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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Didn't like the fact that they quoted me $800 dollars for things the car didn't need but where supposedly recommended,other than that everything was amazing
Business response:
Thank you for the feedback! We're glad you found everything else amazing. We understand your concerns about the recommended services and appreciate you sharing your complete experience. We strive to provide transparent service and look forward to serving you again.
They try every possible ways to deny repairing the part that malfunctioned and Toyota issued extended warranty.
Business response:
We always aim to guide customers through warranty processes with care and clarity, ensuring they understand available options. Our goal is to provide thorough support while navigating coverage details. Feedback like this helps us refine how we communicate and assist. For further assistance, please contact our General Manager, Neal Asaad, at 817-329-5949.
Instead of a simple tire rotation Craig added a list of essential maintenance. After researching I found most were recommended and not required. The wait was supposed to be 2-2.5 hours which turned out to be over 3 hours. When I received my car, there was black grease on the carpet. Second time this has happened. I left a message for Billy the service director last week and he has yet to return my call.
Business response:
We're sorry to hear this visit didn't leave a positive impression, as our goal is always to be respectful of time, transparent in recommendations, and attentive to details. We approach service discussions with good intentions and aim to help customers understand options without pressure. Feedback like this is important to us as we continue refining the overall experience. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can connect further.
I had very bad experience at this dealership, didn't provide me a ride to my home after I was waiting for over 3 hours they asked me if I can left my truck until the next day, I accepted and request a car lone and didn't provided me with it neither a ride back to my home. I ask if I could bring it back the next day and they said it was ok they only have to put the oil to drive, I was asking why they had to put the oil if it didn't need the oil changed it was suppose to be done the 15,000 mile service and they did the 20,000 ... read more
Business response:
It's regrettable to hear about the challenges you experienced during your recent service visit. We understand your frustration. The situation you've described falls short of the standards we strive to maintain. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address these concerns directly and work towards a resolution.
I have purchased dozens of vehicles for 30 years and this was the worst experience I ever had with a dealership. The sales associate was nice, but did not go over anything with us and continued to lie saying they were losing $4,000 on the vehicle. I got a quote online, which was for the price, plus TTL. There was a scratch on the side mirror, and I asked if they could touch it up. They said no problem. After the test drive, they put a paper in front of me with an additional $2,000 refurbishing charge. I showed them where the... read more
Business response:
We appreciate you taking the time to share your experience and understand how frustrating unexpected charges and miscommunication can feel. Our intention is always to provide transparent information and a respectful, professional experience for every customer. Feedback like yours helps us evaluate our processes and continue improving. For any further questions or support, please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can assist.
Lousy customer service and they recommended things that didn't need to be repaired. Very expensive.
Business response:
We're sorry that your visit did not reflect the straightforward and value-driven service we strive to provide. Our intention is always to offer honest guidance and support for every vehicle need. Feedback like this helps us review how we communicate recommendations and pricing. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can connect and offer support.
Did not actually service my car, made me sit there for three hours to say they ran out of the part for my vehicle without doing anything to it.
Business response:
We value your input regarding your recent service experience, and we understand your frustration. Your time is valuable, and we recognize that this situation did not meet your expectations. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can discuss how to better serve you going forward.
Parts needed for repair were not available and are still on back order.
Business response:
We appreciate your input regarding the parts availability for your repair. We understand how frustrating it can be when needed components are on back order and not readily available. Supply chain challenges can sometimes create delays that impact our ability to complete repairs as quickly as we would like. We recognize your patience during this situation and appreciate you taking the time to share your experience. Your feedback helps us better understand how these delays affect our customers.
no shuttle service. No free maintenance just because expired 1 month ago.
Business response:
We are disappointed to hear about your experience, and we understand your frustration. Your feedback helps us understand how these policies impact our customers and their expectations. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your specific situation and explore what options may be available to better serve your needs.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 15,123 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open tomorrow at 7:00 a.m.