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The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brianna responds during the weekend for a semi-emergency issue. Took action to research and find solutions. Follow up email to check if issue had been resolved. She is awesome and never ignore my past requests. Manor Association provided excellent service.
Today I spoke to Lisa Baur regarding a situation and was happy to say that she was super helpful. She made it easy and was on top of the situation. Thank you Lisa for all your help!!
Lisa was a huge asset on my Condo sale at 1001 Laurel. SO grateful for her responsiveness. Truly THANKFUL for your support!
This property management company is excellent. They manage Bay Vista where I live....Several days ago I had a serious problem and had to go to the office on Gateway Drive, without an appointment and worried about the time I would have to wait for help. Betina, the person at the front desk got someone to help immediately and a man named David came out and took care of the issues I was concerned with. Both Betina and David were thoughtful, professional, and extremely helpful. Thank You! Manor Association is The Best
This company is professional, efficient, kind, well organized and super competent. My interactions with Betina in the customer service (maintenance department) were very positive and helpful, she helped me replace my garage remote after a theft in my car. Betina was kind and took time with me, Which I appreciate tremendously. Thank you Betina for being such a great representative of Manor Association Property Managers.
Regarding your comments to Mr. Robert C, ( 4-29-25, re: Harbortown) you state "We also find your comments about our staff, particularly naming and disparaging an individual, deeply inappropriate. Our team members work hard to support large communities and deserve to be treated with basic civility. If you've had a negative experience, we encourage you to file a complaint through proper channels rather than resorting to personal attacks on public platforms." My question to you is how does one "file a complaint through prop... read more
The service was excellent. The request was handled in a professional way . All required papers were provided immediately.
Business response:
Thank you for the feedback!
UPDATED previous 1 star review: Ever since they changed the property manager to Luis, the communication and service has been outstanding. Phone calls and emails are always returned. Pending issues are always follow-up and addressed. The quality of your property management experience will always come down to the individual manager. Luckily we have a good one. Thanks!
Business response:
Dear Solomon, I am sorry that you continue to experience problems with the plumbing systems in your building. I spoke with our customer service team and reviewed the work orders connected to the issues in your home. The team responded to each of your reports and dispatched contractors to address the leaks. I would be happy to provide you with more information. Please feel free to contact me directly at brian@manorinc.com.
Patricia is the receptionist and the most pleasant person and just a joy to deal with! I've had both phone and in person contact and always she is friendly, knowledgeable and quick to direct me to the proper person. I give her 5 stars!
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 768 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open on Monday at 8:00 a.m.