This profile has been claimed by the business owner or representative.
The Catalina Hotel & Beach Club
- Hotels
- Miami Beach, FL
About this business
Location details
1732 Collins Ave, Miami Beach, FL, 33139, United States
Get directions
A scam The rooms have a mouldy stench ! Biggest scam they don’t return the deposit!!! Enforce it for them to do it in cash or you’ll never see your money back!!
Business response:
Hello Isabel. I show the incidental hold was released on the day you checked out, so your financial institution will determine how soon it is released from your pending charges. Please keep in mind it was not a charge, so you will not see a refund. If you have any further questions regarding the incidental hold, please contact your issuing bank/credit card company. TM, Guest Relations
Rubbish Pictures make it look a lot better than it actually was, room was a poor standard, dirty bathroom with pubes on floor, no wardrobe. Would not stay again
Business response:
Thank you for your review, Peter. Our staff takes pride in providing clean and comfortable accommodation for each guest. We would not rent a room in the condition as you described. Please bring any issue to our attention, during your stay, so we may have the opportunity to address it and improve your experience. We welcome all feedback. TM, Guest Relations
Poor Room was dirty and full of bugs. Ac sprayed ice at you Good location
Business response:
Thank you for your review, Casey. While we are happy to know that you liked our great central location, we are disappointed that your overall stay was not a perfect ten. We are constantly working to improve the guest experience, so we appreciate all feedback. TM, Guest Relations
Fair The room. The staff.
Business response:
Thank you for sharing your review, Tajea. We look forward to hosting you again where we can make it a more memorable experience. TM, Guest Relations
I didn’t even stay, booked another hotel I hated everything from the walk to the room to the rooms floors. I had the “best” room but all of the floors were broken and cracked. The bathroom was dirty and filthy Absolutely nothing, I checked in and out within an hour
Business response:
We're disappointed to hear that your experience was less than fantastic, Keylin. Your feedback is of great value and we'll be sure to discuss your concerns with our team moving forward, to make assessments and improvements as needed. Thank you for taking the time to share your feedback. TM, Guest Relations
Fair
Not really good, music makes it hard to rest. They have music really loud almost all day and night, which is really unacceptable for the rooms that are close to the restaurant from the hotel. We requested them to turn down the music but anyway it was really noisy, HARD TO SLEEP. If you can choose another one i would recommend to do it.
Business response:
Hello Alexandra, thank you for your review. Our lively neighborhood and two restaurants is what makes our location so attractive to travelers, but we apologize for any disturbance. We appreciate your comments. TM, Guest Relations
It was ok, i was expecting some more comfort My AC broke down a couple of times The key did not work as well The location is very good
Business response:
Thanks for the feedback, Marchano. We're glad you liked our great location just minutes to the beach, restaurants, entertainment, nightlife, and shops. Thank you for bringing it to out attention, but our apologies for any inconvenience. The key cards can be temperamental and sometimes deactivate when exposed to heat, or placed next to cell phones and credit cards. We are disappointed your stay was not a 10/10, but we hope you will allow us to exceed your expectations in the future. TM, Guest Relations
El Horror Un desastre, mal atendido , sucio olor a humedad , el wifi malísimo 3 días sin ascensor , tenías que pedir por favor para que te cambien las toallas y en casi 6 días nunca cambiaron las sábanas . Solo la ubicación
Business response:
We’re disappointed you did not have an enjoyable stay, Diego. We appreciate your feedback and hope you will join us again where we can exceed your expectations. TM, Guest Relations
Frequently asked questions about The Catalina Hotel & Beach Club
How is The Catalina Hotel & Beach Club rated?
The Catalina Hotel & Beach Club has a 3.7 star rating with 7,320 reviews.
When is The Catalina Hotel & Beach Club open?
The Catalina Hotel & Beach Club is open now. It is open 24/7.