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The Manor Association
- Real Estate
- San Mateo, CA
About this business
At The Manor Association we specialize in managing all your HOA property management needs. It’s no secret why Manor has gained the reputation as the best property management firm in the Bay Area. Not only is our entire team local, our services are also completely in-house. That means you get 24/7 customer support from people who actually care about your community — because we live here, too. Plus, we utilize state-of-the-art technology to quickly address our clients’ needs. Your homeowner association simply can’t beat the qu... read more
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Today I spoke to Lisa Baur regarding a situation and was happy to say that she was super helpful. She made it easy and was on top of the situation. Thank you Lisa for all your help!!
Lisa was a huge asset on my Condo sale at 1001 Laurel. SO grateful for her responsiveness. Truly THANKFUL for your support!
This property management company is excellent. They manage Bay Vista where I live....Several days ago I had a serious problem and had to go to the office on Gateway Drive, without an appointment and worried about the time I would have to wait for help. Betina, the person at the front desk got someone to help immediately and a man named David came out and took care of the issues I was concerned with. Both Betina and David were thoughtful, professional, and extremely helpful. Thank You! Manor Association is The Best
This company is professional, efficient, kind, well organized and super competent. My interactions with Betina in the customer service (maintenance department) were very positive and helpful, she helped me replace my garage remote after a theft in my car. Betina was kind and took time with me, Which I appreciate tremendously. Thank you Betina for being such a great representative of Manor Association Property Managers.
Regarding your comments to Mr. Robert C, ( 4-29-25, re: Harbortown) you state "We also find your comments about our staff, particularly naming and disparaging an individual, deeply inappropriate. Our team members work hard to support large communities and deserve to be treated with basic civility. If you've had a negative experience, we encourage you to file a complaint through proper channels rather than resorting to personal attacks on public platforms." My question to you is how does one "file a complaint through prop... read more
The service was excellent. The request was handled in a professional way . All required papers were provided immediately.
UPDATED previous 1 star review: Ever since they changed the property manager to Luis, the communication and service has been outstanding. Phone calls and emails are always returned. Pending issues are always follow-up and addressed. The quality of your property management experience will always come down to the individual manager. Luckily we have a good one. Thanks!
Patricia is the receptionist and the most pleasant person and just a joy to deal with! I've had both phone and in person contact and always she is friendly, knowledgeable and quick to direct me to the proper person. I give her 5 stars!
My experience with The Manor Association over the past 5 years has been nothing but stellar. I've worked with Joe Benson on a number of issues with our townhome and he's is always quick to respond and assisted with every resolution including water damage to our ceiling and wall due to a damaged plumbing vent. Others on his team are equally professional and on top of things. I really don't get most of these negative reviews. The Manor Association has nothing to do with their condo/townhome Board members making decisions ... read more
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.2 star rating with 715 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open tomorrow at 8:00 a.m.