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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
As usual, I provide the diagnosis myself here and can't rely on these guys to figure out what the issues are! The multi point inspection is just a check list for them, mark the check box and move on! Actual inspection/work is not done. The tech missed a basic leak from the windshield washer container. Some part of the engine bay was blue and he still missed it! I had to come back the next day and show it to them. Left the dealership again with more problems then when I brought it in. Steering wheel also wobbling badly at 50 ... read more
Business response:
We apologize for the inconvenience caused by the issue not being resolved. We understand how frustrating it can be when you entrust your vehicle to us for service and the problem persists. To address this matter, we kindly request more specific details about the issue you encountered and the service performed. This will allow us to investigate the situation thoroughly and identify any possible oversights or miscommunication. At our dealership, we are committed to providing top-quality service and ensuring that all repairs ar... read more
They said car be fixed in two hours but car was unmoved for three hours after four hours they said car is ready which was the same then I speak to maintenance head he checked and said we used all our resources now you can bring car to the Infiniti highly disappointed
Business response:
We apologize for the extended wait you experienced while seeking service at our dealership. We understand that your time is valuable, and we strive to provide efficient and prompt service to all our customers. We regret any inconvenience caused by the wait, and we assure you that we are continuously working to improve our service processes and reduce wait times. We have taken note of your feedback and will use it to identify areas where we can make necessary adjustments to enhance the overall customer experience. Please cont... read more
Wanted hours of my time and pulled the bait and switch. Would never buy from them.
Business response:
We apologize for any dissatisfaction you experienced with our sales process and pricing. Our goal is to provide transparent and competitive pricing to our customers, and we regret if we fell short of your expectations. We appreciate your feedback and would like to understand more about your specific concerns regarding the sales experience and pricing. If you could provide us with additional details, such as the date of your visit or the names of the sales representatives you interacted with, it would greatly help us investig... read more
It took over 2.5 hrs to get an oil change and tire rotation with an appointment.
Business response:
We apologize for the extended duration of your service appointment. We understand that waiting for an extended period can be frustrating and inconvenient. Our goal is to provide efficient and timely service to all our customers, and we regret that we did not meet your expectations in this instance. We appreciate your feedback and would like to investigate the matter further to understand the cause of the delay and prevent such issues from occurring in the future. If you could kindly provide us with more details about your sp... read more
Not happy at all. The internet price was 15980 and I ended up paying 19k. It started by the salesman adding 1k and when I asked how he got that he said thats the taxes. The other taxes were already there the car title and all other stuff were already there. I left the office happy but came back so sad
Business response:
We apologize if you felt that our pricing included mark-ups. As a business, we strive to provide fair and competitive pricing for our products and services. We take pricing transparency seriously and ensure that our customers are informed about the cost of items and services they are purchasing. If you have specific concerns about pricing or believe there was an error or discrepancy, we encourage you to reach out to our customer service team. We would be more than happy to review your situation and address any pricing concer... read more
I got there 10 minutes before scheduled time and Waited for an advisor for over 30 minutes....
Business response:
We apologize for the extended duration of your service appointment. We understand that waiting for an extended period can be frustrating and inconvenient. Our goal is to provide efficient and timely service to all our customers, and we regret that we did not meet your expectations in this instance. We appreciate your feedback and would like to investigate the matter further to understand the cause of the delay and prevent such issues from occurring in the future. If you could kindly provide us with more details about your sp... read more
It was a very unpleasant experience.
Business response:
We appreciate your feedback, but we are a bit confused by your review as it lacks specific details about your experience. We value our customers' feedback and strive to address any concerns or issues that may arise. To better assist you and understand the situation, we kindly request that you provide us with more information about the specific incident or problem you encountered. This will help us investigate the matter thoroughly and take appropriate actions to resolve it. Please reach out to our Service Director, Dan Garza... read more
1. The waiting room needs improvement. Most folks are there to work while waiting, and you have TVs and music blaring in the waiting room plus blaring music from the larger building. While sitting there, you have to listen to two music sources at the same time. It's awful and difficult to work. 2. The text message feature doesn't work. Each time I use it to connect with my tech, I've never received a response back. 3. I would include more, but you limit the # of characters in this response.
Business response:
We apologize for the negative experience you had with our service department. As a customer-focused company, we strive to provide the highest level of service to all our customers, and we regret that we fell short in your case. We take your feedback seriously and would appreciate more specific details about your experience so that we can address your concerns directly. Our team is committed to continuously improving our service and ensuring customer satisfaction. Please reach out to our Service Director, Dan Garza, at 817-31... read more
I was due for an oil change according to the sticker that they had placed last time as well as the maintenance light coming on. I make an appointment and make the hour round trip, wait there an hour for them to then tell me they didnt do anything and they cant do the oil change because my cars mileage wasnt high enough even though it was past the sticker mileage that they had placed. A waste of a morning and no oil change.
Business response:
We apologize for the unsatisfactory experience you had with our service department. It is our priority to provide reliable and efficient service to all our customers, and we regret that we fell short of meeting your expectations on this occasion. We understand that not receiving the service you requested and waiting for an extended period of time can be frustrating. We apologize for any inconvenience this may have caused you. We take your feedback seriously and would like to investigate the matter further to understand the r... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 13,022 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.