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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Poor communication and tried to sell me services/parts I did not need
Business response:
Thank you for bringing this to our attention. We understand how frustrating it can be when communication falls short of expectations. We take feedback about communication seriously, as we strive to build trust through honest and clear interactions. We would appreciate the opportunity to discuss your experience further and work toward a better resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly.
The wife experience was as bad as could be expected. She says we are not ever going to get service there again. Probably won't be any future cars from there now either based upon this.
Business response:
We value your input and are sorry to hear that your wife is disappointed with her experience. We would appreciate the opportunity to discuss her experience further. Please have her reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can address these issues directly and work toward a resolution.
They lied to me about for how long I was paying for, they said 54 months however im paying for 72 with higher pay each month. Then when I called they told me that the paper I signed for 54 months was gone and I was basically stuck with what I have now. Don't ever trust any of them
Business response:
We're sorry to hear about your experience and understand why this would be upsetting. We take feedback like yours seriously and want to make sure your concerns are reviewed. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can speak with you directly.
Waited over 2 hours to complete a routine scheduled service. Additionally, when complete, the service advisor stated nothing was needed. A day or so later I receive an email that stated I needed air filters and fuel additive and to schedule an appointment. Terrible!
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. Your experience does not reflect the level of service we strive to provide, and we take your concerns seriously. We recognize that efficient service and consistent communication are essential to maintaining trust with our customers. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your... read more
It's not convenient. So slow.
Business response:
We regret to learn that your experience with us did not meet your expectations. We understand your frustration, and your feedback helps us identify areas where we can improve our processes to better serve our customers. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your specific situation and ensure a better experience moving forward.
Service was good, but it always takes TOO long, over 1.5 hr wait time. The other problem is that their advertisements are deceptive. They list a $29.99 oil change and then they charge you over $40. While there may be some other fees involved, it would be great if they would include those in their advertisements too.
Business response:
We are pleased to hear that you found our service quality to be good. We understand your concerns about the wait time during your visit, and we appreciate your patience. Your feedback about our pricing communication is valuable to us. At Texas Toyota, we strive to provide transparent service information and efficient timing for all our customers. Your honest feedback helps us work toward better experiences for everyone who visits us.
Didn't rotate my tires. Had to wait for them to correct this after I had dropped off my truck with them for 6hrs.
Business response:
We understand your frustration and are sorry to hear that you feel this way about your service experience. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can discuss how to better serve you in the future.
I recently drove an hour and a half to Texas Toyota for what I believed would be a free oil change under my vehicle's warranty. Unfortunately, when I arrived, I was told that the coverage ended at 60,000 miles and my car is at 61,000. Had I been informed earlier, I would have made the trip sooner. Instead, I was caught off guard and forced to pay over $100 for a basic oil change. What made the situation worse is that the dealership wouldn't offer any courtesy or goodwill consideration.
Business response:
We understand your frustration and are sorry to hear that you feel this way about your visit. We value your feedback as it helps us improve our communication with customers about service coverage details. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss this matter further.
Now a days, not receiving proper advise. Scenario : Recently i visited one time for fixing my battery in earlier visit. Ideally they can merge the scope of this visit with previous visit and complete the service needs. But service dept is trying to follow up and making to schedule the visit again with in 15 days duration. Some years ago there used to be certain ethics getting followed by Service advisors. Somewhere something is missing.
Business response:
Your feedback is valued, and we appreciate you taking the time to share your experience with us. If you would like to discuss anything further, please reach out to our General Manager, Neal Asaad, at 817-329-5949. Thank you!
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 15,123 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open tomorrow at 7:00 a.m.