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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Scammers. Want to upsell you on everything you don't need. Didn't honor price on coupon.
Business response:
Thank you for bringing your concerns to our attention. We apologize for any frustration you experienced regarding the coupon pricing. To better assist you, could you please provide more details about the coupon, such as the date of issuance and the specific terms mentioned? We want to ensure we address your concerns accurately and work towards a resolution. Your feedback is valuable to us, and we appreciate your understanding as we strive to provide the best customer experience. Feel free to reach out with additional informa... read more
The car has been in the shop three times within the past four weeks, but there has been minimal communication about its status and it remains unrepaired.
Business response:
Thank you for sharing your feedback, and we apologize for any inconvenience you experienced with our service center. Your time is valuable, and we regret any miscommunication that may have occurred. During the holiday season, our service centers may experience increased demand, leading to longer processing times. We appreciate your understanding and want to assure you that your concerns are being addressed. If there's anything specific you would like to address or if you have additional concerns, please feel free to reach ou... read more
Why is it that the last 3 times I've been to this facility something has gone wrong. Last 2 times may car was scratched on the driver side. This time your workers fail to put on my locking lugnut and don't even put the key back in the glove box. So now I have to order a new lugnut key and lugnut. You are making it very hard for me to want to bring my car in when repeatedly you damage my car!!! Totally unacceptable!!!
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
Weren't very helpful and was not transparent on the dealings of the car. They seemed to not care too much about helping us get what we wanted and the environment was toxic. Too many men that work there and they kept staring at my wife when we walked in. Like the car I got but had to get it realigned when I got it back to my hometown Toyota dealership. Will not shop for Toyotas there in the future.
Business response:
We're genuinely sorry to hear about your experience with our sales staff. Providing a positive and pressure-free buying experience is one of our top priorities, and it's concerning to hear that you felt otherwise. Our team is here to assist you in finding the right vehicle that suits your needs, and your satisfaction is of utmost importance to us. We appreciate your feedback as it helps us identify areas for improvement. We would like to address your concerns and ensure that your future interactions with us are more in line ... read more
WE SET UP A TIME TO SEE A VEHICLE - GOT STALLED BY THEM NOT BEING PREPARED AND THEN BEING VERY PUSHY TO MAKE A COMMITMENT TO THE VEHICLE IN TEN MINUTES, ASKING FOR A DEPOSIT ETC. DO NOT RECOMMEND THIS DEALERSHIP
Business response:
We're genuinely sorry to hear about your experience with our sales staff. Providing a positive and pressure-free buying experience is one of our top priorities, and it's concerning to hear that you felt otherwise. Our team is here to assist you in finding the right vehicle that suits your needs, and your satisfaction is of utmost importance to us. We appreciate your feedback as it helps us identify areas for improvement. We would like to address your concerns and ensure that your future interactions with us are more in line ... read more
Overcharged! No car wash! Hidden fees! Very poor customer service! No oils coming out of the three services (I have watched these services online) on my van BUT still got charged for what so_called hazardous fees.
Business response:
We're genuinely sorry to hear about your dissatisfaction with our service. Providing a positive experience for our customers is our utmost priority, and it's disheartening to know that we fell short of your expectations. We take your feedback seriously, and we would greatly appreciate it if you could provide more specific details about the issues you encountered during your visit. This information will help us identify areas that need improvement and allow us to take corrective actions. Please reach out to us directly so tha... read more
They don't resolve my problem but they send me back to the dealership that I bought the car from
Business response:
Thank you for sharing your feedback with us regarding your recent experience. We're sorry to hear that the issue with your vehicle was not resolved, and we apologize for any frustration or inconvenience this may have caused. We take all concerns and issues with our customers' vehicles seriously and strive to provide accurate and efficient diagnoses and repairs. We understand that you were not satisfied with the service you received from us, and we apologize for falling short of your expectations in this regard. We would like... read more
After I closed on the purchase of the car i was finally told that the car had only one key. I had asked several times and the sales person (Javier) kept saying " let me check". Once we had already purchased the car, he said that the person that had the spare keys was gone for the day. What a scam! Very disappointed.
Business response:
We apologize for the inconvenience you experienced regarding the spare key for your vehicle. It's our standard practice to provide spare keys to our customers, and we regret that this was overlooked during your purchase. To address this issue and ensure you receive the spare key you are entitled to, we kindly ask that you get in touch with our customer service team or the sales representative you worked with during your purchase. They will assist you in obtaining the spare key as soon as possible. Your satisfaction is import... read more
Doesn't appear maintenance or inspection was done before car was sold. Returning vehicle to dealership. Be careful on your car buying journey and trust your gut feelings when something feels off
Business response:
We're sorry to hear that you had an unsatisfactory experience with our sales team. Providing exceptional customer service is our top priority, and we regret that we fell short in meeting your expectations. To better understand the issues you faced and to address them, we would appreciate more specific information about your sales experience. Please reach out to us directly so we can discuss your concerns in detail and work towards a resolution. Your feedback is essential to us, as it helps us identify areas for improvement. ... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,151 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.