility and freedom of movement. The service was a nightmare, and I dealt with the worst customer service in my life. I do not recommend anyone to deal with this company, as it seems their focus is solely on sales without caring about customer comfort and satisfaction.
Business response:
Thank you for your candid feedback regarding your recent service experience. We sincerely apologize that the warranty repair process for your vehicle took significantly longer than expected and significantly impacted your daily life. We also understand your frustration with the level of customer service you received. At Texas Toyota, we strive to provide exceptional service throughout the entire car ownership journey, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure yo... read more
Never returning back to this dealer. Incredulous attitude from service team. Brought in vehicle for diagnostic and repair twice. Problem was never resolved. Finally discovered the repair was done on the wrong side of the vehicle (defective door lock actuator). Never admitted fault and only offered 10% discount on a $800 repair. Can't believe this is a Berkshire Hathaway asset.
Business response:
Thank you for taking the time to share your recent experience. We sincerely apologize that your service visit did not meet your expectations, and that the problem with your vehicle was not resolved after two attempts. We understand your frustration, and we take all customer concerns seriously. We would appreciate the opportunity to discuss this matter further and explore all possible solutions to rectify the situation. We recommend contacting our General Manager, Neal Asaad, directly at 817-329-5949. Neal is committed to ens... read more
Was told 2-3 hours max was there 6 hours
Oversell on every service visit and debates of offers when checking in or checking out. This has occurs to me on almost every visit.
Business response:
Thank you for your feedback about your service visits. We sincerely apologize that you've consistently felt pressured to accept additional services and that there have been debates regarding offers during check-in and check-out. We understand how frustrating it can be to feel oversold on services, and our goal is to provide clear recommendations based on your vehicle's needs, not pressure you into unnecessary work. We are also committed to providing a smooth check-in and check-out experience. We value your business and want ... read more
Had a tire rotationcorrect tire pressure not set. Left front was 26 psi, other tires 29 to 30 psi. Should have been 35 psi. Corrected at Dlscount Tire. Assigned service rep out to lunch at appointment time. Assigned another rep 20minutes later. Had to ask for copy of inspection report, I asked to be completed.
Business response:
Thank you for taking the time to leave a review, and we sincerely apologize for the shortcomings in your recent tire rotation service. It's unacceptable that the tire pressures weren't set correctly and that you had to wait for service and request the inspection report. We take tire safety very seriously, and ensuring proper tire pressure is a crucial part of that. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better. Thank you for your feedback. It helps us identify are... read more
Communication was absolutely horrible! They had my car all day and didn't hear a word. Took multiple attempts to get ahold of the service tech who finally called me 30 minutes before they closed to tell me the laundry list of things my car "needed" but that since it was so late I would need to come back. This was the last time we will be going to grapevine.
Business response:
Thank you for taking the time to share your experience. We understand the frustration with the lack of communication from our service department. We would like the opportunity to see if we can further assist you, however, we are unable to locate your customer record. Please reach out to our General Manager, Neal Asaad, at 817-329-5949, to see if we can assist.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,151 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.