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The Manor Association
- Real Estate
- San Mateo, CA
About this business
At The Manor Association we specialize in managing all your HOA property management needs. It’s no secret why Manor has gained the reputation as the best property management firm in the Bay Area. Not only is our entire team local, our services are also completely in-house. That means you get 24/7 customer support from people who actually care about your community — because we live here, too. Plus, we utilize state-of-the-art technology to quickly address our clients’ needs. Your homeowner association simply can’t beat the qu... read more
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Does not seem to understand CC&RS. Or Davis Stirling act. Is there worse??? Yes, But not by much Really no stars. Can you give negative stars?? Minus 100 stars
I am at my wit's end with The Manor Association. Their lack of effective communication is beyond frustrating. Now they're telling homeowners they may be charged $475 if they can't accommodate The Manor's schedule for access to my own home--with only two days' notice. It's outrageous. What about the people who travel for work, are on vacation or do not work from home? We've left two voicemails and sent two emails, and still haven't received any response. I have lived in this home for 30 years (original owner). To be thre... read more
Pickleball Court Noise Nuisance problem (Harbortown). Our HOA president converted our tennis court to Pickleball within 15-150 ft. of condos (June 2024, one yr. ago) Consultants say they should not be closer than 500 ft. from residences because of noise. No due diligence was conducted, nor duty to care, nor consulting with Pickleball Court Consultant, nor Sound Study done prior to installation. Violation of CC&R's (owners right to peaceful enjoyment of property) and City Code 7.30.100(b)(7) (yelling, screaming). Neigh... read more
We purchased our home at the Harbortown Condominiums in 1979 when the complex was new. Once a beautiful complex and well maintained, it all went downhill once the Manor Association became our property managers. Maintenance requests often ignored. If anything is repaired, it is only patched. Anytime we call for a maintenance request we our greeted by a rude untrained property manager named Nicole. She is always quick to get off the phone or shift blame to the Homeowners Association. Our complex has become in such poor conditi... read more
Horrible-My client has been trying to get approval to remodel there condo for 3 months. Here is an e-mail I finally sent. "Manor & Associates- I have been a contractor for 35 years and a Real Estate Broker for 15 years and have never seen a process run so poorly. #1- We have a complete run around over insurance certificates with Mr. Smiths contractor. Why? Because Manor could not provide a simple Sample Insurance Cert so the contractor carrier could provide the correct cert the first time- Causing a delay. #2- You just decid... read more
Communication . Long response time. Not following their rules . Not happy with service.
I can't say enough about how helpful and supportive Lisa B. has been as our HOA manager. Recently, my car was towed by an unauthorized, predatory towing company, and Lisa jumped in immediately to help. Not only did she clarify all the details and keep me informed every step of the way, but she also took the initiative to reach out to the towing company to try and get my money back. Her responsiveness and willingness to go above and beyond show how much she genuinely cares about our community. It's rare to find someone as com... read more
This company have been managing Mariners Green Association. I am so pleased with their help, support and communication. In the past I would call the other company or email and I would get zero response. With the Manor Association, I get emails and phone calls back. They helped me a few times this year, setting up my access to the pool and the last one was with the smooth process to rent out our Community Clubhouse. Lisa B. thank you so much for making our life easier. Hopefully the Community Board stay with you guys, this ch... read more
I am pleased to provide feedback on Kristin Amarillas, whose leadership skills have been a notable asset to the company, industry and associations that she interacts with. Kristin's dedication to volunteering and hands-on involvement in the HOA industry, highlights her commitment to making a positive difference beyond her professional role.
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.2 star rating with 715 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open tomorrow at 8:00 a.m.