This profile has been claimed by the business owner or representative.
The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These people are quite literally useless. Won't respond to emails, calls, or pigeon mail. I'm sure all of their non 1-star review are paid for. Edit: Brian, incredible response time! Regarding your passive aggressive comment of sharing "useful information," if you would actually take the time to read my comment, you'll realize that the problem has to do with timely responses to calls and emails. Have you checked in with your staff how things have been going? What's been the plan to address the many unhappy clients, as is evi... read more
Business response:
Hello Jen K. - No, we don't pay Yelp for reviews and we have hundreds of 4-5 star reviews if you care to look for them. We are also not useless and would be happy to help provided you can share usefull information regarding your issue. Feel free to reach out to me directly.
Brian rectified the situation and provided the refund for the deposit. Thanks Brian. Leaving it at 3 stars because someone should never have to go to a review site to resolve a situation. Please ensure your staff have adequate training.
Business response:
Hello Kaye - Thank you for sending the additional inforamtion. I'm happy that we resolved the move out issue. Please let me know if you need anything further. Can you please message me with more information about your move so we can investigate the circumstances. We typically don't have staff assigned to a move nor do we have authority to withhold a deposit. We're happy to review the issues if you can provide information including the property address, names of people with whom you interacted, etc.
Our on-site HOA board had caused more problems then they have solved for us. Most recently, they falsely accused us of committing a crime. When told that it wasn't us and that we felt uncomfortable, the response from both the Manor and the HOA has been basically a shrug. They refuse to solve the theft problem, so they've resorted to accusing residents. The buck stops with no one.
I hope Yelp does not hide this review. Unfortunately I do have to deal with this firm but I came across this review while looking at other management firms and was extremely disappointed to realize that I'm also getting ripped off. Stay away from these incompetent and ignorant people. I don't consider them managers since HOA property management is not regulated so even your new born can be a property manager. Extremely disappointed to feel that I am being ripped off by having to pay my monthly fees. I was advised to rev... read more
Business response:
Bob, you sound angry and disappointed in your homeowner's association. I'm not a fan of name-calling, but I would be happy to assist with whatever is troubling you. Do you care to share the details? You can message me directly if that is helpful.
I'm new to working with Homeowners Associations and really appreciate the prompt response I receive from them. Barbara T
Our building has worked with this property management for about 30 years. -Agents are quick to become confrontational in person and over the phone -Agents gossip on residents to other residents -I've dealt with them for over 15 years and not once have I had a good interaction -Office has a high turnover -Complaints filed are not addressed or followed up on -No walkthrough in our bldg for years -Agents are quick to pushback and educate you that you're not the only customer and they're busy -Our President has same issues that ... read more
Business response:
Good Afternoon Liz M, I'm sorry that your experience with Manor hasen't met your expectation. Our team members are dedicated and committed to assist residents with association related matters. I'm happy to speak with you directly about your experiences and connect you with the team or resources you need. I noticed that you mentioned an incident with your car getting towed. Manor doesn't tow vehicles. The association implements parking policies that include towing by a private towing service when the parking rules are vi... read more
Brian, Perhaps if you spent more time running your business instead of responding to yelp reviews unprofessionally and passive aggressively, you wouldnt have such a problem. As the owner of a company, you should listen to the customer's concerns rather than make excuses. Any respect I had left for you and the manor was immediately lost upon reading your responses on Yelp. Take accountability for the horrible quality service you and your employees are "providing" rather than making an excuse for every bad review. With respect... read more
Business response:
M.O. - thank you for critiquing my replies on Yelp. My response to those folks who find it necessary to belittle hardworking people is aggressive. I grew up in a world where people who had problems aired their differences respectfully and worked toward solutions. On the other hand, Yelp provides a place for people to hide behind a fake name and say whatever they feel without taking responsibility for what they spew into the public's ear. It's a disgraceful and sad commentary on social media. For example, in your first s... read more
Attempted to call in again and actually spoke to someone this time. They didn't call back nor resolve the situation. It's been over a month. I doubt it takes accounting this long to get back to someone. Watch...someone will respond and absolutely nothing will happen again!
Business response:
Surprise! Now that you know that we do respond, perhaps you could explain the problem and would be happy to look into your issue.
I just received the best Customer Service ever from Lily Li!!!!! She quickly understood the issue, gave me clear instructions on how to resolve the problem, and was super responsive!!
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 775 reviews.
When is The Manor Association open?
The Manor Association is open now. It will close at 5:00 p.m.