This profile has been claimed by the business owner or representative.
Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Upon pulling in for my vehicle to be serviced. I was greeted by a gentleman and was told to wait for my service advisor- stood & waited for at least 10-15mins. While waiting; I was also asked why I brought my vehicle to Texas Toyota if I bought it from Richardson
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Terrible place. Terrible service. All around terrible experience every service I have had at this place.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
I was having some issues with my battery so I took it in to be looked at. They told me the wrong battery was in my vehicle however the same battery had been in my vehicle for almost 3 years with no issues or comments from Toyota. I always take my vehicle in to see them for regular maintenance. I'm not sure why they never noticed the "wrong" battery was installed. They offered to charge me almost $400 for parts and labor to replace the battery. I said no thank you. I went to where I had purchased the battery to verify the wro... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Didn't have a great experience this time around as well. I have AMP running boards and since I got the battery replaced, the tech was not able to figure out how to reconnect them. As a result, the running boards were not functioning but their lights were on, draining the brand new battery. I was not even made aware of this issue until I picked up my truck. "OH, we meant to tell you this...." is what I was told during pick up. Absolutely disappointed. Last time they ran out my battery completely by leaving the lights on and t... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
It took 2.5 hours to change to do an oil change - ridiculous !!!!! I requested the air filter to be changed which they did but they did not secure the cover to the air filter box and it came off on the way home - poor quality control - I will not be back there for service.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
No. Just no on everything.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your rating. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Took it in for a check engine. Took 4 days to diagnosis what the problem even was. Still not convinced the problem is completely resolved.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
1 tire pressure was low 2 positive battery terminal was corroded 3 cabin air filter assy. Was disconnected 4 i had to request a car wash 5 i waited to be helped and finally a manager addressed me and asked if I needed help Once I was addressed service rep was friendly and very helpful 5 stars for her also I was 15 minutes late for my appointment I guess because I'm a aircraft maintenance inspector my expectations are higher than the average person TY
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Replaced my brake pads, turned my rotors. Had to take it back because they did a crappy job, and the brakes made horrible sounds. They turned rotors again; still making sounds. Very frustrated
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 13,047 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.