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The Manor Association
- Real Estate
- San Mateo, CA
About this business
At The Manor Association we specialize in managing all your HOA property management needs. It’s no secret why Manor has gained the reputation as the best property management firm in the Bay Area. Not only is our entire team local, our services are also completely in-house. That means you get 24/7 customer support from people who actually care about your community — because we live here, too. Plus, we utilize state-of-the-art technology to quickly address our clients’ needs. Your homeowner association simply can’t beat the qu... read more
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brian rectified the situation and provided the refund for the deposit. Thanks Brian. Leaving it at 3 stars because someone should never have to go to a review site to resolve a situation. Please ensure your staff have adequate training.
Our on-site HOA board had caused more problems then they have solved for us. Most recently, they falsely accused us of committing a crime. When told that it wasn't us and that we felt uncomfortable, the response from both the Manor and the HOA has been basically a shrug. They refuse to solve the theft problem, so they've resorted to accusing residents. The buck stops with no one.
I hope Yelp does not hide this review. Unfortunately I do have to deal with this firm but I came across this review while looking at other management firms and was extremely disappointed to realize that I'm also getting ripped off. Stay away from these incompetent and ignorant people. I don't consider them managers since HOA property management is not regulated so even your new born can be a property manager. Extremely disappointed to feel that I am being ripped off by having to pay my monthly fees. I was advised to rev... read more
I'm new to working with Homeowners Associations and really appreciate the prompt response I receive from them. Barbara T
Our building has worked with this property management for about 30 years. -Agents are quick to become confrontational in person and over the phone -Agents gossip on residents to other residents -I've dealt with them for over 15 years and not once have I had a good interaction -Office has a high turnover -Complaints filed are not addressed or followed up on -No walkthrough in our bldg for years -Agents are quick to pushback and educate you that you're not the only customer and they're busy -Our President has same issues that ... read more
Brian, Perhaps if you spent more time running your business instead of responding to yelp reviews unprofessionally and passive aggressively, you wouldnt have such a problem. As the owner of a company, you should listen to the customer's concerns rather than make excuses. Any respect I had left for you and the manor was immediately lost upon reading your responses on Yelp. Take accountability for the horrible quality service you and your employees are "providing" rather than making an excuse for every bad review. With respect... read more
Attempted to call in again and actually spoke to someone this time. They didn't call back nor resolve the situation. It's been over a month. I doubt it takes accounting this long to get back to someone. Watch...someone will respond and absolutely nothing will happen again!
I just received the best Customer Service ever from Lily Li!!!!! She quickly understood the issue, gave me clear instructions on how to resolve the problem, and was super responsive!!
In February, 0.5% of our monthly HOA revenues became unaccounted for. Manor has thus far failed to provide any explanation or rectification.
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.2 star rating with 715 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open tomorrow at 8:00 a.m.