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The Fountain Room
- Restaurants
- Indianapolis, IN
About this business
Location details
830 Massachusetts Ave, Suite 1480, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
With the prices, I was looking for a fine dining experience. This wasn’t it. The salad was good, mains we got lemon chicken.. which was in severe need of salt, the “lemon” was a blob of lemon ricotta on the side. Just overall meh. My husbands steak again lacked seasoning, it improved with salt and pepper, but it was like it wasn’t seasoned at all before cooking. The best thing was the Brussel sprouts, only thing I would recommend. The dessert was apple crisp which was cold apples with some crumbles on top and ice cream. Cool... read more
Business response:
Hello, We apologize for your disappointing experience at The Fountain Room. We appreciate your feedback regarding the lack of seasoning in our dishes and will address this with our culinary team. We're glad you enjoyed the Brussel sprouts, but we understand that the overall dining experience did not meet your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your perception in the future.
The food was mediocre and the hostesses were not friendly. The only redeeming quality was that our server was pleasant and attentive.
Business response:
Hello Annie, We appreciate your feedback, Annie. We apologize for the less than satisfactory experience you had at The Fountain Room. We will address your concerns with our hostesses to ensure friendliness is prioritized. However, we're glad to hear that our server provided pleasant and attentive service. If there's anything else we can do to improve, please don't hesitate to reach out at (463) 238-3800.
The food was ok, the drinks were pretty good. We went for the Devour and were disappointed because all the deserts came with ice cream on the menu. Who eats apple cobbler without ice cream? Anyways, even though the menu said it came with ice cream, we were never told differently. When I asked the server about the two desserts that had mentioned having it, she just said “sorry, not tonight”. I really was expecting a better dining experience!
Business response:
We apologize for the inconvenience you experienced during your visit to The Fountain Room. We appreciate your feedback regarding the dessert options and will address this issue with our staff to ensure better communication in the future. If you have any further concerns, please feel free to reach out to us at (463) 238-3800. Thank you for bringing this to our attention.
The garlic bread with the Brie tasted stale, the salad I got was almost a soup there was so much dressing, and the grilled chicken I added was barely lukewarm. Service was good, ambience is the only reason to go here.
Business response:
Greetings, Thank you for taking the time to share your feedback about your recent dining experience at The Fountain Room. We appreciate your honest review and apologize for any dissatisfaction you may have experienced. We are sorry to hear that the garlic bread with Brie did not meet your expectations. We will address this issue with our kitchen staff to ensure the quality of our dishes. Best regards, The Fountain Room Management
The waitress was not friendly and rushing us. Also didn’t like the surcharge added to our bill that was explained as to cove the fluctuations in cost.
Business response:
Hey stacy! Can you shoot me an email at blake@clancyshospitality.com - would like to address the service issues last night.. in regards to the service charge you may request to take if off your bill if you wish, did Janet explain that? Best, Blake Fogelsong
They were hosting a large group, Very loud, service slow, food lackluster yet expensive.
Business response:
Thank you for providing your feedback and letting us know about this issue, Alice. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at blake@clancyshospitality.com - would love to address the issues on your visit. Cheers, Blake Fogelsong, Owner
Really disappointing! I can’t think of one positive thing. Our server Arthur couldn’t have been more disinterested. Told him it was our 50th anniversary and got a blank stare. Food was cold and really poorly prepared
Business response:
Thank you for providing your feedback and letting us know about this issue, Edindy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at blake@clancyshospitality.com - I would like to address the issues during your visit Cheers, Blake Fogelsong, Owner
Our server Stone started out fine. However when he brought my husband a $57.00 glass of wine without checking with him on price we were shocked. His tuna entree had been much less than that. Also we asked for to go boxes our friend did not receive anything and Stone threw away half of his filet. All seven of us agreed we will not be returning any time soon. This was all unfortunate because we had enjoyed the food and ambience.
Business response:
Dear DianeJ, Thank you for taking the time to share your experience at The Fountain Room. We appreciate your feedback as it helps us improve our service. We apologize for the unfortunate incident with the wine pricing and the mishap with the to-go boxes. This is certainly not the level of service we strive to provide. Rest assured, we will address these issues with our server Stone to ensure such mistakes are not repeated in the future. We are glad to hear that you enjoyed the food and ambience despite these setbacks. It... read more
This is our second time coming to fountain room. On our first visit we asked our server from some recommendations and he said outside of the steaks they're seafood is the best he'd had since moving from California. So we ordered a seafood pasta; I'm talking all the fixing - scallops, shrimp, lobster - reminded me of Barcelona. On our visit last night, we told our same server how excited we were for the seafood pasta; however, he informed us he could NOT serve it to us. We asked if they no longer had the ingredients, and much... read more
Business response:
Hi, Thank you for taking the time to reach out in regard to your dining experience on Sunday, July 1, 2023. We are thrilled that brought your visiting friends from Spain. In regard to the dish that Hans was not able serve, what was it exactly? The only dish he’s been asked to not serve/sell is creating a plus $70 entree when it is priced mid $20’s on the menu, as adding three proteins to one entree is what many guests would find as gouging and price excessive. Hence the reason we’ve asked that he only add up to two protei... read more
Frequently asked questions about The Fountain Room
How is The Fountain Room rated?
The Fountain Room has a 4.5 star rating with 3,865 reviews.
When is The Fountain Room open?
The Fountain Room is closed now. It will open at 4:00 p.m.