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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Horrible. There was no communication between me and yet service rep. He actually left and did not tell me. I was there for 6 hours. When told it would only be 2 hours max. Then the manager of service said he did not want to be there. Well if that is how the managers feels then I understand the service tech attitude. Will not recommend their service. Love the car not the service.
Business response:
Thank you for sharing your experience; we understand how extended waits and unclear communication can be frustrating. Our team strives to provide attentive, professional service that reflects the quality of the vehicles we support. Feedback like yours helps us improve how we serve every customer. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can connect with you directly.
They always do their best to take advantage of their customers!
Business response:
We aim to provide fair and transparent experiences for every customer and are concerned to hear this impression. Our goal is always to create a trustworthy environment where guests feel respected and informed. Feedback like yours helps us reinforce these standards across our team. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss this further with you.
Service was good just the wait time 2 hours when you have an appointment is crazy
Business response:
Thank you for the positive feedback about our service. We apologize for the 2-hour wait despite your appointment - we know your time is valuable. We're working to improve our scheduling process to better serve you in the future.
I made the appointment for a recall and they told me it was going to take a long time. I paid for a Uber to and from and all they did was put a battery bracket. They also charge me 35 dollars for labor to replace two filters.
Business response:
We appreciate customers sharing feedback about their service visits. Our team works to provide clear information about recommended work and service timelines while completing each appointment with care. We remain committed to supporting a positive and transparent experience for every customer. For further assistance, please contact our General Manager, Neal Asaad, at 817-329-5949.
The two retaining spring clips were left unsecured for the engine air filter cover.
Business response:
We appreciate customers bringing service-related observations to our attention. Our team works to ensure each vehicle is handled with care and attention to detail during maintenance. Feedback like this helps us remain focused on delivering consistent service experiences. For further assistance, please contact our General Manager, Neal Asaad, at 817-329-5949.
Waited 2 hours to rotate tires
Business response:
Thank you for sharing your concerns about your recent service visit. We take this feedback seriously and would appreciate the opportunity to discuss this further with you. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your experience and work toward a solution.
service person tried to sell me services that are even due according to toyota. service person did not return text inquiring about when car would be ready
Business response:
Your feedback is important to us and we understand your frustration. Clear communication and appropriate service recommendations are fundamental to providing quality care for your vehicle. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your experience and work toward a better solution.
Dissapointed... Not recommended
Business response:
Your feedback is invaluable to us, and we understand your disappointment. We recognize that we did not meet your expectations, and we would appreciate the opportunity to discuss your experience further. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly.
There clueless about how to fix my car
Business response:
We understand your concerns about the technical expertise provided for your vehicle repairs. Your feedback helps us identify areas for improvement. At Texas Toyota of Grapevine, we are committed to ensuring our team has the skills needed to properly address your vehicle's needs.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 15,122 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open tomorrow at 7:00 a.m.