This profile has been claimed by the business owner or representative.
The Fountain Room
- Restaurants
- Indianapolis, IN
About this business
Location details
830 Massachusetts Ave, Suite 1480, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Coffee refills at brunch were very slow and I had to wait a long time even after asking for refills. I was originally given a dirty spoon for my coffee with cheese stuck to it. My eggs had no salt or pepper, and the server didn’t come back to check on us until our food was more than half gone. Salt and pepper should be kept on tables if servers aren’t going to check on the food. We’ve been before and were very happy with the service, but it fell very short this time. I’m concerned about how clean the restaurant is, as the sp... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Opentablediner317. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at Blake@clancyshospitality.com - I would like to address the issues in private. Cheers, Blake, Owner
Our server was great, the food was not. The French onion soup has zero beef flavor in the broth. It was like they ran out of beef broth and used vegetable instead. The bread they used on top was not toasted, just gloopy regular bread. The prime rib was good, but same issue with the au jus, just no beef flavor. My filet came out medium rare when I ordered it medium (they fixed it though, so not a huge deal). The filet honestly didn’t have much flavor. It was charred but not in a good way. No salt and pepper provided on the ta... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Opentable. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at blake@clancyshospitality.com - would like to address the issues Blake, Owner
Our party of 4 arrived for our reservation at 6 and sat by the windows. Our server spent way too much time going over the beer/cocktail and dinner menus. Service was bad and the prime rib was ordered medium and arrived rare. The server even said it was rare. So instead of replacing the meat, they recooked it to medium- not good. We waited way too long for everything. Our first and last time
Business response:
Thank you for providing your feedback and letting us know about this issue, Elizabetho. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thanks for speaking to me about the issue and glad you will be able to come give us another shot soon. Cheers, Blake, Owner
Very disappointed in our experience at the Fountain Room. Came in to celebrate her birthday, and nothing was mentioned about it, and they were out of the one item the birthday person did request. Server never brought teabags for hot tea and condiments were not offered, nor were spoons for dessert until a food runner brought them. Server was not up to par , forgot numerous items, and seemed inexperienced in an upscale restaurant. Said he didn’t like to leave menus on the tables before the appetizers came, so we felt hurried t... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Leslie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at blake@clancyshospitality.com - Would like to address the service issues in private and hope you come give us another shot soon. Thanks, Blake Fogelsong, Owner
We had a great waiter, great service, fantastic atmosphere but other than our appetizer and salad the food was well below expectations. Two of the 4 main courses were at best lukewarm when served & the meatloaf that was highly recommended by our waiter which 2 of the diners ordered even after new servings were brought out tasted as though it had been sitting around for a week. This is the second time we’ve had a bad experience here so we will probably only have drinks there in the future, which is a shame as it’s such a beau... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kevinm. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I shot you an email and hope to hear back soon. Cheers, Blake Fogelsong, Owner
Went with high expectations. The inside is amazing and is visually pleasing. The servers/staff were great. BUT...all praise stops dead in its tracks after. Shrimp cocktail was gross. Shrimp was literally brown and tasted like the Ohio River. Wedge salad had watered down dressing. The soups had zero flavor. BOTH steak filets were not hot nor warm, and slightly cool. Creme Brulee cheesecake came straight from the freezer. The price tag is absolutely ridiculous. Save yourself the trouble and go to Hyde Park, Tony's, St.Elmos, C... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Opentable. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at blake@clancyshospitality.com - Would like to address the food issues in private and see when you came in for dinner Thanks, Blake Fogelsong, Owner
Service was definitely subpar. Inattentive and lots of errors.
Business response:
Thank you for providing your feedback and letting us know about this issue, Lynn. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at blake@clancyshospitality.com - Would like to address the issues and hope you give us another shot soon Cheers, Blake, Owner
The service is great . The ambiance is stunning . The food has been inconsistent. Not as many gluten free options . The bar area is crowded and small..
Business response:
Hi, Opentable. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with me at blake@clancyshospitality.com - Would love a chance earn more stars. Thanks, Blake, Owner
The service was not great. Sat at our table for 5-10 minutes before anyone came over to even give us water. Drink orders took a long time, and was hard to track down our server. 3 of us ordered steaks medium-rare and all were very rare, almost blue in the middle. Serving steaks at the price point for a nice supper club, you want the steaks to at least be cooked correctly.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at info@thefountainroom.com and we'd be happy to help you out. Cheers, The Fountain Room
Frequently asked questions about The Fountain Room
How is The Fountain Room rated?
The Fountain Room has a 4.5 star rating with 4,092 reviews.
When is The Fountain Room open?
The Fountain Room is closed now. It will open at 10:00 a.m.