This profile has been claimed by the business owner or representative.
The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
UPDATED previous 1 star review: Ever since they changed the property manager to Luis, the communication and service has been outstanding. Phone calls and emails are always returned. Pending issues are always follow-up and addressed. The quality of your property management experience will always come down to the individual manager. Luckily we have a good one. Thanks!
Business response:
Dear Solomon, I am sorry that you continue to experience problems with the plumbing systems in your building. I spoke with our customer service team and reviewed the work orders connected to the issues in your home. The team responded to each of your reports and dispatched contractors to address the leaks. I would be happy to provide you with more information. Please feel free to contact me directly at brian@manorinc.com.
Patricia is the receptionist and the most pleasant person and just a joy to deal with! I've had both phone and in person contact and always she is friendly, knowledgeable and quick to direct me to the proper person. I give her 5 stars!
My experience with The Manor Association over the past 5 years has been nothing but stellar. I've worked with Joe Benson on a number of issues with our townhome and he's is always quick to respond and assisted with every resolution including water damage to our ceiling and wall due to a damaged plumbing vent. Others on his team are equally professional and on top of things. I really don't get most of these negative reviews. The Manor Association has nothing to do with their condo/townhome Board members making decisions ... read more
The Manor Association is a great property management company. They help associations with management of properties and do an amazing job staying on top of everything.
I've been a service vendor of Manor Associates for a few years and they have great to me. I like the "get er done" attitude and their trust in me, as a valued asset. Everyone from the front desk to the property's managers are positively responsive.
We've been dealing with the folks at The Manor Association for several years in regards to our Cahill Park condo, primarily relating to repair requests and HOA docs. It's generally been a very good experience -- they are very responsive to calls, emails and scheduling of repairs. It's been really very good from our point of view.
Jolie Ho with the Escrow /Customer Service Department was outstanding. Worked with her to get HOA Certification documents during a recent re-fi! Professional and timely customer service. Thank you Jolie!!
I had a booked recreation room at 2 Port Royal Ave. managed by Manor. I went to collect the room keys from onsite staff an evening prior to the event during there office hours and unfortunately there was anyone available to give me the keys. This was clearly a mistake on their part. I wasn't sure of how to have someone get me keys for my event. It was then I chanced to get in touch Debi on their emergency line and she handled it so well. She called up me every fifteen minutes to update me while she was trying to reach out to... read more
Had some issuesin our complex which is managed by The Manor Ass. They handled my issues promptly and followed up on the result.I was very satisfied with there concern and the attention that was paid to my matters.
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 792 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open tomorrow at 8:00 a.m.