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The Manor Association
- Real Estate
- San Mateo, CA
About this business
At The Manor Association we specialize in managing all your HOA property management needs. It’s no secret why Manor has gained the reputation as the best property management firm in the Bay Area. Not only is our entire team local, our services are also completely in-house. That means you get 24/7 customer support from people who actually care about your community — because we live here, too. Plus, we utilize state-of-the-art technology to quickly address our clients’ needs. Your homeowner association simply can’t beat the qu... read more
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As an HOA Board member I worked with the Manor Association throughout my tenure. They were always responsive to our needs & provided excellent advice & guidance during a difficult mediation of a dispute with our builder.
Business response:
Janis, Thank you for the great review! We are glad to hear that our company was responsive to your homeowner association needs and provided excellent guidance during a dispute. Our managers and customer service team is always available to help! Sincerely, The Manor Association
The community managers that have been serving us for over a year aren’t even listed below. That’s just one indication of how disorganized and out of touch this company has been. Overwhelmed employees and constant staff turnover seem to contribute to their poor performance.
Business response:
Thank you for providing your feedback, Carolina. Your feedback and comments are very important to us. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please feel free to get in touch with us at (650) 637-1616 - Brian Campisi and we'd be happy to help you out. Sincerely, The Manor Association
I am always happy with the quick response From Joel when ever I have needs or questions. Kathy Harley
Business response:
Kathryn, Thank you for the great review! We appreciate your positive feedback and are glad that you are pleased with our services. Our customer service team is always ready to help and we are happy to hear that Joel has been great to work with! We will make sure to pass along your comments to Joel! Cheers, The Manor Association
We have been having excellent service for years now. Joel has been the best and Arthur is very good.
Business response:
Kathy M. Thank you so much for your kind words regarding our company and staff. We strive to provide great customer service and are happy to hear that you are pleased with our services. Please feel free to contact us whenever you may need assistance at your association. It is our pleasure to assist you! Cheers, The Manor Association
Prompt and careful attention to the HOA problems.
Business response:
Thank you so much for your kind words, Claudio. We really appreciate you taking the time out to share your experience with us. Cheers, The Manor Association
Allways responsive, allways on target with responses. What else is there?
Business response:
Lloyd, Thank you so much for your kind words regarding our company. We strive to provide great customer service and are happy to hear that you are pleased with our services. Please feel free to contact us whenever you may need assistance at your association. It is our pleasure to assist you! Cheers, The Manor Association
Rob has taken very good care of our group. He is always on time and willing to take the extra step
Business response:
Keith, Thank you for the great review! Glad to hear that Rob has been taking very good care of your group as well as going the extra mile for your association! We appreciate your feedback and will let Rob know about your positive comments! Sincerely, The Manor Association
Sam provides great service and is timely in his responses. The customer ticket tracking system needs to be updated and the ticket status needs to be kept fresh. It is very difficult to review during HOA meetings and we see tickets with no completed dates that were opened over two years ago.
The staff at The Manor Association are extremely helpful. They assist our Owners Association will all aspects of maintaining a large organization.
Business response:
James, Thank you for the great review! We appreciate your feedback and are pleased to hear that our staff is extremely helpful! We will make sure to pass along your positive comments to our staff! Cheers, The Manor Association
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.9 star rating with 441 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open at 8:00 a.m.